[HH#507414] Re: Possible Terms of Service violation detected

[HelioHost]

Username: mgunlock, Server: Johnny, Main domain: dagounlock.tk

Hello HelioHost Team,

I hope you are doing well.

I received the notification that my account and my brother's account were
*suspended*.

I believe this happened because we both use the *same home Wi-Fi connection*,
so our accounts appear to be connecting from the same IP address.

We do not have duplicate accounts. We each have our own account:

- *mgunlock*
- *diarykely*

To avoid this issue in the future, we are both planning to upgrade our
accounts to the *Morty* plan for one year.

However, I no longer remember your USDT payment address. We previously
purchased one Morty subscription for one of our accounts, but I cannot find
the payment details anymore.


Could you please send us your *USDT (TRC20)* payment address again?

Also, is it possible to pay *20 USDT* to cover a *1-year Morty subscription
for each of our two accounts*?

Thank you very much for your assistance. I look forward to your reply.


Kind regards,

Odilon

Le mer. 8 juil. 2026 ? 07:40, HelioHost a ?crit :

> [image: HelioHost | Community powered free hosting for everyone.]
>
> Hey Mgunlock,
>
> We have noticed a new login to your account that may indicate a violation
> our Terms of Service. If you didn't read our Terms during the creation of
> your account you may do so now by going to https://heliohost.org/terms/
>
> Sometimes this can be triggered erroneously by one of the following:
>
> ? Multiple family members creating an account from the same internet
> connection.
> ? Logging in from a school internet connection where another student also
> has an account.
> ? Logging in from a work internet connection where a coworker also has an
> account.
> ? Maintaining an account for someone else.
>
> In the last year, 60% of the accounts we were forced to suspend were
> because people didn't read the first line in our Terms of Service and
> created more than one account without getting permission in advance. This
> applies to both our free Johnny accounts and donor Tommy accounts. If you'd
> like to have more than one account you may do so by moving your accounts to
> our Morty plan which does not have a limit.
>
> Since we're a small non-profit organization funded primarily by donations
> we don't have a huge budget to purchase an unlimited number of servers to
> keep up with the demand for accounts. We turn away hundreds of people every
> day who would love to have an account, but we can't host their website
> because our servers are so full. We don't think it's fair for some people
> to have more than one account, while at the same time, so many other people
> aren't able to have an account at all.
>
> If you did create more than one account, just let us know which one you'd
> like to keep, or explain what the situation is. You can reply to this email
> or click the Contact Support button below to let us know how we can help.
> Please respond to this within the next 24 hours to avoid any downtime for
> your website(s). Thanks.
> Contact Support
>
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> <+1-802-884-3546> [image: Support Forum] [image:
> Email]
> ? 2005-2026 Helio Networks. All rights reserved. | Unsubscribe
>
>

[wolstech]

We take USDC (note that's with a C, Coinbase's coin), not USDT (which we've never accepted to my knowledge). A full list of crypto addresses for the coins we officially accept is shown here towards the bottom of the page: https://heliohost.org/donate/ . 

If you decide to pay via crypto, please let us know when the payment has been sent so we can get you upgraded to Morty. You'll need to provide coin name and txid after payment so we can locate the transaction and manually process an upgrade for you.

I've gone ahead and unsuspended both of you in the meantime until you can get the payment in.

 

[HelioHost]

Hello,

I found your USDC address on the /donation page, but I am not sure which
blockchain network it belongs to.

I understand that Coinbase is the platform where the wallet was created,
but that does not indicate which network should be used for USDC transfers.

Could you please check, or ask the person who created the wallet, which
network should be used for sending USDC?

For example:

- Ethereum (ERC-20)
- BNB Smart Chain (BEP-20)
- Polygon
- Base
- Arbitrum
- Optimism
- Avalanche
- Solana
- or another network.

This information is very important to ensure that the transfer is made on
the correct network and to avoid any issues.

Thank you very much for your help, and I apologize for the inconvenience.


Kind regards,

Odilon

Le jeu. 9 juil. 2026, 15:33, HelioHost Support a
?crit :

> We take USDC (note that's with a C, Coinbase's coin), not USDT (which
> we've never accepted to my knowledge). A full list of crypto addresses for
> the coins we officially accept is shown here towards the bottom of the
> page: https://heliohost.org/donate/ . If you decide to pay via crypto,
> please let us know when the payment has been sent so we can get you
> upgraded to Morty. You'll need to provide coin name and txid after payment
> so we can locate the transaction and manually process an upgrade for you.
> I've gone ahead and unsuspended both of you in the meantime until you can
> get the payment in.
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=68529
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/
>
>

[Krydos]

You can send us USDT via the Ethereum network with this address

0x914e6880B148655BeD1f48C060eEf49F688EA762

[HelioHost]

Payment done.


Transcation id:
0x8402118ab53e37a353ebadad4900cb1d2fe22963fa1ac759cfebdebd0212804d


Thank you.

Le jeu. 9 juil. 2026, 17:59, HelioHost Support a
?crit :

> You can send us USDT via the Ethereum network with this address
> 0x914e6880B148655BeD1f48C060eEf49F688EA762
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=68529
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/
>
>

[Krydos]

We have received the donations of $20 USDT. $10 balance plus $2 bonus has been applied to the account mgunlock, and that account has been started moving to Morty. $10 balance plus $2 bonus has been applied to the account diarykely, and that account has also begun moving to Morty. Thanks for the donation. Let us know if you need help with anything else.