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Hello, good afternoon. Warm regards. Regarding this request: now that the domain has been restored following the period when it was unavailable, I would like to request a new account using the same domain. Thank you.

Hola buenas tardes Ya puedo ingresar pero aparece desde cero todo se borro, descargue una copia de seguridad pero la verdad no tengo el conocimiento para restablecer desde hay mi pagina hay alguna parte donde pueda ver un tutorial o un paso a paso para realizar esto, o ya me toca empezar desde cero. Agradezco por tu respuesta

Users don't have the ability to change document roots on our systems by design, because it tends to cause weird issues (especially when users later delete the folder they set the document root to). I went ahead and changed it for you. The changes can take up to 2 hours to take effect. Keep in mind that if you later remove Node from your domain (or you get suspended, which removes Node automatically), your domain may not work properly until you contact support to have the document root changed back.

DNS record added.

DNS records set.

Alias added. Please be sure to configure DNS. The alias can take up to 2 hours to function.

Your domain has been converted to an alias. The alias can take up to 2 hours to function.

I was able to log out of the Dashboard. Excellent work. Thanks!

I've added the .com domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache If you can't access any of the Wiki pages, please let us know what IP address was shown on the error page. If you no longer need the marchasdecristo.jaguerra27.helioho.st domain, please let us know if you want it removed. You're allowed to have up to 15 domains on your Morty account (and allowed to get more than 1 Morty account if you need more domains), so it's no problem to keep it for now and decide later on. 🙂

The August estimate was based on your current load average over the previous 30 days which at the time was about $1.00 per month. If you start having overages you get billed more per day. On 2026-05-02 you added a bunch of cronjobs that ran really frequently and were causing you to have overages every day. +----------+--------+ | username | bill | +----------+--------+ | costacja | 0.4386 | | costacja | 0.3904 | | costacja | 0.3625 | | costacja | 0.3495 | | costacja | 0.3243 | | costacja | 0.3127 | | costacja | 0.3113 | | costacja | 0.3060 | | costacja | 0.3051 | | costacja | 0.3242 | | costacja | 0.3387 | | costacja | 0.3272 | | costacja | 0.3485 | | costacja | 0.3823 | | costacja | 0.2885 | +----------+--------+ You can move back to Morty if you want at https://heliohost.org/dashboard/move/

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

It looks like you also posted a request about this on Discord at: https://discord.com/channels/398197622168616962/398538798994161664/1523251516734046248 Wherever you prefer to ask for help, please ask your question in one place only. All staff are unpaid volunteers who donate their free time outside of real-life commitments (paid job, school, family, etc.) In this case, 2 staff members spent their time answering both your questions about the same thing, which is a waste of unpaid volunteer time and effort. For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA Asking the same question in multiple places can lead to wasted staff time and effort, resulting in slower support timescales for you and all other HelioHost users.

You said your card wasn't working on PayPal so I gave you a Stripe link. Does your card work on Stripe?

Domains removed.

Your account has been reset, you should receive an email to recreate it shortly. A backup of your account is available here: https://heliohost.org/backup/

panel.pakiware.site was added to your account, it can take up to 2 hours to start working. You already had pakiware.site on your account. If you are experiencing problems with this domain, please let us know what issue you are facing so we can look into it.

We have recently received a few reports that someone has launched a phishing campaign to try to steal free HelioHost accounts. We're making this news post to remind you not to click any strange links in any strange emails claiming to be from us. A few things to keep in mind: If you contact support, 99.9% of the time you don't need to post your email address. The reason we require a username during signup is so you can contact support without disclosing any private information, such as your email address. We don't send emails from noreply.heliohost[at]gmail.com or from any other email services like outlook.com or yahoo.com. All of our emails will come from @heliohost.org, or if it's from our support forum, it will come from @helionet.org. We don't use a free Ngrok app to host our login page on some kid's laptop in Italy. Report these links to us or directly to abuse@ngrok.com to get it taken down quickly. We don't use AI to write strange emails to you threatening to suspend you for sending spam or any other reason. All of our emails are written by humans. Free signups are currently closed while we rebuild Johnny, but they will open again soon. There is no need to steal someone else's free account when you can just wait a week or two and then signup for your own account. It honestly doesn't make any sense to launch a phishing campaign against a charity to try to steal free accounts from people who are too poor to afford hosting, but I guess it's just more proof that most criminals are very very dumb, and since they're very very dumb, they resort to crime instead of legitimate activities. As obvious and sad as this phishing attempt is, if you're not paying enough attention or half asleep, it's possible you might accidentally fall for it. Don't click any weird links! Don't try to login to any weird phishing pages! Stay vigilant out there, people!

Looks like you found where to add your web files. 🙂 When I checked earlier I only saw the directory listing, but now I see your HELLO page. I'll mark this as Solved but please let us know (by making a new thread) if we can help with anything else!

Domain re-added. It can take up to 2 hours to start working.

I've added that domain to your account for you. Please note that it may take up to 2 hours to fully work.

This has been renewed.

Thank you for the unsuspension. I have removed 2 php scripts from my account that act as proxy.

Domain added. It can take up to 2 hours to function.

Domain added. It can take up to 2 hours to start working.

Sorry for the delay in replying, I can now log in to the server, thank you. Regards Douglas