[HH#894788] Suspended account

[HelioHost]

Username: N/A, Server: N/A, Main Domain: N/A

Hi support i hope all fine

My hosting was suspended because recently i started new cron job for new python script called (tradelocker_bridge.py) kidnly check if the load caused by this script, if so please deactivate the cron job for it and unsuspend my account back thanks a lot for your support and efforts

Tommy
User: Siris888
Email: m.immobile146@passinbox.com

Thanks
https://proton.me/mail/home

[wolstech]

You are indeed suspended for high load caused by excessive use of cron. Jobs that run every minute (or that start and don't exit) are basically guaranteed suspensions due to the amount of CPU load they cause. Please reduce the frequency and ensure the job exits as expected.

The job has been turned off and you've been unsuspended. It can take up to 2 hours for your domain to function again.

[HelioHost]

Many thanks for replay

Ok i will keep it off, would let me know what was the load it caused ? so i can know if i should make the cron to 30mins instead of 1min

Also let me know if i heliohost can give me more load capacity? Or any other solution?

Many thanks for your support

Thanks

-------- Original Message --------
On Monday, 07/20/26 at 16:23 HelioHost Support wrote:

> You are indeed suspended for high load caused by excessive use of cron. Jobs that run every minute (or that start and don't exit) are basically guaranteed suspensions due to the amount of CPU load they cause. Please reduce the frequency and ensure the job exits as expected. The job has been turned off and you've been unsuspended. It can take up to 2 hours for your domain to function again.
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=68669
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/

[wolstech]

You can watch your load here: https://heliohost.org/dashboard/load/

i'm not sure what your job does, so I can't comment on whether or not running every 30 minutes would be acceptable or not.

If you need more capacity, you could switch to Morty, which isn't free, but doesn't have load suspensions. You get charged based on your usage instead. You can do that here: https://heliohost.org/dashboard/upgrade/

[Krydos]

The link posted in the previous reply is for VPS to upgrade to have more memory, CPUs, or storage space. You don't have a VPS so the link won't work for you. The link to upgrade from Tommy to Morty is actually https://heliohost.org/dashboard/move/