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Looks like you got it to work, let us know if you need help with anything else.

Hello! You can use your own custom domain as your new main domain, or we can add it to your account as an addon domain. Just let us know the full domain you want, including TLD (.net, .com, etc.) and whether you want it as your new main domain, or as an addon and an admin can add it to your account for you.

Hello HelioHost Support, I want to use my custom domain username: amar63 Thank you!

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Hi. Please add the domain sotai.com.br to my account. Thanks!

apologies - I had a a massive brain fart - I just realized I just needed to add the domain config to nginx and update A/AAAA records - sorry for the confusion

Yes, I intentionally signed up for a VPS account

Yes, you can change the email address for your account inside Plesk. Please see here for the steps on how: https://wiki.helionet.org/FAQ#How_do_I_change_the_contact_email_address_on_my_account?

Installed. You can see the current list of modules and their versions for Tommy's Python 3.12 at https://krydos1.heliohost.org/pyinfo/info3.12.py

Did you intend to get a VPS or a shared hosting account? username litebrite belongs to a VPS instead of a shared hosting account.

username: gdjkhp server: tommy python: 3.12? module: bcrypt

Is it possible to change the email address I used to sign up?

I would like to add edwardjedmonds.com to my account. My username is litebrite. Thank you, Edward

That account's registration is not finished. Try the link in the email again to see if it will let you complete registration. If it does not, let us know and we'll cancel the partial registration and send you a new invite to try again.

Hi, I am unable to log into the account I created 5 days ago. I made a $2 donation but unable to access into the cPanel?

Would you like to increase the storage on your VPS or delete some files?

Looks like you're almost out of storage space (only 41mb available), this can throw errors if you were to try to upload a file over 41mb

This support request is being escalated to our VPS admins.

Ah that's the issue. I've been looking at your Plesk account since that is was what matches your username mm1. Thanks for clarifying it's the VPS with the issue. Krydos or MoneyBroz will need to take a look at that for you since it's a VPS issue. Escalating.

I have been uploading with SFTP to 65.19.154.72 (where all my VPS files are, I think). It is with SFTP that now I get the error. From the image I sent yu it looks like Morty/Plesk is at 853mb. I seem unable to find login for VPS to check what I have available there. Is 1000mb the limit for both Plesk files and VPS files?

You have two different accounts, so two different blocks of storage, each of which is managed separately. Specifically you have: 1000MB on Morty Your VPS storage. You have to log into each of these separately depending on where you want the files stored. If you log into mm1 on Morty, you cannot upload files to the VPS using the plesk interface. You can only upload to the Morty storage through Plesk. For the VPS, you'll likely need to upload through an SFTP connection unless a control panel was installed. You don't have a tommy account that I can see. Your Tommy account became a Morty account when you upgraded it.

thank you. Does it mean that out of the two servers Morty and Tommy I have 1000mb? I thought I had that much when I started for free on Morty for my web pages. Then I paid a subscription on Tommy where my Files.mm1 (65.19.154.72) reside. Do I not get any extra space out of that subscription? Thanks

Removed.

This is not supported. Plesk uses httpdocs instead of www as the document root for the main domain, and renaming it can cause your account to malfunction.

Hello HelioHost, I am requesting to change the document root of my website hiswill.eu.org from httpdocs to www