[HH#211535] Adding a custom domain for anithan

[HelioHost]

Username: anithan, Server: Tommy, Main domain: <removed>.helioho.st

Good day. For the account anithan registered to <removed>@proton.me I would like to have a custom domain added:

<removed>.love

I wouldn't need a helioho.st domain at all.

Thanks,
Ani
 

[KazVee]

I've changed the main domain on your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar.

To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Changing_Your_Main_Domain#Custom_Domains

If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Since there is a risk of data loss when main domains are changed, I made a full account backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup

If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

If you cannot access the links above, please let us know the IP address shown on the error page. Thanks!

[HelioHost]

Thank you. All seems to be working well. I cannot however see the backup you supposedly made, and either way I don't need any. If you can access any hidden backups then please delete those for me.

On Sunday, June 28th, 2026 at 13:01, HelioHost Support wrote:

> I've changed the main domain on your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Changing_Your_Main_Domain#Custom_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Since there is a risk of data loss when main domains are changed, I made a full account backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups If you cannot access the links above, please let us know the IP address shown on the error page. Thanks!
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=68450
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/

[Krydos]

Did you check for the backup at the provided link https://heliohost.org/backup or in Plesk? You wouldn't be able to see the backup we're referring to within Plesk.

[HelioHost]

Yes, I checked within Plesk (it wasn't there) and then I checked the heliohost.org/backup and I'm not sure whether that link refers to making the snapshot of the current state or if it's something that you snapshotted in the past. If it was a backup that you did, then I kindly ask you to remove it.

May I also request that you delete this support thread as well on the forum because it's showing both my email address and the domain name in the open, or if it's not possible, then please anonymize both.

Thank you!
On Sunday, June 28th, 2026 at 17:30, HelioHost Support wrote:

> Did you check for the backup at the provided link https://heliohost.org/backup or in Plesk? You wouldn't be able to see the backup we're referring to within Plesk.
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=68450
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/

[Krydos]

The backup, domains, and email have been removed.