HelioHost Posted May 19 Posted May 19 Username: virtual, Server: Johnny, Main domain: virtual.helioho.stHi, I am replying to this email as my (non-profit and mainly static) website on Johnny Heliohost is still down, and it gives an error that "Johnny server is under repairs" whenever I try to log in. I was hoping to keep the media on my webpage online and running, but that's not the case. I am also curious if you meant in your email's message; "Please reply to this email or click the Contact Support button below to let us know if you'd like to move to Morty for free." Am I eligible for this? And not sure if there is ETA when server would be up. *Thank you.* On Sun, 10 May 2026 at 00:27, HelioHost wrote: > [image: HelioHost | Community powered free hosting for everyone.] > [image: Namecheap Domains] > [image: Billing]Hey Freedomcodex, > > Johnny is going to be rebuilt over the next week or two. You're receiving > this email because you have an active free account on Johnny, and your > website is currently offline. > > Yesterday, we noticed Johnny was having issues, and powered him off to > investigate. It turns out that a lot of files were missing, the master boot > record was gone, and the partition table was destroyed. We managed to do > some data recovery and then made backups of everything that was intact. You > can download your backup from heliohost.org/backup if you want. Some of > the backups will be missing the databases if they were not recoverable. If > you're not seeing your data from the backup system, please let us know so > we can see if there is anything else we can find for you. > > If you'd like to get your website back online as quickly as possible, we > are willing to offer you a free Morty trial. If you're not familiar, Morty > is our fastest server that normally costs $1 per month. Since your website > is offline, we can put you on Morty for free until the Johnny server is > back online. Once Johnny is ready, you can move back to Johnny for free, or > if you'd prefer to stay on Morty, you can make a payment at that time. > > This is actually interesting timing, because Johnny was scheduled to be > upgraded in the next month or two anyway, so we've just accelerated those > plans due to the crash. If you're ok with your website being offline for a > couple of weeks, no action is required of you, and you'll be able to stay > on Johnny after the server is rebuilt. > > Since we're all unpaid volunteers and our free time varies depending on > how busy our real jobs are, etc., we don't have an ETA on when Johnny will > be finished, but we will be getting it done as quickly as we can. We are > estimating it may take a week or two, but it could be longer depending on > how many issues we run into along the way. > > Please reply to this email or click the Contact Support button below to > let us know if you'd like to move to Morty for free. We'll do everything we > can to get your website back online as soon as possible if you want to. Let > us know if you have any questions. > Contact Support > > [image: Twitter] [image: Facebook] > [image: Phone Number] > <+1-802-884-3546> [image: Support Forum] [image: > Email] > ? 2005-2026 Helio Networks. All rights reserved. | Unsubscribe > >
wolstech Posted May 19 Posted May 19 Yes you're eligible for a free Morty trial if you would like. The trial will last for the duration of the Johnny outage, and will let you get your site back up while Johnny is being rebuilt. We'll just move your Morty account to Johnny once he becomes available again. We hope Johnny will be fixed in another week or so, but as with all projects we don't have a set date. Note you'll need to set your site up again using backups regardless of whether you take the Morty trial or wait for Johnny. If you set up on Morty now, we can move to Johnny later seamlessly, or if you want you can instead just wait for Johnny to be fixed and set up on Johnny once its working. Would you like us to get you set up with the free Morty trial?
HelioHost Posted May 19 Author Posted May 19 Hi. Yes I would like to move to Morty server now. Awesome. Thanks! On Tuesday, 19 May 2026, HelioHost Support wrote: > Yes you're eligible for a free Morty trial if you would like. The trial > will last for the duration of the Johnny outage, and will let you get your > site back up while Johnny is being rebuilt. We'll just move your Morty > account to Johnny once he becomes available again. We hope Johnny will be > fixed in another week or so, but as with all projects we don't have a set > date. Note you'll need to set your site up again using backups regardless > of whether you take the Morty trial or wait for Johnny. If you set up on > Morty now, we can move to Johnny later seamlessly, or if you want you can > instead just wait for Johnny to be fixed and set up on Johnny once its > working. Would you like us to get you set up with the free Morty trial? > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=67935 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >
wolstech Posted May 19 Posted May 19 An invite has been sent to create a Morty account. Please click the link and follow the instructions to create a new account. Data that was successfully recovered from your Johnny account can be downloaded from https://heliohost.org/backup/ Note that backups may not be available yet for all accounts, and not all data may have been recoverable (especially databases). If there is something specific you need that you don't have a backup of, let us know exact details of what you're looking for and we can take a second look to see if it can be recovered. If you need domains added, please let us know your new username and the domains you need once you finish creating the Morty account so we can get them set back up for you.
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