[HH#591865] need to increase memory limit

[HelioHost]

Username: shubham5de, Server: Morty2, Main domain: shubham5de1.helioho.st

hii support team

please increase the memory limit


username- shubham5de


Best regards

[KazVee]

Hello! If you are asking for the PHP memory_limit to be changed, please have a look at the information about what PHP config limits can be changed in our technical documentation Wiki on this page: https://wiki.helionet.org/PHP#PHP_Configuration_Limits

If you are asking for another type of memory limit to be increased, please can you provide more details about what it is you're asking for? Thanks!

[HelioHost]

link is not accessible i need to increase php memory limit


On Thu, 4 Jun 2026 at 5:15?AM, HelioHost Support
wrote:

> Hello! If you are asking for the PHP memory_limit to be changed, please
> have a look at the information about what PHP config limits can be changed
> in our technical documentation Wiki on this page:
> https://wiki.helionet.org/PHP#PHP_Configuration_Limits If you are asking
> for another type of memory limit to be increased, please can you provide
> more details about what it is you're asking for? Thanks!
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=68171
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/
>
>

[KazVee]

Hello! Sorry that the link didn't work for you, it loads fine for me. What the page explains is the below:

On the Morty, Tommy, and Johnny shared hosting accounts, the PHP memory_limit and max_execution_time are intentionally limited to prevent excessive load to all users on the server.

If you need these values increased, it's likely you will need a VPS. We offer a range of VPS plans starting at only $4 a month, with storage options from 50 GB to 300 GB, and a 10% discount when you pay for six months upfront.

Therefore the PHP memory_limit on Morty cannot be changed, and it's likely you will need a VPS.

If you would like to move to a VPS and discuss any options available to move your Morty account balance to your VPS, please let us know. A root admin can advise you further on the financial options possible. Thanks!

 

 

[Krydos]

What is your IP address? There were so many bots attacking our wiki that we had to block a ton of IP addresses. If you let us know your IP address we can unblock you.

[Krydos]

You've logged in from quite a few different IP addresses, but one of them from 19 hours ago was blocked in the wiki which would result in 403 errors. I unblocked that IP address. Are you able to access https://wiki.helionet.org now?

[HelioHost]

yes

On Thu, 4 Jun 2026 at 10:56?PM, HelioHost Support
wrote:

> You've logged in from quite a few different IP addresses, but one of them
> from 19 hours ago was blocked in the wiki which would result in 403 errors.
> I unblocked that IP address. Are you able to access
> https://wiki.helionet.org now?
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=68171
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/
>
>

[Krydos]

Ok, now that the wiki is accessible go to https://wiki.helionet.org/PHP#PHP_Configuration_Limits and there are 5 pieces of information listed. Please provide us with the answers to those 5 points so we can increase the memory for you.