VPS Shutdown without notice

[c1tut]

Hi,

Yesterday I noticed that my VPS is down and after logging in to Heliohost I am notified that
"We have been forced to shutdown your VPS because it expired on 2026-06-04 and you haven't made a new payment yet." 
This correct, but unintentional. Neither Paypal nor you mailed me that the automatic payment had stopped or that a payment attempt failed.
Also, no warning mail was sent before shutting down the VPS.
Meanwhile, the deadline has passed and the VPS is deleted (without a mail).

What is the best action now? When I try to set up a new subscription (as advised) I cannot use the old SSH username c2tut ("not available").
Please advise.

Best regards.

[wolstech]

Looks like VPS130. Our system shows that a warning was sent on the ninth. If you didn't receive it, please check your spam folder.

You can recover your VPS within 30 days after it gets shut down. To do that, please pay using this link. https://heliohost.org/vps/pay/?code=mwj0V03Fy0bsgbkB (this link is specific to VPS130). Your VPS should turn itself back on within a few minutes after you pay.

[c1tut]

Thanks, the VPS is back up.

The mails were indeed not received -- yours and Paypal's normally land in the inbox and the spambox was clean. I will be attentive for what happens next month. 

Thanks again and best regards.

[wolstech]

Interesting that paypal's email didn't deliver, but I did find out why you never got the warning...you unsubscribed from our emails (perhaps the recent phishing PSA email we sent?), which stops all email including billing and service related emails.

I re-subscribed you so you'll get the email next month.  

[Krydos]

Why did you unsubscribe from our emails? Was it a mistake? Why did you expect to get an email after telling us you didn't want to receive any emails anymore?