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Showing topics posted in for the last 365 days.
- Past hour
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Select the domain, then if the option for Node is missing, select the "Get Started" tab to find it. I have no idea why some domains show it on the "dashboard" tab, while others do not, but the links go the same place regardless of which tab its on. There should be an X on that message to close that. These don't close themselves. Messages that appear on the admin side often do the same thing (stay until closed).
- Today
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username: genrwork request domain: www.udomz.com
- Yesterday
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WSGI control access has been enabled on the domain atenahub.app.br. To restart your Flask app and load new code changes in simply edit /home/talesaz.heliohost.us/atenahub.app.br/flask.wsgi. Adding a blank line, removing a blank line, adding a space, or removing a space are examples of editing the file. As long as the last modified timestamp changes it will clear the server cache. Let us know if you run into any issues.
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On 2026-01-16 you created a Morty account with the username ronnievillegas. On 2026-02-08 you paid $2 to move your Morty account to Tommy for some unknown reason. On 2026-02-10 you tried to create a new Morty account using the same email address as your previous account that is now on Tommy.
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[Solved] WSGI Control Access - Add new domain
KazVee replied to talesaz's topic in Escalated Requests
Confirmation of step 3 provided here: https://helionet.org/index/topic/66887-restart-or-reload-the-wsgi-server/ so that thread's been escalated. Since this thread was initially for the add domain that's been completed, I'll mark this one as [Solved]. -
[Solved] Request for a Lily Account
wolstech replied to abdullahishuru's topic in Escalated Requests
Please check your PMs for information regarding your Lily account. -
Domain changed. It can take up to 2 hours to take effect. Also, I responded regarding the Morty account in your other topic here: https://helionet.org/index/topic/66881-create-account-error/#comment-298316
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Deleted.
- Last week
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[Solved] Email limit on subscription is 0?
wolstech replied to fourteentrees's topic in Customer Service
A subscription limit of 0 means you've been blocked from sending email. Users are limited to a maximum of 50 emails per day. Your account sent 73 back on October 25 and lost its ability to send email as a result. Note that for our accounts, we count by recipient so a single email sent to 2 people will count as 2 emails. I've gone ahead and reset it for you. You should be able to send email again shortly. -
Hello! I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups
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[Solved] my username is inw - please add domains shoptions.net and
KazVee replied to inw's topic in Customer Service
The peel and jobs subdomains have been removed. Please note there is a risk of data loss when domains are removed, since the folder for the domain inside Plesk will be deleted. I made a full account backup for you before I removed the domain, in case you need any of the old files. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups You can keep track of the domains on your account by going to: Login > Plesk > Websites & Domains > you can view and count your domains to ensure they remain under the Tommy server limit of 10 maximum. The shoptions.net and temporarytest.shoptions.net domains have now been added. Please note that it may take up to 2 hours for the changes to take effect, and they will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours they doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache -
Installed. You can see the list of installed modules and their versions for Morty's Python 3.12 at https://krydos3.heliohost.org/pyinfo/info3.12.py
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You were suspended for having more than one account, which one would you like to keep?
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Thank you so much!
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[Solved] Subscription suspended due to overuse
wolstech replied to wguerrero's topic in Escalated Requests
The specified backups have been discarded and the scheduled backup job has been turned off to prevent recurrence. If using scheduled backups, it's recommended to configure them with remote storage to prevent this from happening. Your domains can take up to 2 hours for the 503 Service Unavailable error to go away. Please let us know if you need anything else. -
[Solved] I need the sphinx Python package
jaecadejnight replied to jaecadejnight's topic in Escalated Requests
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Permissions fixed as well. Not sure what happened there...
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The only purchase we see in our system is a single $2 payment to move an existing Johnny account to Tommy. The $2 tommy upgrade does not include a space increase. If you purchased a space upgrade as well, please provide the transaction number of the purchase and we can research. The charge should be for $25 and would be separate from the move to Tommy charge.
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Domains added. it can take up to 2 hours to start working.
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I'm not sure why you would want to hide your domain. Most people spend good money to make their domains as visible as possible. The more places your domain is listed the more likely you are to show up on the first page of a search engine when people search for something. It's kind of comical to me that seo bots are constantly spamming us trying to get their domains listed on this forum for a search engine boost, and we ban them. Meanwhile our legitimate users, who are getting a good free seo boost from listing their domains on our site, are asking for them to be removed. If you want your domain to be removed because you're trying to implement some "security by obscurity" it is doomed to failure. Even if you choose a random 100+ character domain name with no dictionary words and never post it anywhere, the bots will find it eventually and spam it anyways, and it will get listed on search engines, or whatever.
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We have a list of some WordPress alternatives on our Wiki here: https://wiki.helionet.org/WordPress#WordPress_Alternatives that may help you find something that suits you.
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AP - The bill is coming due for years of generous benefits bestowed upon the nation's public employees, and it's a stunner: hundreds of billions of dollars over the next three decades, threatening some local governments with bankruptcy and all but guaranteeing cuts in services like education and public safety.
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Thank you so much! Have a nive day...
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Domain changed. It can take up to 2 hours for the new domain to function.
- Earlier
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Domain added, it'll take effect in about forty minutes. You'll need to switch to HelioHost's nameservers if you haven't already, or create an A/AAAA record to Morty's IP address.
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