HelioHost Posted May 25 Posted May 25 Username: N/A, Server: N/A, Main Domain: N/AHello HelioHost Support Team, I hope you are doing well. I am writing because I have a free hosting account with you at the following address: https://verdegenius.heliohost.us/ The email associated with the account is: verdegeinus@gmail.com When I try to access the account, I receive this message: "That account has been backed up and then taken offline due to inactivity. We recommend downloading your backup, and then creating a new account. If you need help with anything please don't hesitate to contact support." At the moment, I cannot log in because the site is not responding properly. I already have a backup of my files, but I would like to know if it is possible to restore the account so it can work again, or if I should follow a specific procedure to reactivate it. Some time ago, I was offered the option to create a Morty account, but I did not proceed with it. The original ticket related to this issue is here: https://helionet.org/index/index.php?showtopic=67799 I would appreciate your guidance on how to proceed and whether the account can be restored. I hope to have everything working again as soon as possible. Thank you very much for your help. Best regards, Gustavo On Mon, May 11, 2026 at 5:30?AM Gustavo Pittaluga wrote: > Dear HelioHost Support Team, > > I am writing in response to the update regarding the Johnny server outage. > First of all, thank you for all the work you are doing as volunteers to > recover the data and rebuild the infrastructure. I appreciate the help > during this difficult time. > > I would like to take you up on your offer for the **Free Morty Trial** to > get my website back online as quickly as possible. > > Regarding the transition, I have a few questions: > > 1. Will my website URL remain exactly the same once moved to Morty? > 2. Is there anything specific I need to do on my end to facilitate the > move? > > I have already successfully downloaded the backup you provided from the > website. Please let me know the next steps for the migration. > > I hope the general issues with the Johnny server are resolved as smoothly > as possible. > > Best regards, > > Gustavo Pittaluga > > > > On Sat, May 9, 2026 at 1:41?PM HelioHost wrote: > >> [image: HelioHost | Community powered free hosting for everyone.] >> [image: Namecheap Domains] >> [image: Billing]Hey Verdegenius, >> >> Johnny is going to be rebuilt over the next week or two. You're receiving >> this email because you have an active free account on Johnny, and your >> website is currently offline. >> >> Yesterday, we noticed Johnny was having issues, and powered him off to >> investigate. It turns out that a lot of files were missing, the master boot >> record was gone, and the partition table was destroyed. We managed to do >> some data recovery and then made backups of everything that was intact. You >> can download your backup from heliohost.org/backup if you want. Some of >> the backups will be missing the databases if they were not recoverable. If >> you're not seeing your data from the backup system, please let us know so >> we can see if there is anything else we can find for you. >> >> If you'd like to get your website back online as quickly as possible, we >> are willing to offer you a free Morty trial. If you're not familiar, Morty >> is our fastest server that normally costs $1 per month. Since your website >> is offline, we can put you on Morty for free until the Johnny server is >> back online. Once Johnny is ready, you can move back to Johnny for free, or >> if you'd prefer to stay on Morty, you can make a payment at that time. >> >> This is actually interesting timing, because Johnny was scheduled to be >> upgraded in the next month or two anyway, so we've just accelerated those >> plans due to the crash. If you're ok with your website being offline for a >> couple of weeks, no action is required of you, and you'll be able to stay >> on Johnny after the server is rebuilt. >> >> Since we're all unpaid volunteers and our free time varies depending on >> how busy our real jobs are, etc., we don't have an ETA on when Johnny will >> be finished, but we will be getting it done as quickly as we can. We are >> estimating it may take a week or two, but it could be longer depending on >> how many issues we run into along the way. >> >> Please reply to this email or click the Contact Support button below to >> let us know if you'd like to move to Morty for free. We'll do everything we >> can to get your website back online as soon as possible if you want to. Let >> us know if you have any questions. >> Contact Support >> >> [image: Twitter] [image: Facebook] >> [image: Phone Number] >> <+1-802-884-3546> [image: Support Forum] [image: >> Email] >> ? 2005-2026 Helio Networks. All rights reserved. | Unsubscribe >> >> >
wolstech Posted May 25 Posted May 25 That account was lost in the recent Johnny crash. An invite for a replacement Johnny account has been sent to you. Please click the link in that email to recreate your account.
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