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My username is madisonwirtanen

This turned out to be a new one for us. The load was due to excessive SFTP usage...try reducing the number of concurrent connections in your client, and be sure to disconnect when you're finished.

I believe this was resolved in Discord so I'll mark this as [Solved]. 🙂 To others who may have found this post searching in the forum for an answer: Users cannot yet add domains to their account. This feature is on the roadmap but there's no ETA for when it may be implemented, because HelioHost staff are all volunteers. You can read more about why we cannot offer ETAs here: https://wiki.helionet.org/hosting/repair-times In the meantime, to ask for a domain to be added to an account, please follow the steps here:https://wiki.helionet.org/management/parked-addon-and-sub-domains The page says to make a forum post, which is preferred since it's less likely to be missed accidentally, but it's also fine to ask in our Discord Support Channel instead too.

I changed my name servers to ns1.heliohost.org and ns2.heliohost.org. Now how can I add my domain to my account? Thanks, Rohan

High server load. 10060.10 CPU. I have unsuspended your account, please fix the issue quickly since without making changes on your side, another suspension is likely to happen. Please keep an eye on your account load here: https://heliohost.org/dashboard/load/ and if at any point you become concerned about your account server usage load getting you suspended, you can add "deny from all" to the bottom of your .htaccess file to take the site offline. Once that's been done, the site should stop generating load practically instantly.

Thanks for the clarification. There's always a chance for free content to be questioned if one is not able to find a disclaimer from the service provider. It is better to just avoid them altogether and be safe when things could go both ways.

Free content should be fine as long as the license/terms of use of the service you're pulling the streams from allows for sharing (i.e. if the service expressly says you can embed it on your own site at no cost, it should be fine). Note that if we receive a copyright complaint your account will be suspended again. Your original M3U files had links to cable TV and subscription channels that aren't legally available for free (Discovery's content was one example, you either need cable or a Discovery+ subscription to watch most of their content legally).

Thanks for the unblock. Although many of the links had free content, I have removed all of them along with the supposedly paid ones. Could you please clarify if m3u links with free content are okay with the hosting policy, or if they are totally not allowed irrespective of the nature of the content ownership.

Dear Heliohost Support Team, my account fancharl got suspended. Main domain is: allgaeuwetter.heliohost.org Server: Johnny At the moment I got absolutely no clue what was the cause as i did no changes to the website. In the past my site (weather statistic site) was usually in the lower half of the load charts when i checked it. Please unsuspend my account and give me some hints what caused the high load.

I've put a deny from all in htaccess so the content will not be accessible. You have 24 hours to remove all copyrighted material from your account. If the content is not removed within 24 hours, you'll be suspended again and we will require your account be reset (which deletes all content) to be unsuspended again. Unsuspended. It may take a few minutes to work again.

could you unblock the account so that i can remove the files

The application hosted on the site has references and tools for viewing paid TV channels. The playlists folder contains m3u8 files pointing to what looks like pirate sites offering free access to pay TV streams such as Discovery's channels. We are in the USA and as such are subject to US copyright law and the DMCA. Pirated content and piracy tools cannot be hosted here.

This support request is being escalated to our root admins.

Could you please let me know elements which are in violation so that i can address them.

We cannot unsuspend this site as it seems to contain elements of Copyright Infringement. Please review our Terms of Service: https://wiki.helionet.org/hosting/terms

Getting this error "Your website has been disabled because it exceeded the 24 hour limit of 100 GB memory or 10,000 CPU". I do not have anything in my knowledge on the website that should cause this much load on the server. Request you to unblock. Regards.

I would appreciate changing the MX records of the domain: secutech.com.pe; with the following value: 20c1976e6741b94b8262a039ee2cf0.pamx1.hotmail.com My username is: securtech

Since it is a main domain, you would need to replace it with another domain or subdomain.

don't worry... thank you so much... I have one more question: can I ask for deletion of "jeffersonmidei.helioho.st" domain? I think that is my "main" domain at my HelioHost account...

Apologies, i had miscounted at the time due to lack of sleep. these domains were added for you. it may take up to 2 hours for them to start working

Well... I can have 10 domains, right? I already have 4, and I asked for more 5 in this post, right? So, 4 (already there) + 5 (new ones) = 9 Can I have this 5 domains that I asked in this post, please?

Domain added. it may take up to 2 hours to start working.

artistryhaven.studio

He updated it to the dev version when he replied previously.

You already have 4 domains on your account. you can only have 10 domains on your account so we cannot add all of these for you. we can also remove domains from your account if you would like to replace a domain from your account with one from the list above