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Hello HelioHost Support, I previously had my account hosted on the Morty server, but after my balance expired the account was moved to Tommy automatically. Recently, I upgraded the account again and received the confirmation email that my account had been moved back to the new server successfully. The website files appear to be present and intact in Plesk, however my databases are missing. It seems that the database migration was incomplete or failed during the downgrade/upgrade process. Could you please verify if my previous MySQL/MariaDB databases still exist on the old server or if they can be restored? A large part of my website depends on these databases and currently the site is unable to function correctly because the databases are missing. Thank you very much for your support.

Hello, My website was not opening, so I checked my Plesk account and noticed that it shows my disk space usage has exceeded the allowed limit. However, my website is the only thing hosted on the account, and I have not uploaded any additional files since the beginning. I would like to understand why the account is showing as overused. Also, due to the account suspension, I am currently unable to access my files to check what is causing the issue. I am also unable to receive emails or access my website data. Could you please help me investigate and resolve this issue at the earliest possible convenience? Thank you for your support and assistance.

Since the requested modules were installed, and you didn't answer my question about whether or not you're asking about WSGI control access, I'm going to assume you don't want WSGI control access and this request is complete. If you really do want to have WSGI control access enabled please open a new request.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

please Reset my Account as i am not able to see the problem. it seen that storage limit exceed. you can delete my file to restore my account.

thank you. Working now. Have a great day, you made mine

My domain argus.helioho.st is down. I've tried to access from multiple devices, browser and restart it from plesk dashboard with no success. im on tommy server

The server your account is on (Johnny) crashed 2 weeks ago. Please see https://helionet.org/index/topic/67733-when-it-rains-it-pours/ for more information. Once the server is back up, we can look at changing your email address to something non-disposable where you will be able to receive emails. Once more news is available about the Johnny rebuild, it wil be posted in the News section of the forum here: https://helionet.org/index/forum/1-news/

Hi, My wordpress websites hosted at https://blog.thirugns.helioho.st/ and https://thirugns.helioho.st/blog/ are broken after the migration. I get the following error when browsing to the link. Error establishing a database connection

Subdomain added. It can take up to 2 hours to start working.

(deleted)

Are you sure you updated your DNS correctly? I'm seeing the wrong IP addresses. The IP address for morty2 ends in .93, but your domains are resolving to .94 (old Morty). Please verify that you updated DNS correctly to match the ones that are shown in plesk for your domains. As for servers changing quite a bit, yes, we do rebuild our servers quite often. If we don't, things like what recently happened to Johnny are the result. It's typically once every year or two. If you used our DNS, this process would be entirely automated and seamless (at the expense of not being able to edit your DNS records), but when users decide to use external DNS, issues such as yours can arise after moves.

Domains updated, will take effect in about ~5 minutes. You'll need to update your DNS settings if you're not using HelioHost's nameservers.

Installed. You can see the current list of installed modules for Morty's Python 3.14 at https://morty2-info.heliohost.org/pyinfo/info3.14.py

Installed. You can see the current list of installed modules for Tommy's Python 3.12 at https://krydos1.heliohost.org/pyinfo/info3.12.py

The domain ace-agents.helioho.st has been added to your account. I had to guess this is what you wanted, since you didn't provide the full domain but you have other "helioho.st" domains on your account already. If this is not the domain you wanted, please let us know. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache When asking for domains to be added, please always provide the following information: The full addon domain name you want, including the top-level domain (TLD): If you're using HelioHost's domains, specify either helioho.st or heliohost.us If you've purchased a custom domain, specify the TLD (such as .com, .net, etc.) You can read more about this on our technical documentation Wiki page at: https://wiki.helionet.org/Addon_Domains#How_can_I_create_an_Addon_Domain?

Domain added. it can take up to 2 hours to start working.

I understand, I do not saw this, thank you very much master,

Wow! 10/10 testing with mail-tester.com (which I didn't know about). All set now! Thank you!

Please do not create multiple topics for one request. Posting more than one topic on the same request/issue can result in a delay in service to you. You already posted here:

Please do not create multiple topics for one request. Posting more than one topic on the same request/issue can result in a delay in service to you. You already posted here:

Hi @wolstech thanks for the help, the site has been up again.

In that case, I'll consider the data as being lost. Thank you for the reply!

We have recently received a few reports that someone has launched a phishing campaign to try to steal free HelioHost accounts. We're making this news post to remind you not to click any strange links in any strange emails claiming to be from us. A few things to keep in mind: If you contact support, 99.9% of the time you don't need to post your email address. The reason we require a username during signup is so you can contact support without disclosing any private information, such as your email address. We don't send emails from noreply.heliohost[at]gmail.com or from any other email services like outlook.com or yahoo.com. All of our emails will come from @heliohost.org, or if it's from our support forum, it will come from @helionet.org. We don't use a free Ngrok app to host our login page on some kid's laptop in Italy. Report these links to us or directly to abuse@ngrok.com to get it taken down quickly. We don't use AI to write strange emails to you threatening to suspend you for sending spam or any other reason. All of our emails are written by humans. Free signups are currently closed while we rebuild Johnny, but they will open again soon. There is no need to steal someone else's free account when you can just wait a week or two and then signup for your own account. It honestly doesn't make any sense to launch a phishing campaign against a charity to try to steal free accounts from people who are too poor to afford hosting, but I guess it's just more proof that most criminals are very very dumb, and since they're very very dumb, they resort to crime instead of legitimate activities. As obvious and sad as this phishing attempt is, if you're not paying enough attention or half asleep, it's possible you might accidentally fall for it. Don't click any weird links! Don't try to login to any weird phishing pages! Stay vigilant out there, people!

Remote access enabled. host=65.19.154.94 port=5432 user=funslemmens_vijfblad dbname=funslemmens_boris password=<set in Plesk>