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An administrator can do this for you. Which VPS plan are you looking to convert to?

An administrator will have to help with this.

Thank you so much, May I ask for a remote desktop access?

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

The load mostly came from systemd, which is usually due to excessive use of scheduled tasks or FTP connections being left open. We've seen this before, and weirdly systemd-related load suspensions are always the most prevalent after a server is rebooted (Johnny was rebooted yesterday due to hardware maintenance). It usually calms down after a few weeks, and we have no idea why. Please reduce the frequency of your tasks, and if using FTP make sure you're closing your FTP connections when you're finished using them. You can watch your load here : https://heliohost.org/dashboard/load/ Unsuspended. It may take a few minutes to work again, and domains can take up to 2 hours to function.

I've changed the main domain on your account for you, and added the new subdomains. Please note that it may take up to 2 hours for the domain changes to take effect, and they will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Changing_Your_Main_Domain#Custom_Domains If after a full 2 hours they don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Since there is a risk of data loss when main domains are changed, I made a full account backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

I've added those domains to your account for you. Please note that it may take up to 2 hours for the domain changes to take effect, and they will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours they don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Installed. You can see the current list of installed modules and their versions for Johnny's Python 3.12 at https://krydos2.heliohost.org/pyinfo/info3.12.py

It looks like the emails are working now, and you get 1 email per reply.

This is not a valid domain TLD. if you would like to use a subdomain then let us know if you would like to use heliohost.us or helioho.st

Yes, I received it and setup my account again. Thank you. Best Regards,

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Johnny has been powered back on, and everything seems to be working. Let us know if you notice any issues.

We are currently doing maintenance in our datacenter, and we are going to be powering off Johnny, and a few VPS for a short period. We'll make another news post once everything is back online.

Sure.

Remote access enabled. host=65.19.154.90 port=5432 user=kautham_order dbname=kautham_order_service password=<set in Plesk> and host=65.19.154.90 port=5432 user=kautham_events dbname=kautham_order_service password=<set in Plesk>

I've changed the main domain on your account for you. Please note that it may take up to 2 hours for the domain change to take effect. Since you already changed your nameservers, there's nothing else you need to do. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Since there is a risk of data loss when main domains are changed, I made a full account backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Thank you all for understanding. I will also work to improve the content. I really like this hosting for all the features it provides and its wonderful community. Keep it up!

The backup of the atlas folder and process.php have been uploaded and are in your home folder. I've also re-added the boomarenio.site domain for you that was on your old account. The domain may take up to 2 hours to function.

Looks good! You could also just use the nameservers if you wanted to, that way if the server IPs ever change, you don't need to change your DNS to the new IPs. The server IPs do not change often, I've only seen this done to mitigate a sudden DDOS attack. It can take 24-48 hours for DNS to propagate (although personally, mine has never taken that long), but when I check your new domain with dnschecker, it looks to have propagated already! For others who may find this post, we have info on how to check that DNS is properly configured in our Wiki here: https://wiki.helionet.org/Namecheap_DNS_Records#Wait_24_-_48_hours_for_DNS_Propagation

Looks like the user determined they wanted an alias, and raised the alias request (which is now escalated for the root admins to action) here: https://helionet.org/index/topic/67281-alias-parked-domain-setup-for-quartosconfortopt/

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

You've been resuspended for failing to make one of the changes above. Please let us know if you have any questions.

I've added those domains to your account for you. Please note that it may take up to 2 hours for the domain changes to take effect, and they will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours they don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Hi, Newbie here, but how do I add an AAAA record to my DNS, is there an option for IPv6 hosting available here? I checked an online DNS Lookup tool and the IPv6 DNS entry lists a different owner for the same domain that I am hosting on your servers. **Updated : The lookup was faulty, my apologies, cross-checked from another source and I am ok now.