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Fixed missing DNS zones. It should be available again shortly.

I understand, there is no need to add it temporarily. My website was known by Google with the old domain, and it will take time to learn it again. In the past i made many posts with links to the old domain name that will now link to nowhere.

Hi, my HelioHost subdomain sk.tracker.helioho.st currently returns NXDOMAIN in DNS (dig and nslookup both fail). Please check whether the subdomain record was removed and restore/recreate it.

Looks like this is VPS34. Our website does not currently allow you to do a one-time buy on a VPS (or turn off future renewals on an existing one) without just cancelling the service entirely, but Krydos may be able to manually cancel the auto-renew on our side without deleting the VPS for you. Adding a button to cancel auto-renew on a VPS without actually cancelling the VPS itself would be a good addition... Escalating to see if auto-renew can be turned off for VPS34 without cancelling the VPS.

Hi! I wanted to only pay for six months, it looks like i cant cancel reoccurring paymetns? i'm trying through paypal, please dont cancel my account.

I added the domains back, it can take up to 2 hours for them to start working again. A root admin can assist you with recovering the data. The rebuild got a fresh OS and install of Plesk so everything on the previous version did not move over.

Dear manager: Because during Johnny's previous outage, my user was deleted, I rebuilt it today, and only yaner.helioho.st was restored. However, my original two projects gwxy.helioho.st and scorn.helioho.st can no longer be found. Please help me restore them, and it would be even better if all the original data could be restored directly. Regards

thank you~!

2026-07-24

Good day, I would just like to ask when is the expiration of the current vps I am subscribed to? Thank you!

The heliohost.org subdomains are no longer available to users (they haven't been available for several years now, though legacy domains have continued to work). We had to limit the heliohost.org domains to staff and system domains because the actual heliohost.org domain kept getting blacklisted from places like facebook and marked as malicious in Chrome due to abusive or hacked users with these subdomains sending spam or setting up phishing. We can add it back temporarily if it's needed, but there will eventually come a time where remaining accounts will be forced off of these domains. Is there a specific reason you need this domain temporarily?

Thank, a bit conmplex to set DNS, May be the next time. i completed set up option 1 also it work fine.

Hi, my username is ekklisia and I just restored my account and website on Johnny. My domain is now ekklisia.helioho.st. My old domain used to be ekklisia.heliohost.org. Is it possible to add that domain name, ekklisia.heliohost.org, as an alias? Thank you.

DKIM, SPF, and DMARC have been set up for the domain pinahouse.heliohost.us. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

This support request is being escalated to our root admins.

Hello, i'd like to request the configuration of SPF, DKIM,DMARC for sending emails to Gmail addresses. My domain is pinahouse.heliohost.us Thank you!

I paid. Can you re activate it. It's urgent

This should be supported. I can have Krydos check on it for you, but just need to know there the connection comes from. Do you know what IP address the inbound connection from Railway is coming from?

A VPS comes as an empty linux box that you can configure it however you want, so you can definitely set up whatever web server you run to host multiple sites. Many of our users ask for a free control panel like Hestia to make setting up and managing a web server on their VPS simple. Note that if you want to put your subdomains under the vps133.heliohost.us domain, you'll need to contact us to have the DNS configured for each subdomain, as a VPS cannot automatically add the DNS records needed for a something.vps133.heliohost.us subdomain to work.

To whom it may concern, I use Mecury vps service, mine vps133, there are multiple plans, just curious to know that does my plan support free multiple sub domains? I am learning to install Wordpress like below. if yes, I need subdomain wordpress.vps133...... for learning option 2 . option 1: using exist domain 1.1 install in subfolder var/www/html/wordpress , normal access point to http://my domain/wordpress /var/www/html/wordpress -> http://vps133.heliohost.us/wordpress 1.2 install in subfolder var/www/wordpress , use Symbolic Link method point /var/www/wordpress to /var/www/html/wordpress for access http://my domain/wordpress /var/www/wordpress -> http://vps133.heliohost.us/wordpress 1.3 install in subfolder var/www/wordpress , use Apache Alias method set DocumentRoot /var/www/html Alias /wordpress to folder /var/www/wordpress for access http://my domain/wordpress alias /..html/wordpress-> /var/www/wordpress -> http://vps133.heliohost.us/wordpress option 2: using sub domain learning for installation to subdomain, need free subdomain e.g. wordpress.vps133...... 2.1 install in subfolder var/www/wordpress , use Apache Alias method point ServerName: subdomain to document root : /var/www/wordpress for access http://subdomian /var/www/wordpress -> http://wordpress.vps133.heliohost.us/

Domain added, will take effect in just under an hour. If you're not using HelioHost's nameservers, you'll need to create an A/AAAA record to Morty's IP for the new domain.

Hi dear admin. can you please add www.doctorajayan.com to my hosting account. thank you.

hello again, my username is csierrae1815, I have now moved my Node.js application to an external server (Railway) to prevent any further high memory usage on the Tommy server. However, my application is currently getting a 500 Internal Server Error because it cannot establish a remote connection to my MySQL database hosted on my HelioHost account. Here are my account details: Username: csierrae1815 Main Domain: hotel.helioho.st Server: Tommy Database Name: csierrae1815_Hotel_Laravel I have already enabled "Allow remote connections from any host" in my Plesk database settings, but the connection keeps timing out from the external IP. Please let me know if external access is possible or if it is completely blocked.

Installed. You can see the current list of installed modules for Johnny's Python 3.14 at https://johnny-info.heliohost.org/pyinfo/info3.14.py

Glad you figured it out.