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That account is not suspended for inactivity, it's suspended because Wordpress was hacked and your account was compromised. That's pretty typical of WP and is a major reason we don't recommend using it. Because your account is compromised, it will need to be reset to fix the issue, then you'll need to set your site up again. Are you ready to have your account reset?

Is there something we can assist you with?

That's why you backup the important data first.

Hi HelioHost Support Team. Recently my account has been suspended due to don't log in for so long time. Please unsuspension my account. User ID : npnbss site : subarnamajhi.com.np

This website is used for surveying lands

Added links to my working subdomains and added DigitalPlat FreeDomain

Same view 🫠

No problem:3

Pls I receive the email that I violate the rule, and my account got suspended. Pls I didn't violate the rule, my colleague at work signed up his account on my device because he wasn't with his, and he needs to check something, pls unsuspend this account pls And keep this device as the owner of this account, thanks

cannot do that. That has some so important data. Somehow if they wiped out. I'm in a big trouble.

so pls keep this account for this device

i will make sure that this will not happen again, by telling him to logout my account on his device, and i have also do the same

just saw the message now that ask me to reset my password, i guess this terms violation happened because i tried to log in my account on my friend device when i was not with my own device and i need to check out something. Pls unsuspend the account, i have got works going on

Received, thanks!

Account has been reset and a new invite was sent to your email address. You can set the new domain during the account recreation process.

Main domain changed.

Hello, my username is stephen225 I have an existing site/domain called volo.helioho.st I'd like to reset the server to it's default state. The files, applications, and settings can be reset/deleted. I'd also like to rename the domain to be sambiz.co or add a second one. Let me know if you need anything else. Thanks, Stephen Magrowski

The next time you experience a slowdown SSH in to your VPS and run this command wget https://heliohost.org/speedtest/100MB.bin and post the result. This will help us narrow down whether the issue is on your VPS hard drive, or the network within our cabinet.

Asking them is useless. They will just show me other websites load faster. And show the speed in fast.com. Also that won't be a solution as our visitors use different ISPs. I wonder if there is a server side solution. I just want your suggestion if something can be done that will be hosted/setup in the server but work as client side warp or something.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Thanks

What did your ISP have to say about the download speed?

Hello, I have tested the issue (User feedback) thoroughly. Sometimes (not always) really the download speed is very slow (even 10-20 kbps). But as soon as a user uses Warp/Other VPN, he gets the top internet speed for downloading. Also I have suffered this slow download speed and with warp it is elevated instantly. I believe this is not a server side issue, but as server admin what can I do for visitors so that they can get full speed always without using warp or something? Regards, MD Shifat Bin Siddique

Ohh, it works now. I find it not necessary to change the host names to tommy.heliohost.org (it works too, though), I used bochard.net. The problem is on me, I had input the wrong password that's why I won't be able to login, apologies.

You have to wait 2 hours after enabling it before it works. It's working now.