unable to restore backup to johnny

[lubash]

Hi,

When johnny was closed down a few weeks ago we were offered to make a backup of the site data etc. I made such a backup copy and saved it locally.

After the johnny account was restored today I went to Plesk to upload the backup file created, but Plesk simply states "this was created with an older version of plesk..." and refuses to import the data. (no pw used for the backup, it is a simple .tar)

What to do?

Thank you for you hard work 🙏

[KazVee]

Are you following these steps to restore your account backup? https://wiki.helionet.org/Account_Backups#Restoring_Your_Account_Backup