New Topics
Showing topics posted in for the last 365 days.
- Past hour
-
Hello, I seem to be unable to create a Postgresql database in Plesk. When I open the database all I see is the following with MariaDb as the database. Is there something wrong with my account or am I doing something wrong? Regards Douglas
- Today
-
こんにちは。HelioHost 様。 ユーザー名は"badapple"です。 今回、新しいドメインを追加していただきたく、サポートチケットを作りました。 追加してほしいドメインは、"globa-sns.helioho.st"です。 よろしくお願いいたします。
-
Thank you, and I will keep this in mind. Have a great weekend, Mike
- Yesterday
-
[Solved] I want to add a domain to my account
Unknown025 replied to rck1753's topic in Customer Service
Domain added, it'll take effect in about an hour. You'll need to create an A/AAAA record to Johnny's IP address or switch to HelioHost's nameservers for the domain to work. -
Your account has been reset. You should receive an email shortly to recreate it.
-
Thanks. No. I have the free account and it works. You need to setup dropbox api to get the keys. plenty of guides around. One that comes to mind is how to setup rclone with dropbox. You would obviously use just the instructions how to setup the api and get the keys. if anyone needs help I can show how I did it.
-
[Solved] Adding new DNS record for my site
devtamizhan replied to devtamizhan's topic in Escalated Requests
Thanks. It's working now - Last week
-
Looks like you raised a duplicate request by email, which has been replied to. Please refer here. Please do not create duplicate forum threads for the same issue. All helpers are unpaid volunteers who donate their time to assist others. Asking the same question in multiple posts can lead to wasted effort and slower support. For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA Posting the same question multiple times may delay answers to your request.
-
[Solved] I want to add a domain to my account
wolstech replied to pizzapizza72's topic in Customer Service
Domain added. It can take up to 2 hours to function.- 1 reply
-
- 1
-
-
Your account has been reset, you should receive an email to recreate it shortly.
-
Request free subdomain for my VPS
Unknown025 replied to Giulio Easyconsulting's topic in Customer Service
You actually already have vps10.heliohost.us, but if you want a specific .helioho.st or .heliohost.us domain added, we can do that as well. We stopped providing .heliohost.org domains a couple years ago, so those are only available to staff members and legacy users. -
Thank you!
-
Thank you!
-
[Solved] Update SPF, DKIM, and DMARC records
wolstech replied to nelavoi's topic in Customer Service
DKIM, SPF, and DMARC have been set up for the domain nelavoi.helioho.st. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be. -
[Solved] Please add and delete the following domain
MoneyBroz replied to ivatsa's topic in Customer Service
Domain removed and new domain added. it can take up to 2 hours for the new domain to start working. since removing a domain sometimes deletes the files associated with it, you can download a backup of your account before the removal at https://heliohost.org/backup You can find the A and AAAA record under the dropdown menu of your domain in Plesk. -
Your account is being reset. When the reset completes, you'll receive an email with a link to finish setting up a new account. After the process is complete, your old account's data will be available for download at https://heliohost.org/backup/ in case you need any of the content.
-
Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.
-
[Inactive] Request Remote Access to PostgreSQL
Krydos replied to dmarsanz94's topic in Escalated Requests
Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket. -
Remote access enabled. host=64.62.151.106 port=5432 user=mhqwang_master dbname=mhqwang_cb password=<set in Plesk>
-
Like Wolstech said, Tommy doesn't have Redis, so I'm not entirely sure what the point of installing this module is. You can install Redis on a VPS though. https://heliohost.org/vps/ If you really are planning on connecting to an external Redis server from Tommy let us know, and I can take a look at whether installing the Python module is possible.
-
[Solved] requesting unsuspension
comfykeys replied to comfykeys's topic in Suspended and Queued Accounts
Alright, thank you for your assistance! -
Domain added. It can take up to 2 hours to function.
- 1 reply
-
- 1
-
-
[Solved] Clarification Regarding My Recent Login
Krydos replied to nathanielcaimoso's topic in Customer Service
The pending suspension for the account nathanielcaimoso has been canceled. -
[Solved] Removal of domain and adding of domain
KazVee replied to tinagolden's topic in Customer Service
You're welcome! I see you've also asked for the modules here so please follow that thread for updates. By the way, raising the new thread for the modules was the right thing to do. 🙂 Admins like myself can add/remove domains, but only a root admin can add Python modules, so keeping reach request for domains and modules in its own separate thread makes it easier to get the request to the right admin level who can make the changes needed. -
Domain added. it can take up to 2 hours to start working.