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Yeah, you're not blocked in the firewall. https://tommy.heliohost.org is working fine for me, and no one else is having issues with it. Try using a different internet connection. For instance, if you're on WIFI try disconnecting from WIFI and try connecting via a cell phone internet instead.

When the Johnny server crashed we decided to give out free Morty trials to any affected users who wanted to get their website back online as soon as possible, since it would take a few weeks to get Johnny running again. We gave those free trials with no credit card required, no commitment, and without even a concrete end date for the trial, etc. Just HelioHost being generous, and trying to help people out like we always do. We gave out about 50 trials with no expectations that anyone would pay to stay on Morty, and honestly we thought 100% of the free trials would just happily move back to Johnny without a single upgrade. We were completely shocked and overjoyed to see that we received nearly $100 of upgrades from the free trials for Johnny people. The next round of free trials has begun, and this time around we're intentionally targeting businesses who are running their website on Tommy or Johnny. We've noticed that a lot of start-up entrepreneurs test out their website on our free hosting, with the intention of moving to AWS, or some other ridiculously expensive hosting option once they start to do some actual business. We figured it would be a good idea to show people that they don't have to leave HelioHost if they want blazing fast speeds and amazing uptime for their business. Once again, no credit card is required, there is no commitment, and we don't even really have a concrete end date for the trial but we expect it to last a month or so for people to get a chance to test Morty out thoroughly. Honestly, most free trials are basically "if you forget to cancel we'll automatically bill you some ridiculously high price" which is just evil corporations trying to prey on forgetful people, so it's understandable that we've had a few skeptical people get upset about receiving a free trial. I refuse to accept any free trials like that because it's not worth the risk of forgetting to cancel and getting billed. This isn't one of those scams. If you forget about the trial, we'll just move you back to the plan you were on before without getting billed anything. No big deal. If you're running a small business on Tommy or Johnny please contact us to let us know so we can get you a free trial as well, and make sure your business is being hosted on the plan that it needs to be on.

I've changed the main domain on your account for you. Please note that it may take up to 2 hours for your new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Please note there is a risk of data loss when main domains are changed, so I made a full backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Thank you very much!!

Done. Please don't move my account back until the end of the day. Thank you.

No it's not. Custom inbound ports are not supported on the shared hosting Plesk plans. If you want to open inbound custom ports, you'll need to buy a VPS instead.

Sure, there you go https://gradosretail.helioho.st/

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

No problem. Thanks for providing such a great service.

Unsuspended. Your domains may take up to two hours to function.

Yes, you were also moved for the same reason.

I guess OP never responded because they realized all of their requested modules were already installed.

Domain added. It can take up to 2 hours to start working.

Domain added. It can take up to 2 hours to start working.

I've added the roferosstore domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache I've also removed the bullsfitnessgym domain from your account. Please note there is a risk of data loss when domains are removed, since the folder for the domain inside Plesk will be deleted. I made a full account backup for you before I removed the domain, in case you need any of the old files. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Your account has been reset. You'll receive an email shortly with a link to start over with a new account. If you need anything from your old account, the data can be downloaded from https://heliohost.org/backup/ once the reset is complete.

The IP address you are posting from is not blocked. What is the IP address you are referring to?

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I've removed that domain from your account. Please note there is a risk of data loss when domains are removed, since the folder for the domain inside Plesk will be deleted. I made a full account backup for you before I removed the domain, in case you need any of the old files. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Thanks!

Thanks! 10/10 on the mail-tester.

How do you want this written? Is tkgagenthub.helioho.st OK? Also, keep in mind that we cannot directly rename an addon domain, but rather delete it and re-add it, which will cause the content of the domain to be deleted. Is this OK?

Domain added, will take effect in about ten minutes. You'll need to configure your domain's DNS settings for it to work.

Hello, HelioHost Support Team, Please add the following addon domains to my Johnny account. Username: geraldosilva.helioho.st Domains: socorrotech.com.br nevesmarketing.com.br recuperacao.abrdns.com Please also enable the option to create subdomains for all of these domains. Server: Johnny Thank you for your assistance. Best regards, Geraldo Alves da Silva

It's been a week with no response so I'm going to close this as solved because it seems to me like all of the questions have been answered: Q: Why can't I install Moodle? A: You're on Tommy which doesn't support it. You'll need to re-upgrade to Morty if you want to run Moodle. Q Why am I no longer on Morty? A: You ran out of prepaid balance and ignored our emails. Q: Why did I run out of balance earlier than expected? A: You started a bunch of high load cronjobs which burned through your balance quickly due to overage charges. Q: How can I move back to Morty. A: You can move yourself back to Morty with this link https://heliohost.org/dashboard/move/ Q: Why am I not receiving HelioHost emails? A: You'll need to check your spam settings or change your contact email address to something that will deliver our emails to your inbox. If you have more questions or still need help with anything else please feel free to open a new support ticket with this link https://helionet.org/index/forum/45-customer-service/?do=add