[HH#437222] Re: Lack Of Activity

[HelioHost]

Username: mobilepaq, Server: Tommy, Main domain: xprl.helioho.st

On 2026-06-14 17:43, HelioHost wrote:

> [1]
>
> Hey Mobilepaq,
>
> It's been a while since we've seen you. Are you still using your
> hosting account? The last time you logged in was 2026-05-17. In order
> to keep your website active you must log into your control panel at
> least once every 30 days.
>
> If you wish to continue using your hosting plan you will need to log in
> by clicking the link below. Next, provide your email and password in
> the box and click log in to access your dashboard. If you don't log in
> sometime in the next few days your website will be replaced with a
> inactive page.
>
> Our apologies for requiring you to log in to your account to continue
> using it. We understand that once you get your website perfected there
> is little reason to view your control panel anymore, but if we didn't
> have a way of determing which accounts were abandoned our servers would
> quickly become even more overloaded than they already are.
>
> We have recently released a new server named Morty that doesn't have
> the requirement to login every 30 days to keep your account active that
> you may be interested in. You can take a look at your upgrade options
> after logging in with the button below.
>
> Login Now [2]
>
> [3]
> [4]
> [5]
> [6]
>
> (c) 2005-2026 Helio Networks. All rights reserved. | Unsubscribe [7]

Well, i logined and..
"

THIS PAGE ISN?T WORKING

heliohost.org is currently unable to handle this request.

HTTP ERROR 500

"

Tried from both Linux (Chromium) and Win7 (Supermium) - nope, still
error 500.

Links:
------
[1] https://heliohost.org/partners/namecheap/
[2] https://heliohost.org/dashboard/move/
[3] https://twitter.com/heliohost/
[4] https://www.facebook.com/HelioHost.org/
[5] tel:+1-802-884-3546
[6] https://helionet.org/index/
[7]
https://heliohost.org/unsubscribe/?c=70f7a7550fa3eef9cbed0fb799fac078

[KazVee]

Hello! Unfortunately the issue has been reported by a few Tommy server users, and it's currently being worked on. When I check your account, I see last login showing as 2026-06-14 18:08:39 so it counted your login, even if it didn't actually let you in. So your account will be active for another 30 days from today.

Once we know more about the problem with Tommy, we'll be able to provide a more comprehensive update. Sorry for the inconvenience in the meantime in being unable to access your account. 

[KazVee]

Hello! Could you please try logging into your Tommy account again now, and let us know if you're still having trouble? I don't have a lot of details on what the issue was yet, but I've been able to login to my test account on Tommy right away. Once again, apologies for the inconvenience of the disruption in service. 

[Krydos]

The issue was a DDoS on our wiki this morning broke a firewall rule that is required to login. It should be fixed now.