Remote MySQL Connection Issue from External Server

[csierrae1815]

hello again, my username is csierrae1815,

 

I have now moved my Node.js application to an external server (Railway) to prevent any further high memory usage on the Tommy server.

However, my application is currently getting a 500 Internal Server Error because it cannot establish a remote connection to my MySQL database hosted on my HelioHost account.

Here are my account details:

• Username: csierrae1815
• Main Domain: hotel.helioho.st
• Server: Tommy
• Database Name: csierrae1815_Hotel_Laravel

I have already enabled "Allow remote connections from any host" in my Plesk database settings, but the connection keeps timing out from the external IP.  Please let me know if external access is possible or if it is completely blocked.

[wolstech]

This should be supported. I can have Krydos check on it for you, but just need to know there the connection comes from.

Do you know what IP address the inbound connection from Railway is coming from?