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I'll mark this as [Solved] so we know you're not waiting for Support to do anything on this thread. 🙂 If you change your mind, please make a new post to let us know you want to move to Morty for free while Johnny is being fixed. Thanks!

I have reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. When you recreate the account, you can choose the new formacionvirtual.helioho.st domain that you want. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups Please let us know if we can help with anything else. ----- Este texto proviene de Google Translate, por lo que puede contener errores: He restablecido tu cuenta según lo solicitado. Recibirás un correo electrónico en breve para que puedas seguir los pasos necesarios para recrearla. Al recrear la cuenta, podrás elegir el nuevo dominio formacionvirtual.helioho.st que desees. Realicé una copia de seguridad antes del restablecimiento, así que si necesitas alguno de tus archivos antiguos, puedes descargarla aquí: https://heliohost.org/backup Si no sabes cómo extraer los archivos de la copia de seguridad, consulta nuestra guía aquí: https://wiki.helionet.org/Account_Backups No dudes en contactarnos si necesitas algo más.

An invite has been sent to create a Morty account. Please click the link and follow the instructions to create a new account. Data that was successfully recovered from your Johnny account can be downloaded from https://heliohost.org/backup/ Note that backups may not be available yet for all accounts, and not all data may have been recoverable (especially databases). If there is something specific you need that you don't have a backup of, let us know exact details of what you're looking for and we can take a second look to see if it can be recovered. If you need domains added, please let us know your new username and the domains you need once you finish creating the Morty account so we can get them set back up for you. Our apologies for the downtime. We should have rebuilt Johnny sooner before this happened.

Added note: This is on the Morty2 server.

Perfect, thank you! Have a great weekend!

Subdomains added. It can take up to 2 hours for them to start working. We do not have access to your domain registrar, you'll need to do this yourself.

High server load. 10022.40 CPU Looks like it was caused by a combination of backups being made and excessive scheduled task usage. Please fix the issue quickly, including disabling any scheduled backups or scheduled tasks so they stop using CPU. If this happens again, you’re going to have to move back to Morty. Also, we intentionally don’t send notifications when users are suspended for anything other than inactivity. It is normal for you to not receive any communications about your suspension prior to contacting support. Unsuspended. It can take up to two hours for your domains to function.

Domains added. It can take up to 2 hours for them to start working.

There isn't any physical GPU support on the VPS plans, The GPU is a software emulated GPU with usually only 16mb of video memory so any intensive GPU application will not run properly.

Thanks for your help

Thank you, that worked with a 10/10 score!

What domain would you like to add?

Thank you very much for your attention and help!!!

An invite has been sent to create a Morty account. Please click the link and follow the instructions to create a new account. Data that was successfully recovered from your Johnny account can be downloaded from https://heliohost.org/backup/ Note that backups may not be available yet for all accounts, and not all data may have been recoverable (especially databases). If there is something specific you need that you don't have a backup of, let us know exact details of what you're looking for and we can take a second look to see if it can be recovered. If you need domains added, please let us know your new username and the domains you need once you finish creating the Morty account so we can get them set back up for you.

Thanks, it works. Both passwords are updated properly. Regards.

Since Morty is using MariaDB 11.8 you created some databases with collation that doesn't exist in Tommy's MariaDB 10.5. After converting the collation of those tables to something that the older database understands the move seems to have succeeded now.

Reverse DNS for VPS72 has been set to altair.helioho.st.

Thank you!

Remote access enabled. host=65.19.154.90 port=5432 user=mirmil_birdz_admin dbname=mirmil_birdz password=<set in Plesk>

I don't see any running process listening on port 3000. Are you sure it's running?

Are you asking for WSGI restart access? https://wiki.helionet.org/Flask#Request_WSGI_Control_Access

So, the only table in the database had the name messages, and there were no other tables?

Fixed missing DNS zone. It should be available shortly.

Your domain cannot be added because the associated account has been refunded.

https://helionet.org/index/topic/67845-hh382360-refund-request/