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It looks like you were a Tommy account that was lost during the cPanel->Plesk migration. The only information I have is that you were on Tommy back in 2018. An invite for a replacement account has been sent to you. Welcome back

See here: https://helionet.org/index/topic/64954-wrongful-suspension/ Please do not create multiple posts for the same issue.

Please remove all pirated content and all content that offers investments and financial services within 24 hours or you'll be suspended again. If you get resuspended, an admin will have to delete it for you before you can get a second unsuspension. Also, in the future, please don't use capslock for everything. It comes off as screaming and can result in delays receiving support from us. Unsuspended. It may take a few minutes start working again.

Why did you create another account after just being told you're not allowed to have more than 1 account (ignoring Morty accounts)? You cannot create any additional accounts unless they're on Morty. You're going to be suspended again in 24 hours unless you confirm you still want to keep emmanuelfosso206 and ban the newly created account.

Installed. You can see the current list of installed modules and their versions for Johnny's Python 3.12 at https://krydos2.heliohost.org/pyinfo/info3.12.py

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Domain added, will take effect in about ten minutes.

This is intentionally blocked for security reasons. Minecraft servers won't run on the free hosting anyway due to the amount of resources they need. You'd be suspended for high load within hours, and custom inbound ports are not allowed either, so nobody would be able to connect. You'll need to buy a VPS to do this. https://heliohost.org/vps/ We actually just recently released 2 videos on how to host Minecraft here: https://helionet.org/index/topic/64691-minecraft-on-heliohost/ https://helionet.org/index/topic/64843-modded-minecraft-on-heliohost/

For now, just send us money through one of our donation links (https://heliohost.org/donate/ ) and let us know the transaction ID so we can credit you. We don't have an automated way to do it yet because we didn't expect users to go through their funds as fast as some have. It's on our list of things to implement...

Domain changed, will take effect in about an hour. You'll need to update your nameservers to "ns1.heliohost.org" and "ns2.heliohost.org".

Remote access enabled. host=65.19.154.90 port=5432 user=kelueders_admin dbname=kelueders_djangodelights password=<set in Plesk>

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Welcome to HelioHost! 🙂 I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache We have a Wiki with lots of helpful information and how-to guides for new folks, you may find it useful to learn more about the service and how to use it: https://wiki.helionet.org/

I don't see any subscriptions under this email address. It looks like you have a Tommy account, which is a one-time donation, and then you can use it for however long you want. You could continue to use the same Tommy account for free for the next 20 years without paying us anything else if you wanted to. If you have a subscription under a different email address please let us know, but as far as I can tell there is nothing to cancel.

Domain added, will take effect in 20 minutes.

I've added those subdomains to your account for you. Please note that it may take up to 2 hours for the changes to take effect. If after a full 2 hours they don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

You're welcome! As you may already know, the staff are all volunteers but we do try to action requests as quick as we can, when we have free time. 🙂 Please give us a shout if we can help with anything else!

Alright, the site is working on the new domain so the topic can be closed now. Thank you!

Domain added. it can take up to 2 hours to start working.

Thanks in advance.

Your account is still over the 1000 MB limit by 47 MB. Would you like to regain access to your account for free by telling us which files or directories to delete, or would you like to increase your account's storage space at https://heliohost.org/dashboard/storage/ ?

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

I've added those domains to your account for you. Please note that it may take up to 2 hours for the domain changes to take effect. If after a full 2 hours they don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache