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Hello, I'd like to request adding a subdomain to my hosting account (cendarehor). At the moment, there is a single domain "spojenka.cz". I would like to be able to use the subdomain "karticky.spojenka.cz" as well. Both the domains are proxied through Cloudflare, DNS records are already set up. Thank you.

Dear Admin, I have this issue can you check and fix please We're sorry, but something went wrong. The issue has been logged for investigation. Please try again later.

Please check your PMs for information regarding your Lily account.

The name servers you need to use are ns1.heliohost.org and ns2.heliohost.org by the way. Looks like MoneyBroz didn't answer that part.

Sharing a network connection or computer will definitely do this. We generally recommend that if an account is being used for school to use their school email address so we know its an education account (this also helps others in their class avoid the same issue if they happen to also use us). He can change his email address in Plesk. Unsuspended. They might take a little while to work again.

Domain added. You'll need to configure DNS for the domain to point to the IPs shown in Plesk. The domain can take up to 2 hours to function. Yes our server will generate a certificate for you once DNS is configured, or you can issue it manually from Plesk. Note that it can take 2 hours for SSL to work once a certificate is installed. As for moving, you should be able to just download everything from your old host to your computer, then upload it here via either Plesk File Manager or an SFTP connection (use host tommy.heliohost.org, port 1373, protocol SFTP, and your plesk username and password). If you have a lot of files, zipping them will make the transfer much faster because you can upload one file then unzip it in the file manager, vs. uploading 1000s of individual files.

Created. Please be sure to configure DNS by pointing the domain to our name servers or by using A and AAAA records pointed to the IPs shown in Plesk. It can take up to 2 hours to function.

Hello I would like to make an alias for my heliohost-domain. My hosting account username is: bliepbliep Currently my domain is bliepbliep.helioho.st, but I would like to add bliepbliep.be to it. A domain which now is parked at Vimexx.be. Both domains should show the same content. If you need extra information, please do not hesitate to contact me. kind regards Kurt

Hi , I noticed that the website ogn.helioho.st is down with a message to contact support . This website is 100% mine and genuinely used by me. There is possibly an issue due to another account created by my son who is a student and currently studying Computer science and web design. The other account is used by him, and he is mocking with a design for a company. He is currently staying in our house due to holidays, but will be going back to Uni in January. If there is a problem with that second account ( voipodo.helioho.st) Then I can of coarse ask him to remove it. But please Keep the ogn, going as it is helping our Glider community. Many thanks in advance.

Just as another question does heliohost system automatically generate an SSL certificate for custom domain? and what can I use to transfer from my old host to my new host since a) FXP does not work on either side and b) either its my mistake or not but Plesk's build in server moving features failed for some reason once again thanks for you guy's work!

Hi. I would like to add the following domain to my account (thelazycat2011), if possible, makes it point to the neomotion.helioho.st site so both point to the same site: - gdps.thelazycat.dpdns.org thanks!

Sure. My Tommy account is phroton.

Thank you

wolstech would need to do this for you

Domain added. it can take up to 2 hours to start working.

Hello my username is: techhouse I would like to add my domain: techhouseservices.com to my johnny.heliohost The techhouseservices.com domain I purchased and is currently at Hostinger. -Thank You

Hi, I am planning to deploy an ASP.NET (NET 9.0) website on a Tommy account. However, I realized that my account needs a Lily to make it work. Thanks.

Okay, thank you for your reply. Another question: is it intentional that well-nigh all directories outside /home are list-accessible by anyone? It is at least quirky that (although I could not access the files themselves, fortunately) the contents of /boot can be freely listed, thus revealing the kernel version and literally every former patch. Not a security issue itself, but can be used for preparing an attack. Methinks /boot and /proc directories should be completely denied (including listing files) for anyone excluding root.

You can do this yourself in Plesk. See https://wiki.helionet.org/Node.js

Hello Admin, I am currently hosting project (https://tanzilskill.helioho.st/) on johnny.heliohost.org. To extend its functionality, I need to run a Node.js and npm. Could you please enable Node.js (preferably the latest LTS version, e.g. 18 or 20) and npm for my account, or guide me on how to access a Node.js runtime on the server? Having these tools available will allow me to install dependencies and build the service properly. Thank you for your support. Best regards, Zacharia

Glad to see you got it working. Please let us know if you need anything else.

Yeah /tmp is shared by everyone. It's just how Plesk servers work (I know some other products put a user's /tmp inside the home folder which IMO would make more sense, but it is what it is). You shouldn't be able to save things anywhere besides /tmp and ~ though, and there are certain commands, files, and folders that can trigger a permanent ban if their account is seen messing with them. In fact, people tend to fill up /tmp accidentally quite a bit with broken Node apps (passenger logs get saved there, and when people do things like write bad apps, or delete their node app without turning node off, passenger sits there slowly filling /tmp with logs until the server breaks). You'll get suspended for filling /tmp, and monitoring to automatically handle /tmp filling up is a project currently on our radar since its a common issue. We had an outage on Morty due to a full /tmp the other day. As for the space limit not changing in Plesk, consumed disk space is only recalculated a few times a day, so you can technically exceed the limit up front, but it will automatically suspend you when the next recalc happens.

I have genuine security problems... for bypassing the storage limit, the problem itself is that Plesk does not „see” anything outside the home directory. Thus, I was able to create a rather huge file in /tmp (by running a Bash-based CGI script), which is continuously accessible between two restarts, and Plesk has still shown that my account has the same amount of disk space remaining. Methinks it is an issue. And there are a few other problems as well...

Users that bypass the storage limit face a Plesk suspension. That said, if you have genuine security problems to bring up, a root administrator might reach out directly.

Good day! I have detected a few – closely linked – security issues on the Johnny server. First question: where could I contact the developers privately? Of course, it is possible that only I am concerned about insignificant problems, but, for example, being able to bypass the storage limit does not seem to be good. Thank you!