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Hi folks, i dont know exactly how that works. I want to use my custom domain as the primary domain for my hosting account. My Plesk settings are restricted, so I cannot add it myself. My server IP addresses are 65.19.154.90 (IPv4) and 2001:470:1:1ee::1002 (IPv6). Could you please update my primary account domain to kittforhire.com? Thank you so much! Have a wonderful week

Domain added.

This support request is being escalated to our root admins.

Hello, Could you please enable remote PostgreSQL access for my account? Username: dvdbrugnoli Server: Tommy Database name: dvdbrugnoli_RM Database user: dvdbrugnoli_RestaurantManagerADMIN Please allow access from all IPs. Thank you.

This support request is being escalated to our root admins.

Domain added. It can take up to 2 hours to start working.

I've changed the main domain on your account for you. Please note that it may take up to 2 hours for your new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Please note there is a risk of data loss when main domains are changed, so I made a full backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Please provide the following information: Database name 5-10 table names from the database Any unique string of data that may be in the database

Subdomain added. it can take up to 2 hours to start working.

It's suspended due to high server load, specifically CPU usage. This is usually due to things such as code being stuck in a loop, processes that aren't exiting when finished, running scheduled tasks too frequently, or forgetting to close SFTP connections when you're done with them. Since it's been suspended for more than 24 hours there aren't many details available. Please watch your load here: https://heliohost.org/dashboard/load/ and make any adjustments needed to keep your load down. If you have questions, feel free to ask. Unsuspended. Your account can take up to 2 hours to function.

2026/05/31 17:06:15 [emerg] 613206#613206: duplicate location "/" in /home/bawantha/conf/web/anonymizer.bawantha-beliwaththa.me/nginx.ssl.conf_flask.conf:1 It looks like you tried to add a custom nginx directive but you are trying to pass a location context to another proxy when Hestia already passes all traffic to Apache on port 8080, i fixed the error, and restarted nginx let us know if the error still persists. to add the proxy to port 5001 back, login to hestia, go to web and then click edit, on anonymizer.bawantha-beliwaththa.me, after that click Advanced options and then change the proxy template to python or node depending on what you are using, and then set 5001 in the backend port setting. i also made a backup of your code before making any changes which you can find in /home/bawantha/

The python modules would need to be reinstalled again, what modules do you need and what python version are you using 3.9 or 3.14?

Please check your PMs for information regarding your Lily account.

The main domain (texu.helioho.st) itself counts one, so you can only add 4 of those subdomains. I've added tools/store/portal/project for you and left off apk since it doesn't fit. The domains can take up to 2 hours to function.

It looks like yesod already figured it out, but for anyone who doesn't already know you can manage your PayPal subscriptions at https://www.paypal.com/myaccount/autopay/ If you cancel it through there it won't automatically try to bill you anymore, but your VPS will stay active until your payment runs out. We have had quite a few people ask for pay-as-you-go billing for VPS so you can just pay with one-time payments instead of setting up a subscription. This is something we will implement eventually, but like most things there is no exact ETA for it.

Did you download your backup from https://heliohost.org/backup ?

I'll go ahead and put it back for now with a redirect to your new one for you since you have old links floating around out there. Please go through your content and update the links to use the new domain, as there will be a point where the old domain will stop working entirely. Until then, your old domain will automatically direct users to your new domain when they visit it, so the links aren't broken. The alias can take up to 2 hours to function.

Fixed missing DNS zones. It should be available again shortly.

thank you~!

Thank, a bit conmplex to set DNS, May be the next time. i completed set up option 1 also it work fine.

DKIM, SPF, and DMARC have been set up for the domain pinahouse.heliohost.us. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

I paid. Can you re activate it. It's urgent

This should be supported. I can have Krydos check on it for you, but just need to know there the connection comes from. Do you know what IP address the inbound connection from Railway is coming from?

Domain added, will take effect in just under an hour. If you're not using HelioHost's nameservers, you'll need to create an A/AAAA record to Morty's IP for the new domain.

Installed. You can see the current list of installed modules for Johnny's Python 3.14 at https://johnny-info.heliohost.org/pyinfo/info3.14.py