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Removed. Everything is good to go. root@control [~]# dig +short A @ns1.heliohost.org thedannified.helioho.st 65.19.154.90 root@control [~]# dig +short A @ns2.heliohost.org thedannified.helioho.st 65.19.154.90 root@control [~]# dig +short AAAA @ns1.heliohost.org thedannified.helioho.st 2001:470:1:1ee::1002 root@control [~]# dig +short AAAA @ns2.heliohost.org thedannified.helioho.st 2001:470:1:1ee::1002 503 errors are normal after a renewal and can last up to 2 hours.

This page is not accessible, https://astron.heliohost.org. There is also a subdomain https://mydigitallife.tk, everything is fine with that. However, ftp access is available for all. PS. Plesk also does not show full access for astron.heliohost.org Thanks for help.

I see, I'm glad to hear about this. Perhaps, it had something to do with my recent account renewal that my mail service/web site kept having the 503 error code yesterday (in PHT timezone). As for the removal of domains being currently unavailable, I totally understand if the admins have yet to fix the dns issues lately. I will request again next time once this functionality is fixed eventually. Thank you very much and keep up the good work! 🫡

As it's been over a week, I will go ahead and mark this request as [Solved] so it's clear to all unpaid volunteer staff which user requests are still pending. If you decide to proceed with the account reset, please let us know in a new support request thread that you want the addon domain to be your new main domain, and that you're ready for the required account reset to accomplish this. Thanks!

I've added laptoprecordsmanager.helioho.st to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache For the remote access part of your request, please can you confirm which database user name you want to have remote access? For remote access, our root admins need to know your hosting account username, database name, and the database user name you want to have access. - Hosting account username: dipeshshrestha - Database name: lrmdatabase - Database user name you want to have remote access: Please confirm? You can find the details required by the admins in our technical documentation Wiki here: https://wiki.helionet.org/PostgreSQL_Database_Remote_Connection_Error#How_to_Request_Remote_Access_to_PostgreSQL

DNS recreated.

This support request is being escalated to our root admins who can fix the DNS.

Hi there, my site can't be reached, according to the display error it should be related to the DNS problem. THX for fixing it

The code itself isn't the cause of your load, it's systemd. Whenever a process is running under a user account (CGI execution, scheduled tasks, sftp, etc.), systemd causes load for that account. That load counts even though the script itself uses next to nothing. The load from systemd is basically directly correlated to the amount of time you have processes running. The more stuff you run (or leave running), the higher it gets. You can even get suspended for load by connecting to sftp and leaving the open connection idle. Looking at what's running, the Python apps and the PHP called via scheduled tasks are likely what's causing systemd to be running for your account. Your load by process: 14.71 GB 0 (sd-pam) 12.37 GB 5.45 k /usr/lib/systemd/systemd --user 6.99 GB 34.7 /opt/plesk/php/5.6/bin/php -f httpdocs/airspace_around_me/web/api/ogn_bridge_control.php 5.46 GB 212 python3 -u ogn_bridge.py 4.73 GB 26 /opt/plesk/php/5.6/bin/php -f httpdocs/airspace_around_me/web/api/collector_control.php 3.07 GB 137.4 python3 -u collector_hosted.py 1.37 GB 41.5 /opt/plesk/php/8.3/bin/php-cgi -c /home/system/ogn.helioho.st/etc/php.ini 45.33 MB 0.4 /opt/plesk/php/8.5/bin/php -f httpdocs/airspace_around_me/web/api/notam_control.php 45.20 MB 0.2 /opt/plesk/php/8.4/bin/php -f httpdocs/ogn_tools/scheduled_daily_postprocessing.php 41.24 MB 2.1 python3 -u notam_collector.py 18.11 MB 0.3 python3 Scripts/puretrack_labelsConverter_json_to_db.py

Closing since this was being handled over in email support which is now working again. https://helionet.org/index/topic/67209-hh546672-is-there-an-alternate-way-to-pay-mortys-19-fee/

Thanks, I have enabled some scheduled tasks. I will monitor the Memory and CPU in the next a few days. The tasks only run for a few seconds every 2 minutes. So far the resources use is not significant. But I will see what may consume more and if there spikes. Before I move to Morty, i would like to understand what might be causing it. Thanks

Our email support has been down since the 30th. If you haven't seen the news, our management/name servers (which host DNS alongside our account management system, forum, email support system, and our website) failed on April 30th. Long story short, one of the two suddenly skyrocketed in load and became inoperable, so we shut it down only for the other one to do the same hours later. With no prior history of this issue, it was kind of unexpected... The management infrastructure ran an old version of cPanel DNS-only under a well-past-EOL operating system. Those servers were that "we'll get to it later" project we all tend to have, and have been sitting ducks for quite a while now. Something finally shot the ducks. While we are working on recovery, we are still currently unable to process account moves, domains deletions, or email support requests. Your request has not been forgotten and will be processed when services are restored.

Hi, I recently paid the $19 fee to upgrade my account to Morty. The payment was made last Thursday (April 30th), but I haven't heard back from Krydos and my account is still in the Johnny server. I had been in touch with Krydos about this request through ticket #546672, and prior to the forums downtime during the weekend, that post had been updated with all my email communications with Krydos, including the message where I notified him about the payment (and included a screenshot of the payment confirmation on Stripe). However, after the forums were back online, the topic is now showing as closed again and all the latest communications from April are gone. I sent Krydos another email on Saturday asking him about the status, but haven't heard back from him. So I'm posting this message here. I'd like to know when I can expect my account to be moved to Morty so I can start uploading my files. Please let me know if you need the screenshot I had shared with Krydos showing the payment was made, or if you need any additional information to proceed. Thank you.

root@control [~]# dig +short A @ns1.heliohost.org affittimastrogiuseppe.helioho.st 64.62.151.106 root@control [~]# dig +short A @ns2.heliohost.org affittimastrogiuseppe.helioho.st 64.62.151.106 root@control [~]# dig +short AAAA @ns1.heliohost.org affittimastrogiuseppe.helioho.st 2001:470:1:1ee::2009 root@control [~]# dig +short AAAA @ns2.heliohost.org affittimastrogiuseppe.helioho.st 2001:470:1:1ee::2009 Should be good to go now.

All of your German logins are from VPNs. You probably just forgot to connect to your German VPN one time, and revealed your country. Obviously our US government is very anti-Iran right now, so it's not worth getting shut down and 7000 other users losing their hosting because we knowingly allowed one Iranian to use our hosting. Our backup system is broken right now, but we should be able to get it working again in the next few days. I'll reply to this email once your backup is available for download.

Thank you so much for the rapid assistance.

Missing DNS zone fixed. It may take a few minutes to be available everywhere.

An attempt to recreate the DNS zone failed. ERROR 3: Cody zone file is corrupt. Escalating. EDIT: Just realized I forgot the second : in the IPv6 for this one...probably the issue. Now how do I fix that?

Fix DNS of betterapps.heliohost.us Add Domain - betterapps.online

Missing DNS zone fixed. It may take a few minutes before its available everywhere.

Missing DNS zone fixed. It may take a little while before everyone can reach the site again.

DNS for zone thedannified.helioho.st is not missing. We are currently unable to delete domains due to the recent DNS server failure. Work on restoring that functionality is ongoing.

Hello HelioHost Team, my account is BGT and our domain is still down after the crash. the DNS record is bgt.heliohost.us Please have a look when you can Thanks for your job guys!

Escalating to Krydos for reconsideration since you no longer live in Iran. It's possible that proof of non-Iranian residency may be required (e.g. German residency papers, non-Iranian passport, etc.) to be unsuspended.