[HH#650391] Reseting of Solving problems of my Hosting

[HelioHost]

Username: N/A, Server: N/A, Main Domain: N/A

Priority: 5/5
Emergency: 5/5

Hello,
I worked on the prolem od domain, it's good now. But i got an other problem,
The project quevvy.com has not access to the folder /pulic.
This is the message
```
Forbidden

You don't have permission to access this resource.

Additionally, a 500 Internal Server Error error was encountered while
trying to use an ErrorDocument to handle the request.

```

And when i access to https://quevvy.com, instead of seing the website on
live, i see all files of the project, which is very bad.

I don't know how you will do exactly, but if possible, the main project on
/httpdocs have good health, but i don't use it. If you can delete all other
projects, and then attribute the domain quevvy.com in that main project, It
can be good.
And if possible, RESET ALL (Recommended Action)

Account:
- username: gentillenoir075
- plan : morty

[KazVee]

Please note, we cannot accept your attempt to set an ETA/SLA of "Priority: 5/5, Emergency: 5/5". 

All staff are unpaid volunteers who donate their free time outside of real-life commitments (paid job, school, family, etc.) so trying to say things like "Priority: 5/5, Emergency: 5/5" will not have an impact on the free time we have available to donate to Heliohost users. 

For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA

We try to action all support requests within 24 hours however this is not a guaranteed timeframe. Thank you for your patience. 

 

 

[Krydos]

We can reset your account for you. In order to reset your account we need to verify your email address. This is to make sure someone isn't pretending to be you to delete your data. The easiest way to verify your email is to send your reset request from the same email address listed in the top right corner of https://heliohost.org/dashboard/ while logged in.