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Additional Info: I made a change in my site at Render to point to another MySQL database instance and it worked fine. So, somehow, Heliohost is blocking the access from Render!

Hello, my username is stephen225. I'd like the following domain name removed: sambiz.co I've moved it elsewhere. Thanks! Stephen Magrowski

Which domain?

Dear HelioNet Support Team, We were sincerely surprised to receive this information, as we essentially use the email accounts hosted with HelioNet only for receiving emails. You may even verify this by reviewing the account history from previous months. The most likely explanation is that someone may have gained access to one of our passwords and used the SMTP service to send these emails without our knowledge. If you could kindly inform us which sender address was used, I would be able to confirm whether it is one of our regular addresses or perhaps an old and forgotten account that is no longer in active use. In any case, we sincerely apologize for any inconvenience this situation may have caused. We are fully willing to immediately change the passwords for all of our accounts if you allow us to continue using your services. Thank you very much for your attention and understanding. We remain at your disposal for any further clarification you may require. Yours faithfully, Jefferson Midei

Thanks

Your account is being reset. You'll receive an email when the reset is complete to create a new account. As for the space usage, it was caused by 539MB worth of laravel logs in ~/httpdocs/storage/logs because your app was crashing repeatedly. The logs were almost entirely stack traces caused by a missing route.

Domains added, they'll take effect in about forty five minutes.

thank you

Johnny is currently experiencing intermittent connectivity issues, we're currently working on a fix.

No problem

After you were unsuspended, your site was promptly attacked by 250+ IPs all at once, which caused substantial downtime for thousands of other websites. In addition, upon further review, we've determined that your account is also violating the terms of service (specifically the clauses that prohibits offering modifications or cheats for online games as well as copyright infringement, your script is apparently some kind of keygen or licensing tool for PUBG or a PUBG cheat). Due to the substantial downtime caused by your site as well as the TOS violation, HelioHost has chosen to issue a permanent ban from our services. You will need to find a new host.

I just realized that I accidentally changed the nameservers. I’ve set them back to HelioHost’s, and everything is working normally again. Sorry for taking your time — it’s already resolved.

IP unblocked.

Hallo! The heliohost.org subdomains are not available, the choices are helioho.st or heliohost.us. Since your current main domain ends with helioho.st, I've created the new one with the same ending, and I've now added ulwu.helioho.st to your account. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Schönen Tag noch! 🙂

Domain added, will take effect in about 10-15 minutes.

DKIM, SPF, and DMARC have been set up for the domain agus787.helioho.st. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

Thanks for the help wolstech.

Domain added. It can take up to 2 hours to start working.

15 of your 20 days are used up now, and there is still no subscription set up. Here is the link again https://www.paypal.com/cgi-bin/webscr?cmd=_s-xclick&hosted_button_id=FAPWJ54ESVHXQ If a subscription still isn't set up for this VPS before 2026-04-14 it will be powered off until a payment is made. We'll email you before your VPS is powered off too in case you're just ignoring this forum, but do read your emails.

PHP 8.5 is now available on all of our hosting plans, including the free Johnny plan. We've also taken the opportunity to upgrade Plesk to the latest version and do a thorough upgrade of all system packages. The performance for the Johnny server has been a little slow for the last few days due to high load, but things are going back to normal now. There may have been a few errors messages as various services restarted, but now that the maintenance is over let us know if any of the error messages persist. We try to avoid doing upgrades too often, because they can cause downtime and slow performance, but it's critical to keep everything up to date to avoid vulnerabilities.

CF is just short for Cloudflare and the system is looking for their name servers specifically. If a domain's name servers end in .ns.cloudflare.com the system ignores the domain's IP addresses entirely. I think these domains used to be verified via file, but I'm not even sure we actually still do this because certain features like Turnstile would be incompatible with it (Krydos would be the admin who would know if we still validate CF domains). I know Lets Encrypt sometimes has issues renewing certs on domains that use Cloudflare for this reason. When people have issues renewing certificates, the first response we always give is "temporarily turn off Cloudflare's proxy and security options and try again" and it always fixes it.

DKIM, SPF, and DMARC have been set up for the domain codecreature.net. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

Your account must have a domain associated with it, and akels.cl is the only domain you have. We can change your domain to a .helioho.st or .heliohost.us domain if you'd like.

Thank you, the test is reporting 10/10 and my gmail account is receiving the emails as well. Regards Douglas

My apologies, the issue described previously with 404 errors, at least this time (after reset) does seem to be related to waiting for an apache restart.