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Let me check and confirm if it is showing me an error mentioning any IP addresses other than these two. If so we have to look into it which are those IP addresses. I have requested to install python's "twilio" module on my account since my updated python codes need this module. Once it is installed I will do a test run and will update you if it is encountered any error about the IP addresses. Till then please keep this request ticket open.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Domain changed. It can take 2 hours to be effective. The suggested way to set up Cloudflare is to configure the domain using our name servers, then tell Cloudflare to copy the DNS directly from our system. To set them up manually, at minimum, you'll need: A record (blank name) pointed to the IPv4 shown in Plesk AAAA record (blank name) pointed to the IPv6 shown in Plesk. CNAME record ("www") pointed to frozennodes.com If you want email to work, you also need: TXT record (blank name) with value "v=spf1 include:tommy.heliohost.org ~all" TXT records for DKIM (see Plesk for the correct names and values). If you want webmail, a CNAME record ("webmail") pointed to frozennodes.com (you'll also need to enable webmail in Plesk and wait 2 hours). Note that if setting up mail clients, you need to use tommy.heliohost.org as the server host name instead of your domain in the server settings of the mail client.

Hello, I am using python v3.12 on my tommy server and I need to have a python module "twilio" to be installed on it. I have checked the list of already installed module but it's not listed there. Please install it. Thanks in advance!!

No problem Please let us know if you need anything else.

Yes, it's working like charm now. Thanks a lot for quickest turnaround. Highly appreciated!!

Added.

That error can be either Apache restarting, or your app taking too long to respond (i.e. it's too heavy for the server and can't respond before it times out). If the issue doesn't go away, the usual solution is to fix your software or find different software. See https://wiki.helionet.org/504_Gateway_Timeout and https://wiki.helionet.org/502_Bad_Gateway

By configure DNS, we just mean that you need to set the name servers for the domain to work. You should use ns1.heliohost.org and ns2.heliohost.org.

Oh, I see what happened after reading the console closer. It looks like some tests failed so it aborted. Does DBD::mysql work now?

We haven't heard from the other user that matched, so I've cancelled the pending suspension on your account. Shared networks are indeed a common cause of false detections for this...

Glad you got it sorted. I'll mark this thread as [Solved] but please let us know if you need help with anything else! 🙂

You were suspended for creating a Node.js proxy, which is against our terms of service. Additionally, you managed to consume 153.73 GB of memory. If we were to unsuspend you, you would need to remove your proxy. Alternatively, you can switch to a VPS to host your proxy.

Ok, many thanks — it’s working for now.

Yes it is. Our Wiki offers a Python tutorial which may be helpful for you (as well as separate guides for Django and Flask, if you use those).

Domain added, it'll take effect in an hour and forty minutes. You'll need to create an A/AAAA record to Tommy's IP or switch to HelioHost's nameservers for the domain to work.

At the moment, only staff members can add domains for you. We can add a domain you own through a domain registrar or a free .heliohost.us/.helioho.st domain of your choosing. Here's a wiki article that describes the process: https://wiki.helionet.org/Addon_Domains

Domains added. They can take up to 2 hours to function.

Thank you

Domain added. it can take up to 2 hours to start working.

We've updated our records to indicate that you want to keep the other account sat4all. The rafal1509 account will be automatically banned in about 2 hours when the 24 hour warning period runs out. Thank you for complying with the terms of service.

Thank you so much. It works perfectly.

Looks like you've raised another duplicate request here despite having been answered here so I am locking this thread. As I've already asked you once here and a second time here: Please do not create duplicate forum threads for the same issue. Since this is the 3rd time I am asking you not to raise duplicate requests, please take a moment to read through our Three Strike Policy. All helpers are unpaid volunteers who donate their time to assist others. Asking the same question in multiple posts can lead to wasted effort and slower support. For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA Posting the same question multiple times may delay answers to your request as well as to other users who ask for help.

Domain added, it'll take effect in about half an hour. You'll need to create an A/AAAA record to Tommy's IP or switch to HelioHost's nameservers if you haven't already.

This account was suspended because you failed to provide a license for the paid software you were using. We can unsuspend this account after you provide proof that you have a valid license for the software.