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Thank you, but if the only fix you suggest is that I ditch WordPress and build a new site using a different CMS, that will take me some time. I have not modified this wp site since I rebuilt it from backup after johnny got repaired...was working fine until this morning. I will remove as many plugins I can.

You're suspended for high server load caused by PHP, which is probably due to Wordpress. Please see our article on Wordpress and why we don't recommend using this software: https://wiki.helionet.org/WordPress Please fix the issue quickly. Unsuspended. Your account can take up to 2 hours to function.

Please unsuspend my account. Thank you, user: phink

the previous domain wont show up and i would have to re-add it somehow?

Thank you very much 🙏

Sorry - Python 3.14!

Which Python version are you using?

Hi! I created a domain "jvasicek.heliohost.us" on the Morty server (username: jvasicek), and I'm trying to set up a Flask app. That app is querying a Neo4j database hosted elsewhere, but I am using the "neo4j" module in Python. I checked the list of the installed modules, and didn't find it listed. Could I please request the neo4j module, version >= 5.22.0? Many thanks for your help! Jakub

DKIM, SPF, and DMARC have been set up for the domain dark.helioho.st. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be. You suspect correctly. It supports Johnny domains now.

files.bladrunner.top should by my second domain (subdomain) on my account, outside the main domain bladerunner.top. Please do not delete or change my main domain bladerunner.top.

To clarify, Yes please add this A record (45.156.84.85) to "files.bladerunner.top" subdomain (create it on my account). I'm owner of this VPS and IP so please set it up like I asked. NOT to bladerunner.top but to subdomain"files.bladerunner.top" if its possible add this A record. I already add rDNS on my VPS setup (files.bladerunner.top.) to IP. It sholud work.

I see, ok i went by what it told me to do. I reversed it to tommy.heliohost.org and i was successful. Thank you for helping out. In that case the problem is solved. That should be pinned in plesk or in the wiki Thanks again!

Remote access enabled. host=65.19.154.90 port=5432 user=dvdbrugnoli_RestaurantManagerADMIN dbname=dvdbrugnoli_RM password=<set in Plesk>

Domain added. It can take up to 2 hours to start working.

That's not one of our IPs, so you'd have to contact whoever owns that IP address to have reverse DNS set up. We can create an A record on bladerunner.top pointed to 45.156.84.85 though. Of course you can also use external DNS and create the A record yourself too. Let us know if you'd like more information on how to set up external DNS so you can add and remove DNS records yourself, or if you'd rather we create the A record for you.

Correct. SQLite3 is actually built into every Python 3.14 by default too, but we recommend using MariaDB or PostgreSQL because they're easier to get working, and better performance. This module is really ancient and doesn't even work with Python 3.0. For Python 3.14 I installed Beautifulsoup4 instead. You can see the current list of installed modules for Johnny's Python 3.14 at https://johnny-info.heliohost.org/pyinfo/info3.14.py

Hello, I manage a small media group and we're looking to get our domain onto my existing HelioHost plan. The domain is just windev.media, we'd appreciate if you could add it. Thanks in advance!

Ah yes I did that. How long is that. I have waited about 6 hours since?

Sorry, I didn't know, I'll wait patiently.

The configuration we recommend is to use the server hostname (tommy.heliohost.org in your case) as the mail server. Plesk loves to suggest using user domains for the mail server, but our experience is that it tends to cause issues. SSL connections for mail not working is a common problem with doing so, and another is that mail clients may refuse to send mail through it for security reasons (the server identifies itself as Tommy regardless of what domain you use to connect, some clients do not like the fact the domain in its settings and the domain the server identifies as don't match).

Weird. The system is unable to set up SPF/DMARC/DKIM on that domain. Keeps saying it can't find it despite the domain obviously existing. Based on the output, I suspect the DKIM setup tool on our side may not be capable of setting this up on Johnny domains (probably due to the rebuild). Flagging for Krydos...

Also, please note that once you change it in Plesk it can take several hours before the dashboard reflects the change.

You can do this yourself in Plesk > Click your username > Edit Profile and change the external email listed to the new one.

An administrator will be able to do this for you.

Requests have a turnaround time of up to 24 hours. Please be patient until you receive a response. Flagging for Krydos since he's the one who needs to do this.