New Topics

Yeah the ths one we left behind is now hacked as well. That will need to go as well. Do you want me to discard the contents of that domain and check the others again? Wordpress gets hacked on other hosts too, it's not unique to us. I've personally had it happen to sites I manage for people on GoDaddy and 1&1. Securing WP simply isn't worth the effort anymore. Cybercriminals have bots that can and will break into thousands of WP installations within a few hours of a new vulnerability becoming available (and you can bet those are being found via AI now too), long before any patches are available. Then there's the cybercriminals who release free extensions and themes for WP that come with a backdoor included so they can hack anyone who uses them. If you take a look at your logs, I'll bet your other sites have tons of random IPs in their logs with failed requests for wp-login.php xmlrpc.php and similar WP-related files. Those are all bots trying to break into nonexistent WP installs...

It looks like you last logged in two and a half hours ago, are you still experiencing problems logging in?

You were suspended for hosting a proxy, which is against our terms of service: https://wiki.helionet.org/Terms. I've unsuspended your account, but you must remove the proxy or your account will be resuspended.

Domain added. It can take up to 2 hours to function.

Domain added. It can take up to 2 hours to start working.

Sorry for the delay in replying, I can now log in to the server, thank you. Regards Douglas

Domains re-added. it can take up to 2 hours for them to start working.

Your current balance was $1.0443 plus $10.00 plus $2.00 bonus brings your new total to $13.0443. Based on your load from the last 30 days your new estimated expiration date is 2027-07-30, but if your load increases it could run out sooner. We will email you occasionally to let you know how your balance is being used. Thanks for increasing your Morty balance.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache If you cannot access the links above, please let us know the IP address shown on the error page. Thanks!

We've temporarily closed our automated VPS signups to make some upgrades to our billing system. In the meantime we can still build VPS manually. If you're interested in signing up for a VPS please select the plan you want from https://heliohost.org/vps and submit your email address. After your VPS request is submitted post at https://helionet.org or chat with us at https://heliohost.org/chat and we can manually email you an invite link to get your VPS set up. We hope to get the automated VPS builds without needing to contact support soon. Let us know if you have any questions.

It looks like that domain was already added to your account a few hours ago. You do need to configure DNS before it will work though.

Your addon domain has been converted to an alias. The changes can take up to 2 hours to function.

That domain is working properly for me. No SSL error shown. Is this still an issue?

I assume you're using $_SERVER['REMOTE_ADDR'] to get this value...if both the server and the visiting device support IPv6, it's typically going to be preferred. PHP can only see the IP of the connection used to call the script, so if the connection came in on IPv6, you'll see an IPv6 address.

Nice, thank you very munch

I'll mark this as Inactive since it's been over a week since the last question in this thread. However, if you have any other questions about our VPS, please let us know by opening a new ticket. Thanks! 🙂

Here's more details on how to donate for am additional VPS rebuild: https://wiki.helionet.org/FAQ#Purchasing_Additional_VPS_Rebuilds We had to block a few IP ranges the other week due to malicious bots, so if you're blocked from seeing that page please let us know the IP address displayed on the error message. To save time I'll put the contents of that link below too: Purchasing Additional VPS Rebuilds: If you need to purchase an additional VPS rebuild, please use the link below to donate $1 USD: https://www.paypal.com/ncp/payment/6Z88J5KJZJ3RJ After you have made the donation, please provide your PayPal Transaction ID as part of your VPS rebuild request, so the donation can be verified. Let us know if you have any questions!

The addon domain will have its own directory with the same name for your webdocs. Only the main domain has the httpdocs directory. The domain has been added. Please allow up to 2 hours for it to fully work. If after that time it doesn't work, clear your browser cache. Please note that requests should be in English as this is what all staff are fluent in. We would appreciate it if you could translate your support requests to English to help reduce the work load on our unpaid volunteers. The more time you can save us on small things like this all add up and allow us to add new features, and improve our service rather than wasting a lot of time trying to translate stuff. We recommend using a service such as: https://translate.google.com

Domains added, they'll take effect at the same time as your account starts working.

will do thank you so much edited: its done. all of the files have been removed.

It looks like you also posted a request about this here: https://helionet.org/index/topic/68269-cannot-send-email-using-webmail-smtp-detail/#findComment-303684 Since all staff are unpaid volunteers who donate their free time outside of real-life commitments (paid job, school, family, etc.) we prefer to eliminate unnecessary duplication of time and work. Please don't make duplicate posts asking for the same thing. Asking the same question in multiple places can lead to wasted staff time and effort, resulting in slower support timescales for you and other users.

Does it work now?

I sent him an invitation to create a VPS. We have space, but we closed signups because there was some suspicious activity involving VPS purchases.

Subdomain added. You'll need to create an A record for the subdomain since you're using Cloudflare. The domain can take up to 2 hours to function.

Duplicate request. https://helionet.org/index/topic/68427-i-need-to-add-domains/