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Showing topics posted in for the last 365 days.
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[Solved] My subdomain is no longer reachable.
Krydos replied to robertodamora's topic in Escalated Requests
root@control [~]# dig +short A @ns1.heliohost.org affittimastrogiuseppe.helioho.st 64.62.151.106 root@control [~]# dig +short A @ns2.heliohost.org affittimastrogiuseppe.helioho.st 64.62.151.106 root@control [~]# dig +short AAAA @ns1.heliohost.org affittimastrogiuseppe.helioho.st 2001:470:1:1ee::2009 root@control [~]# dig +short AAAA @ns2.heliohost.org affittimastrogiuseppe.helioho.st 2001:470:1:1ee::2009 Should be good to go now. -
All of your German logins are from VPNs. You probably just forgot to connect to your German VPN one time, and revealed your country. Obviously our US government is very anti-Iran right now, so it's not worth getting shut down and 7000 other users losing their hosting because we knowingly allowed one Iranian to use our hosting. Our backup system is broken right now, but we should be able to get it working again in the next few days. I'll reply to this email once your backup is available for download.
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Missing DNS zone fixed. It may take a few minutes to be available everywhere.
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[Solved] DNS for bgt.heliohost.us missing after the crash
wolstech replied to bgt's topic in Customer Service
Missing DNS zone fixed. It may take a few minutes before its available everywhere. -
Request for DNS Fix and Removal of Disabled Domain(s)
wolstech replied to thedannified's topic in Customer Service
DNS for zone thedannified.helioho.st is not missing. We are currently unable to delete domains due to the recent DNS server failure. Work on restoring that functionality is ongoing. - Today
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Add domain laptoprecordsmanager
dipeshshrestha replied to dipeshshrestha's topic in Customer Service
I added the database. Create a free website laptoprecordsmanager.helioho.st Enable remote access to that database lrmdatabase Thanks in advance -
[Solved] Domain stuck in DNS queue — Tommy server
wolstech replied to musfiqurrahaman1's topic in Escalated Requests
Fixed DNS zone. It may take a few minutes to start resolving, and up to 4 hours for everyone to be able to reach it. -
You re suspended for excessive cpu load caused by overuse of scheduled tasks. I have disabled all scheduled tasks that run more frequently that once a day and unsuspended you. Please reduce the frequency on your scheduled tasks. Unsuspended. It can take up to two hours for your domains to function...
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DNS recreated.
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DNS recreated.
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We don't really rename domains, we add the new one and remove the old one. I've now added ursafe.heliohost.us to your account. Please give it up to 2 hours to start working. Because of the maintenance and repairs that are ongoing, we cannot yet remove domains. Once we can remove them, either myself or another member of staff will remove the butangfindr one from your account and update this thread to let you know.
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DNS recreated.
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Missing DNS zone fixed. It may take a little while before the changes propagate.
- Yesterday
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It's because you're not suspended for storage. All suspensions except for storage overuse (which is self-correctable by buying space) will lock you out entirely because they require contacting support to resolve. Your suspension is specifically for excessive CPU use due to running scheduled tasks too frequently. I've disabled all scheduled tasks that run more frequently than once a day, and unsuspended you. Please reduce the frequency and number of jobs on your account. If you need to be able to run jobs more frequently, we recommend moving to Morty (where you will be charged fees for the extra resources instead of being suspended). Unsuspended. It may take up to 2 hours for your domains to work again.
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First of all, sorry for the long downtime on our main website. Over the past few years our main database has just been getting slower and slower. It was last rebuilt in 2017 so it was well overdue for an upgrade. A few days ago the main database was so slow that we decided to take it offline, and rebuild it with a modern operating system and up-to-date software. We expected the downtime to last a few hours, but then during the upgrade everything fell apart. While Cody was down, his twin brother Brody got so sad he died too. This happens sometimes with twins because they can't live without each other, which is cute but also very tragic. So then, with both a dead Cody and a dead Brody, we had no nameservers, no main database, no website, no forum, no wiki, etc etc etc. But here at HelioHost we never give up. No matter how many servers explode, or how many evil for-profit corporations try to destroy us we will never give up. It took a few days, but our main website is back online, both of our nameservers are back online, our forum is working again, and a lot of the stuff going on behind the scenes are working again too. That said, there is still plenty of stuff that isn't working yet. The main issue seems to be that during the upgrade of the nameservers a lot of DNS zones got lost, so some websites are offline. If your domain gives a DNS error when you try to visit it in a browser let us know and we can take a look. It usually only takes a few seconds to recreate the DNS for you. We're still working on getting everything functional again, but we're making progress. Thanks for everyone's patience during this crazy rebuild.
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[Solved] Website and databases not accessible
azmobi replied to azmobi's topic in Escalated Requests
Thank You!! Working again! -
[Solved] Morty, dns errors in domains, please add the domains again
Krydos replied to alberto4's topic in Escalated Requests
You spelled this one wrong. It's actually ai2ai.homes. This one is wrong too, as it hasn't even been purchased. https://www.namecheap.com/domains/registration/results/?domain=davosparsenn.homes You do have a domain named davosparsenn.com which is working fine. DNS recreated. -
Domains added.
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Thanks, it's working. Sorry for troubles.
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thank you.
- Last week
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add domain [Solved] Addon Domain Request: hejrani.com
sasanh replied to sasanh's topic in Customer Service
Thank you so much to bothbof your for your great support and have a great day!
