New Topics
Showing topics posted in for the last 365 days.
- Past hour
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Hello Based on the email offer, I would like to have my site restored to Morty temporarily while you rebuild. Might even stay there for a buck a month if the uptime is better. Let me know if you require more info. Hd2stats.heliohost.us
- Today
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DNS recreated.
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We didn't do anything on our side, so you must have fixed it accidentally. 🙂 I'll mark this as Solved but let us know (by starting a new thread) if you need help with anything else!
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Can't connect to the database from home (johnny)!
KazVee replied to terrencel's topic in Customer Service
Johnny server has problems and is being worked on. Please see the News post here for more details: https://helionet.org/index/topic/67733-when-it-rains-it-pours/ -
Your account was suspended because you exceeded your storage limit. You have 3 options to regain access to your account: You are able to regain access to your account immediately without waiting for an admin by increasing your account's storage space. This storage space upgrade is good for the life of the account, and has no monthly cost. Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you. We can also reset your account for you which deletes all files, deletes all settings, and restores your account back to the default state with 0 MB of storage usage.
- Yesterday
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Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.
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Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.
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Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.
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Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.
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Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.
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[Inactive] I need to delete some items from my domain
KazVee replied to inw's topic in Customer Service
Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket. -
Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.
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Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.
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Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.
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Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.
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Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.
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Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.
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[Inactive] django: mysterious 'gianluca' module
KazVee replied to spoerri's topic in Customer Service
This is a very old thread, but we have info on using Django on HelioHost in our technical documentation Wiki at: https://wiki.helionet.org/Django that may be useful. If you're still having this issue or need help with something else please open a new ticket. Thanks! -
[Solved] Email: "Possible Terms of Service violation detected"
KazVee replied to imaraproducts's topic in Customer Service
Looking at the system logs, your account was unsuspended on: 2026-03-02 19:39:04 Marking this as [Solved]. -
[Inactive] Recommended PHP Configuration Limits
KazVee replied to backupchiquipoli's topic in Customer Service
Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket. -
Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.
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Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.
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Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.
