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Update to the above: One of our root admins confirmed you did have an account with us 5 years ago but you don't currently have an account, so it's fine to make a new one. Please check your email (including the spam folder just in case) and you should have an email from HelioHost with a link to create an account. Welcome back and please give us a shout if we can help with anything else. 🙂 We also have a Wiki here (https://wiki.helionet.org/) you might find useful. It has details on how to do things inside Plesk, which is the control panel that replaced the old cPanel.

Sounds good. Thank you SO much!!

I've added subdomain dev to your helioho.st domain, please note it may take up to 2 hours to work fully. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Ricky server was powered off in July 2023: https://wiki.helionet.org/Ricky I do not find an account with username murrayr2 or associated with the email address attached to your forum account. Was your account a donor account, or a free one? Is there another email address that might have been associated with it, or another username you may have used, perhaps? When was the last time you used your account, and what makes you think your account is Suspended? At the moment you don't seem to have an account with us, but with more details we can dig into this further to determine if you would need to sign up again or not.

Sorry, user murrayr2

Please reactivate the account for murray2 Server Ricky Main Domain frontiercs.net

That is understandable. Let's just do one extra domain for now, just name it dev please. I really appreciate it. This domain will be used whenever I have a new site to develop. So it will be used on and off...hopefully more ON ha. Thanks so much.

Thank you, I will wait.

The 502 message appears when Apache restarts on the Tommy server, which happens every 2 hours or so. You can read more about 502s here: https://wiki.helionet.org/502_Bad_Gateway Restarts on Tommy usually take 30 seconds to 10 minutes, but restarts on Morty have never taken more than about 10 seconds, so you could consider moving your account to Morty if the 502s are lasting too long for your site users. You can use this link to move your account: https://heliohost.org/dashboard/move/ If you don't want any Apache restarts every 2 hours at all, another option would be that you could get a VPS. On a VPS, you can leave Apache running all the time if you wanted to, and you decide when and if to restart it, since you'd be the only user on your VPS. You can check our our VPS plans here, and each one comes with a 10% discount if you pay for 6 months up front (which you see confirmed in writing after you click on the tile for a specific plan): https://heliohost.org/vps/

thx. quick response 😉 Also, I noticed the server I'm on is getting frequent 502 error. any suggestions?

Domain added. it may take up to 2 hours to start working.

Hello helionet team, My username is javalan. I would like to ask you to add the following domain to my account if it's available: "apple", so the website will be accessible with the url: apple.helioho.st Thank you for your continued service

I've escalated this thread so Wolstech can set you up on Lily when he has time. Once the account setup is complete, he'll reply in here with more details on how to access it.

That’s basically what the option above is. It fetches the email from our server via imap. Just be sure you do not use mail forwarding in Plesk. That’s how you get our server flagged for spam.

You were suspended for having more than one account. Users are only allowed to have one account. Which one would you like to keep?

Account ducks has been unsuspended and h has been suspended again. It might take a little while for the accounts work properly.

Hi I want to host an ASP.NET core app, Please create a Lily account for me. Thank you

My apologise, the 1st account I created is the one I intended to keep thus the accout is ducks, not h ( i created later) can you please keep the current account ducks, which I used right now at this forum. Thanks so much !

Please un-suspend my account

hi krydos and kazvee, 10/10 https://www.mail-tester.com/test-gq00bxp27 thank you very much! if i'm not wrong, i used to config gmail to get them through imap. or is there an another way? thx

I've unsuspended that account now, please give it a few minutes to fully reinstate. Please make sure to follow our Terms of Service. Thank you.

Hi yes lets only keep the h accouont, thanks !

This domain cannot be added at this time because after reviewing the contents of your account, we have reason to believe your account violates the Terms of Service, specifically this line: We found numerous indications that you might be planning to host an IPTV site that redistributes a service called Globoplay, which would violate the TOS. Can you explain what you're planning to do with this content and why it is hosted here?

DKIM, SPF, and DMARC have been set up for the domain jurisconsult.mg. We recommend sending a real email (not just the word "test") to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be. Why not use Gmail to import your HelioHost emails instead of forwarding them? If you forward them we get flagged for sending the spam you receive. If Gmail imports them itself you won't get our whole server flagged for spam, and cause thousands of other people to not be able to send emails to Gmail.

I've moved the new email questions into a new thread to make it easier for helpers to follow instead of continuing the discussion under this [Solved] thread about adding your domain. Please follow the request for SPF, DKIM, and DMARC here: https://helionet.org/index/topic/64037-spf-dkim-and-dmarc/