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Please reactivate my account. Thank you Helionet Team

Is this the guide you followed? https://wiki.helionet.org/tutorials/node.js/express.js#about-express.js Yeah, I always get the same peanut butter too.

Krydos can get this for you.

Since it's been 6+ hours, I just went ahead and resent it for you. Please let me know if you still can't find it. If you happen to get both of them, please use the newer invite as the older one is no longer valid.

Deleted. Thank you for using HelioHost.

This support request is being escalated to our root admins who can delete both your forum accounts for you.

Please also delete this forum account Thanks

Thanks for deleting the heliohost account and the hint to the forum account. Please also delete this forum account. Thanks

It's no trouble at all, thanks for understanding why we need to verify identity. Your hosting account has now been deleted. If you also want your forum account(s) deleted, please let us know. I guess you could add posts from each one to this thread, and we can escalate to get the forum accounts deleted too, if you wish. Thank you for using HelioHost. 🙂

Thank you for the hint, I didn't remember to have two helionet accounts and obviously reseted the wrong password. Sorry for the inconvenience. Please delete the account associated to this accounts mail address. Thanks, Frischid

The email address of this forum account doesn't match the any of the email addresses on our hosting accounts. In order to prevent people from pretending to be others and deleting accounts, we need to confirm your identity first. It looks like you have 2 forum accounts, so it's the other one you need to post from, please. Or you could email your deletion request to 'support@heliohost.org' from the email address associated with your hosting account. If you forget what that is, please login to Plesk and at the top right, click on your Username and go to: Edit Profile > My Profile > General > External email address

Hi, I enjoyed several years of the free heliohosting, but I recently purchased a paid plan. Now I want to free the disk space for the other users. Therefore, please delete my account with all its data, I've already downloaded all my data today. Thank you very much for the services in the past years. Thanks, Frischid

Glad to hear you figured it out.

I just installed MediaWiki, myBB, and SitePad successfully using Softaculous on my Johnny account. If you let us know what specific package(s) you're trying to install, we may be able to offer more targeted troubleshooting guidance.

Hello, Can an admin confirm if the server has a problem with Softaculous right now? For any script installation it halts and says "The installation package could not be found!"

Closing due to inactivity.

That invite was sent 1.83 hours ago and has not been used. Are you sure it's not in a spam folder somewhere? If you still can't find it, let me know and I can resend it for you.

Dear Support Team, I recently made a $1 donation to support your services and access Tommy. However, I haven't received the invitation email yet. Could you please check and resend the invitation to admin@live7day.com? I'm excited to start using Tommy and would appreciate your help in resolving this. Best regards, live7day

Thank you, Indeed, i will see probably clearer what happens.

Root admins are the only ones with access to the /tmp/ folder, but until one of them has a chance to check for you, something you could try is to set the Passenger environment to 'Development' using the steps on this page. It will offer more detailed error messages from Passenger that might shed more light on what is happening.

Update: I checked Softaculous records, and while the script is installed in the right site, the site is in fact a sub-site. This is why it shows the main site having data despite being empty. Now I know the sites are separated and not affected, However, I hope a fix shall be available for this, so that the statistics show the correct size number for each site. And thank you for your reply.

I know, but the allocation is not correct. Plesk shows me that "ashraf.helioho.st" occupies 224MB of space, despite being empty. On the other hand, "award-radio.helioho.st" occupies 1.1MB. In fact, the opposite is correct. The overall space for my account isn`t a problem for me. I don`t even know if it is safe to delete all the files inside "ashraf.helioho.st", that is supposed to be empty (no single database or file under this specific site), but it says it has 224MB of files!

Your account is indeed consuming 230 MB of space. Do you have any databases configured? Those are factored into your storage space.

Hello, I have multiple sites in my account "devashraf". Sites I setup show nearly 1 MB of space, while the default site shows approx.200MB of space, despite being empty and not setup yet. Not sure if this is a mistake by the statistics or if there is a problem with allocation.

Hello, this morning, I always get the same pb. I setup an express server as it is notified in the documentation to see if a bared installation could work. 8h14 passenger must try to start it but it stops prematurely. 10h08 The application process exited prematurely. Error ID: ef8055f5 Error details saved to: /tmp/passenger-error-Px2cT1.html App 2274143 output: Server is listening on port 3000 App 2274139 output: App started on PORT: 3001 The server is set on port 3001, the output of passenger tell us it is listenning on 3000. Is it possible to get access to /tmp/passenger-error-Px2cT1.html to see what induce the issue? Thank you for your advices Semaphorea