New Topics

Please be aware that replying to your own case will delay response time, as our system moves you to the back of the line each time a reply is added. Also, when the contents of a post contains the typical characteristics of AI-generated content (very wordy and verbose, predictable paragraph structure), this can be less interesting for our human volunteers to read and respond to. All staff are real humans. We like to read and reply to posts made by real humans, even if they contain spelling mistakes or errors if English is not a person's first language. All those human staff members are unpaid volunteers who assist here in their free time. They have responsibilities outside of HelioHost such as a full time job. They are not always online to read forum posts. In the meantime, please ensure you review our support response timelines (SLAs and ETAs), at: https://wiki.helionet.org/ETA For guidance on how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? Help is generally provided within 24 hours, and we encourage users to bump their requests if it's been more than 24 hours with no response, in case we missed it somehow. Our best efforts to respond within 24 hours can be impacted by several factors, including but not limited to: Time zone differences (most staff are based in North America) Work School Family Other real-life commitments Please be patient until you receive a response, as we work cases in the order received with the oldest requests first.

The forum account/email does not match the email or forum account associated with this username, to continue with this request either make a post with the correct forum account or send an email to support@heliohost.org from the email associated with this hosting account.

Domain added. It can take up to 2 hours to start working.

The outbound IP are 74.220.50.0/24 74.220.58.0/24 Thank you

Which domain?

Thanks

Your account is being reset. You'll receive an email when the reset is complete to create a new account. As for the space usage, it was caused by 539MB worth of laravel logs in ~/httpdocs/storage/logs because your app was crashing repeatedly. The logs were almost entirely stack traces caused by a missing route.

Domains added, they'll take effect in about forty five minutes.

thank you

Johnny is currently experiencing intermittent connectivity issues, we're currently working on a fix.

No problem

After you were unsuspended, your site was promptly attacked by 250+ IPs all at once, which caused substantial downtime for thousands of other websites. In addition, upon further review, we've determined that your account is also violating the terms of service (specifically the clauses that prohibits offering modifications or cheats for online games as well as copyright infringement, your script is apparently some kind of keygen or licensing tool for PUBG or a PUBG cheat). Due to the substantial downtime caused by your site as well as the TOS violation, HelioHost has chosen to issue a permanent ban from our services. You will need to find a new host.

I just realized that I accidentally changed the nameservers. I’ve set them back to HelioHost’s, and everything is working normally again. Sorry for taking your time — it’s already resolved.

IP unblocked.

Hallo! The heliohost.org subdomains are not available, the choices are helioho.st or heliohost.us. Since your current main domain ends with helioho.st, I've created the new one with the same ending, and I've now added ulwu.helioho.st to your account. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Schönen Tag noch! 🙂

Domain added, will take effect in about 10-15 minutes.

DKIM, SPF, and DMARC have been set up for the domain agus787.helioho.st. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

Thanks for the help wolstech.

Domain added. It can take up to 2 hours to start working.

15 of your 20 days are used up now, and there is still no subscription set up. Here is the link again https://www.paypal.com/cgi-bin/webscr?cmd=_s-xclick&hosted_button_id=FAPWJ54ESVHXQ If a subscription still isn't set up for this VPS before 2026-04-14 it will be powered off until a payment is made. We'll email you before your VPS is powered off too in case you're just ignoring this forum, but do read your emails.

PHP 8.5 is now available on all of our hosting plans, including the free Johnny plan. We've also taken the opportunity to upgrade Plesk to the latest version and do a thorough upgrade of all system packages. The performance for the Johnny server has been a little slow for the last few days due to high load, but things are going back to normal now. There may have been a few errors messages as various services restarted, but now that the maintenance is over let us know if any of the error messages persist. We try to avoid doing upgrades too often, because they can cause downtime and slow performance, but it's critical to keep everything up to date to avoid vulnerabilities.

CF is just short for Cloudflare and the system is looking for their name servers specifically. If a domain's name servers end in .ns.cloudflare.com the system ignores the domain's IP addresses entirely. I think these domains used to be verified via file, but I'm not even sure we actually still do this because certain features like Turnstile would be incompatible with it (Krydos would be the admin who would know if we still validate CF domains). I know Lets Encrypt sometimes has issues renewing certs on domains that use Cloudflare for this reason. When people have issues renewing certificates, the first response we always give is "temporarily turn off Cloudflare's proxy and security options and try again" and it always fixes it.

DKIM, SPF, and DMARC have been set up for the domain codecreature.net. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

Your account must have a domain associated with it, and akels.cl is the only domain you have. We can change your domain to a .helioho.st or .heliohost.us domain if you'd like.

Thank you, the test is reporting 10/10 and my gmail account is receiving the emails as well. Regards Douglas