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I used my Paypal account to purchase hosting for "ImaraProducts" She didn't have a paypal account to use so I helped her out. She paid the whole amount via Mpesa so I'm not paying for her nor I'm I managing the account since she has a webdeveloper to design her site. I don't have her logins and I won't touch her account at all. I am sorry for using my paypal account to get her an account, I didn't know it would have an issue

Those are both default modules that are present in all Python installs, and don't need to be requested.

I have just pointed my domain to the hosting I haven't uploaded any content to the site I don't have any other accounts on HelioHost. This is my first time creating an account here. I was recomended by an existing member. Does that have anything to do with this message? They logged on their account to show me so maybe the system thinks we are on the same WiFi. I can assure you I have no other accounts on HelioHost. I used his paypal account to pay for the package since I don't have paypal (We are in Kenya, Paypal to mobile money only works on 1 network, I'm not on that network so I can't use my mobile money account to pay for things online hence the sharing. I get this problem with Netflix and Spotify too but they have understood that same payment account doesn't mean the same account) I only have 1 website, I don't have any other sites, I'm not a website developer, I have paid someone to design and develop my website so maybe that's also triggering something when they log in to upload my website.

The missing 0.5 is because you sent a really short message and used HTML formatting without proper tags (this is probably a mail client issue, a real message in plain text would've passed the tests that caused the 0.5 to be taken off). You should be good.

To do this we'll need to rebuild the vps so if you need any files backed up then let us know which files you would like backed up.

Your account has been reset. When it finishes, you'll receive an email with a link to create a new account. If you need any data from the old account, a backup will be available at https://heliohost.org/backup/ once the reset is complete.

Domain added. Please be sure to configure DNS with either NS records pointed to ns1.heliohost.org and ns2.heliohost.org or A and AAAA records pointed to the IPs shown in Plesk. The domain can take up to 2 hours to function.

Many, many thanks!🙂

DKIM, SPF, and DMARC have been set up for the domain orionelectronica.com.ar. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

Thank you very much for your reply! That was all I needed to know for now

At some point this disk usage issue was fixed. I have added the requested aliases without a redirect. In order to host them with us you'll need to fix your DNS settings though.

No worries, thanks for letting us know it's two people in the same house. We'll cancel the suspensions on qutegifts and thepottervault. It looks like ninagart is already deleted.

Hi, thanks, yes, I did set it up a while ago and manually ran I yesterday at that time . OK, nothing to worry about then , I just didn't notice it before somehow. Thanks

That account has already been unsuspended. For the new domain, please use ns1.heliohost.org and ns2.heliohost.org as the name servers.

Unsuspended and domain added. Please be sure to configure DNS. The domains can take up to 2 hours to function.

thank you very much for the solution😁

I appreciate your help, hope I'm not doing something dumb, or abusing your support! I have a brand new helionet django site on johnny, and it nondeterminstically throws a mysterious ModuleNotFoundError: No module named 'gianluca' exception. The traceback doesn't show which code is trying to import 'gianluca', and I can't find out anything about it. This django code works fine outside of helionet, and my virtual environments have no mention of gianluca. Here's the last part of the log, you can see the same request here happens to work fine three times, and then errors: 2026-02-26 03:26:09 Access 151.205.113.159 200 GET /mikvah/ HTTP/1.0 5.07 K Apache SSL/TLS access 2026-02-26 03:26:10 Access 151.205.113.159 200 GET /mikvah/ HTTP/1.0 5.07 K Apache SSL/TLS access 2026-02-26 03:26:10 Access 151.205.113.159 200 GET /mikvah/ HTTP/1.0 8.21 K Apache SSL/TLS access 2026-02-26 03:26:11 Error 151.205.113.159 500 GET /mikvah/ HTTP/1.0 1.24 K Apache SSL/TLS access 2026-02-26 03:26:11 Error 151.205.113.159 mod_wsgi (pid=1848708): Failed to exec Python script file '/home/spoerri.helioho.st/httpdocs/mikvah/mikvah/dispatch.wsgi'. Apache error 2026-02-26 03:26:11 Error 151.205.113.159 mod_wsgi (pid=1848708): Exception occurred processing WSGI script '/home/spoerri.helioho.st/httpdocs/mikvah/mikvah/dispatch.wsgi'. Apache error 2026-02-26 03:26:11 Error 151.205.113.159 Traceback (most recent call last): Apache error 2026-02-26 03:26:11 Error 151.205.113.159 File "/home/spoerri.helioho.st/httpdocs/mikvah/mikvah/dispatch.wsgi", line 18, in <module> Apache error 2026-02-26 03:26:11 Error 151.205.113.159 application = get_wsgi_application() Apache error 2026-02-26 03:26:11 Error 151.205.113.159 ^^^^^^^^^^^^^^^^^^^^^^ Apache error 2026-02-26 03:26:11 Error 151.205.113.159 File "/usr/local/python3.12/lib/python3.12/site-packages/django/core/wsgi.py", line 12, in get_wsgi_application Apache error 2026-02-26 03:26:11 Error 151.205.113.159 django.setup(set_prefix=False) Apache error 2026-02-26 03:26:11 Error 151.205.113.159 File "/usr/local/python3.12/lib/python3.12/site-packages/django/__init__.py", line 19, in setup Apache error 2026-02-26 03:26:11 Error 151.205.113.159 configure_logging(settings.LOGGING_CONFIG, settings.LOGGING) Apache error 2026-02-26 03:26:11 Error 151.205.113.159 ^^^^^^^^^^^^^^^^^^^^^^^ Apache error 2026-02-26 03:26:11 Error 151.205.113.159 File "/usr/local/python3.12/lib/python3.12/site-packages/django/conf/__init__.py", line 89, in __getattr__ Apache error 2026-02-26 03:26:11 Error 151.205.113.159 self._setup(name) Apache error 2026-02-26 03:26:11 Error 151.205.113.159 File "/usr/local/python3.12/lib/python3.12/site-packages/django/conf/__init__.py", line 76, in _setup Apache error 2026-02-26 03:26:11 Error 151.205.113.159 self._wrapped = Settings(settings_module) Apache error 2026-02-26 03:26:11 Error 151.205.113.159 ^^^^^^^^^^^^^^^^^^^^^^^^^ Apache error 2026-02-26 03:26:11 Error 151.205.113.159 File "/usr/local/python3.12/lib/python3.12/site-packages/django/conf/__init__.py", line 190, in __init__ Apache error 2026-02-26 03:26:11 Error 151.205.113.159 mod = importlib.import_module(self.SETTINGS_MODULE) Apache error 2026-02-26 03:26:11 Error 151.205.113.159 ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ Apache error 2026-02-26 03:26:11 Error 151.205.113.159 File "/usr/local/python3.12/lib/python3.12/importlib/__init__.py", line 90, in import_module Apache error 2026-02-26 03:26:11 Error 151.205.113.159 return _bootstrap._gcd_import(name[level:], package, level) Apache error 2026-02-26 03:26:11 Error 151.205.113.159 ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ Apache error 2026-02-26 03:26:11 Error 151.205.113.159 File "<frozen importlib._bootstrap>", line 1387, in _gcd_import Apache error 2026-02-26 03:26:11 Error 151.205.113.159 File "<frozen importlib._bootstrap>", line 1360, in _find_and_load Apache error 2026-02-26 03:26:11 Error 151.205.113.159 File "<frozen importlib._bootstrap>", line 1310, in _find_and_load_unlocked Apache error 2026-02-26 03:26:11 Error 151.205.113.159 File "<frozen importlib._bootstrap>", line 488, in _call_with_frames_removed Apache error 2026-02-26 03:26:11 Error 151.205.113.159 File "<frozen importlib._bootstrap>", line 1387, in _gcd_import Apache error 2026-02-26 03:26:11 Error 151.205.113.159 File "<frozen importlib._bootstrap>", line 1360, in _find_and_load Apache error 2026-02-26 03:26:11 Error 151.205.113.159 File "<frozen importlib._bootstrap>", line 1324, in _find_and_load_unlocked Apache error 2026-02-26 03:26:11 Error 151.205.113.159 ModuleNotFoundError: No module named 'gianluca' Apache error

Thank you!

You can download your full backup from the old account at https://heliohost.org/backup/ and then restore the parts you need into your new account. Let us know if you need help with anything else.

What browser are you using to complete the registration? Also, are you able to provide a screenshot of the error you're seeing? On our side if looks like you filled out everything and just didn't complete the last step.

The domains do not fit on your account as there is a limit of 5 domains on Johnny. If you want these added, you'll need to either upgrade to Tommy (which has a 10 domain limit) or remove 2 domains from Johnny first.

Thank you.

Thank you!

Hello! We have some details in our Wiki about how to change your email address, please give this a try: https://wiki.helionet.org/FAQ#How_do_I_change_the_contact_email_address_on_my_account?

Understood, thank you for the helpful answer!