Website and fttp down on Tommy. DNS problem?

[alden]

My username is aleden and I'm on the Tommy server.  Plesk seems OK but I cannot connect to aleden.heliohost.org via a browser or via fttp.  Have tried different browsers and devices.  This has been going on for at least 3 days.  Help!

[MoneyBroz]

We cannot provide further assistance until we address the disposable email on your account, we changed it to a normal email on 2026-04-25 and it seems that you changed it back to the disposable one. Is there a working email that you can provide us that isn't disposable?

[wolstech]

Yes the issue is DNS related, but as MoneyBroz said above, the terms of service violation has to be addressed first. From our terms of service: 

Quote

• You will not register or maintain an account using a disposable email address.

Please provide us with a valid, non-disposable email address and we can update your account, unsuspend it, and fix the DNS issue. If you are seen using a disposable email address a third time after we fix it again, your account may be subject to a ban.

[KazVee]

If someone signs up with a disposable email because they never want to receive messages from HelioHost, it’s hard to understand why they’d expect us to receive and respond to messages from them when they need help. Especially after doing it a second time. 🤔

[kittforhire]

For me its website and webmail that is down. Also Tommy. Rest is working (plesk and ftp) even though the files on the ftp have a different time stamp than what my last records show. Maybe a backup was restored on your site? Sorry for invading the post of someone else if that is not ok.

Edited just now by kittforhire