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Your access has already been restored due to you upgrading your storage space. let us know if you need anything else.

Hi KazVee, Thank you very much

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I've unsuspended your account. An administrator can look into the specifics of why you were suspended, but I've never seen the system be mistaken. Common causes for suspension are using VPNs, shared networks, or using the same computer as another account holder.

Top-up done and confirmed on Discord: "Your Morty balance has been increased from $0.3412 to $6.3412. Thanks for being a Morty customer."

You already asked for this here and also asked while trying to ping the Discord Support channel over half a dozen times during the overnight period for North America, where most of the unpaid volunteers are based. The domain was added for you on Discord. All HelioHost staff are unpaid volunteers who donate their time to assist others. Please do not create duplicate requests everywhere for the same issue. Asking the same question in multiple posts can lead to wasted effort and slower support. All helpers have full-time jobs and lives outside this project, and we run the organization in our free time. If we are busy, things may not get done very quickly. Help is usually provided within 24 hours, but there is no guaranteed timeframe. Due to time zone differences (most staff are based in North America) and real-life commitments like work, school, and family, response times can vary. Unlike for-profit hosting companies with full-time employees working 40 hours a week, it is rare for any of our volunteers to work more than an hour or so per day. No one is required to log hours and volunteers come and go as they please. If we are not having fun volunteering, providing support, chatting with the community, or developing new features, we take a break and focus on other things. This is why we do not offer SLAs or ETAs for new features or repairs, and why things move a little slower than with a commercial host. For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA Posting the same question multiple times may delay answers to your request.

Looks like this was requested and resolved on Discord. All helpers are unpaid volunteers who donate their time to assist others. Most are based in North America and some are asleep in the middle of our night time. For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work?

Thank you for the quick assist!

It looks to be working for me. When I connect, it shows secure with a valid certificate. Sometimes it takes longer than normal for it to issue, especially if DNS wasn't set up before adding the domain. Are you still seeing issues on your side?

Oh, thank you very much!

It's ok. Don't worry about it.

Domains added. Please be sure to configure DNS. The domains can take up to 2 hours to function.

Please provide proof of purchase/license for the software. For the SQL issue, looks like you raised a duplicate request by email, which has been replied to. Please refer here. As I've already asked you here: Please do not create duplicate forum threads for the same issue. All helpers are unpaid volunteers who donate their time to assist others. Asking the same question in multiple posts can lead to wasted effort and slower support. For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA Posting the same question multiple times may delay answers to your request as well as to other users who ask for help.