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Fixed. The issue is Morty has a newer MariaDB than Tommy, and you created your Wordpress database using a collation that doesn't exist in the older MariaDB on Tommy. After converting your data into a collation that Tommy understands it works fine now.

is there any way to analyse, what is consuming the storage, if my emails are consuming space, how can i delete them to free up the space, keeping only what i need and delete everything else, but right now due to account inactivation i am not able to access the emails as well on my email client.

Krydos will need to take a look at what happened here.

Your account has been reset. You should receive an email link to recreate your account shortly.

This support request is being escalated to our root admins.

Since the requested modules were installed, and you didn't answer my question about whether or not you're asking about WSGI control access, I'm going to assume you don't want WSGI control access and this request is complete. If you really do want to have WSGI control access enabled please open a new request.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

thank you. Working now. Have a great day, you made mine

The server your account is on (Johnny) crashed 2 weeks ago. Please see https://helionet.org/index/topic/67733-when-it-rains-it-pours/ for more information. Once the server is back up, we can look at changing your email address to something non-disposable where you will be able to receive emails. Once more news is available about the Johnny rebuild, it wil be posted in the News section of the forum here: https://helionet.org/index/forum/1-news/

Subdomain added. It can take up to 2 hours to start working.

(deleted)

Are you sure you updated your DNS correctly? I'm seeing the wrong IP addresses. The IP address for morty2 ends in .93, but your domains are resolving to .94 (old Morty). Please verify that you updated DNS correctly to match the ones that are shown in plesk for your domains. As for servers changing quite a bit, yes, we do rebuild our servers quite often. If we don't, things like what recently happened to Johnny are the result. It's typically once every year or two. If you used our DNS, this process would be entirely automated and seamless (at the expense of not being able to edit your DNS records), but when users decide to use external DNS, issues such as yours can arise after moves.

Domains updated, will take effect in about ~5 minutes. You'll need to update your DNS settings if you're not using HelioHost's nameservers.

Installed. You can see the current list of installed modules for Morty's Python 3.14 at https://morty2-info.heliohost.org/pyinfo/info3.14.py

Installed. You can see the current list of installed modules for Tommy's Python 3.12 at https://krydos1.heliohost.org/pyinfo/info3.12.py

The domain ace-agents.helioho.st has been added to your account. I had to guess this is what you wanted, since you didn't provide the full domain but you have other "helioho.st" domains on your account already. If this is not the domain you wanted, please let us know. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache When asking for domains to be added, please always provide the following information: The full addon domain name you want, including the top-level domain (TLD): If you're using HelioHost's domains, specify either helioho.st or heliohost.us If you've purchased a custom domain, specify the TLD (such as .com, .net, etc.) You can read more about this on our technical documentation Wiki page at: https://wiki.helionet.org/Addon_Domains#How_can_I_create_an_Addon_Domain?

Domain added. it can take up to 2 hours to start working.

I understand, I do not saw this, thank you very much master,

Wow! 10/10 testing with mail-tester.com (which I didn't know about). All set now! Thank you!

Please do not create multiple topics for one request. Posting more than one topic on the same request/issue can result in a delay in service to you. You already posted here:

Please do not create multiple topics for one request. Posting more than one topic on the same request/issue can result in a delay in service to you. You already posted here:

Hi @wolstech thanks for the help, the site has been up again.

In that case, I'll consider the data as being lost. Thank you for the reply!

We have recently received a few reports that someone has launched a phishing campaign to try to steal free HelioHost accounts. We're making this news post to remind you not to click any strange links in any strange emails claiming to be from us. A few things to keep in mind: If you contact support, 99.9% of the time you don't need to post your email address. The reason we require a username during signup is so you can contact support without disclosing any private information, such as your email address. We don't send emails from noreply.heliohost[at]gmail.com or from any other email services like outlook.com or yahoo.com. All of our emails will come from @heliohost.org, or if it's from our support forum, it will come from @helionet.org. We don't use a free Ngrok app to host our login page on some kid's laptop in Italy. Report these links to us or directly to abuse@ngrok.com to get it taken down quickly. We don't use AI to write strange emails to you threatening to suspend you for sending spam or any other reason. All of our emails are written by humans. Free signups are currently closed while we rebuild Johnny, but they will open again soon. There is no need to steal someone else's free account when you can just wait a week or two and then signup for your own account. It honestly doesn't make any sense to launch a phishing campaign against a charity to try to steal free accounts from people who are too poor to afford hosting, but I guess it's just more proof that most criminals are very very dumb, and since they're very very dumb, they resort to crime instead of legitimate activities. As obvious and sad as this phishing attempt is, if you're not paying enough attention or half asleep, it's possible you might accidentally fall for it. Don't click any weird links! Don't try to login to any weird phishing pages! Stay vigilant out there, people!

Remote access enabled. host=65.19.154.94 port=5432 user=funslemmens_vijfblad dbname=funslemmens_boris password=<set in Plesk>