HelioHost Posted May 16 Posted May 16 Username: ox, Server: Johnny, Main domain: i.heliohost.usHello, First I would like to appreciate your hard work to make internet accessible to everyone. Had it not been Johnny, I would be left only with much more expensive options. That said, I just realized that I cannot login to the Johnny server with my usual credential; I do acknowledge that it is still under construction and might take a while to finish. I just wanted to make sure that this is an expected behavior: that is, no one can login before the server is fixed. Thank you in advance and again, I sincerely appreciate your hard work. Thanks, Jason On Sun, May 10, 2026 at 1:31?AM HelioHost wrote: > [image: HelioHost | Community powered free hosting for everyone.] > [image: Namecheap Domains] > [image: Billing]Hey Junghyun.eun, > > Johnny is going to be rebuilt over the next week or two. You're receiving > this email because you have an active free account on Johnny, and your > website is currently offline. > > Yesterday, we noticed Johnny was having issues, and powered him off to > investigate. It turns out that a lot of files were missing, the master boot > record was gone, and the partition table was destroyed. We managed to do > some data recovery and then made backups of everything that was intact. You > can download your backup from heliohost.org/backup if you want. Some of > the backups will be missing the databases if they were not recoverable. If > you're not seeing your data from the backup system, please let us know so > we can see if there is anything else we can find for you. > > If you'd like to get your website back online as quickly as possible, we > are willing to offer you a free Morty trial. If you're not familiar, Morty > is our fastest server that normally costs $1 per month. Since your website > is offline, we can put you on Morty for free until the Johnny server is > back online. Once Johnny is ready, you can move back to Johnny for free, or > if you'd prefer to stay on Morty, you can make a payment at that time. > > This is actually interesting timing, because Johnny was scheduled to be > upgraded in the next month or two anyway, so we've just accelerated those > plans due to the crash. If you're ok with your website being offline for a > couple of weeks, no action is required of you, and you'll be able to stay > on Johnny after the server is rebuilt. > > Since we're all unpaid volunteers and our free time varies depending on > how busy our real jobs are, etc., we don't have an ETA on when Johnny will > be finished, but we will be getting it done as quickly as we can. We are > estimating it may take a week or two, but it could be longer depending on > how many issues we run into along the way. > > Please reply to this email or click the Contact Support button below to > let us know if you'd like to move to Morty for free. We'll do everything we > can to get your website back online as soon as possible if you want to. Let > us know if you have any questions. > Contact Support > > [image: Twitter] [image: Facebook] > [image: Phone Number] > <+1-802-884-3546> [image: Support Forum] [image: > Email] > ? 2005-2026 Helio Networks. All rights reserved. | Unsubscribe > > -- ?????, ???
luizpaulo Posted May 16 Posted May 16 Hi, I cannot login on my Johnny account either, I'd like to confirm if this is what's expected for now, or not. Thanks in advance. Username: luizpaulo@hotmail.com, Domains: luizpaulo.helioho.st, nmal.rio
wolstech Posted May 16 Posted May 16 Being unable to log into Johnny is normal during the rebuild because there are no accounts on the server. Once its rebuilt, users will need to be reinvited to create an account (or moved from Morty if you took advantage of the free Morty trial offer that was sent by email last week). If you're looking for your data in the meantime, you can download a file backup from https://heliohost.org/backup/
Recommended Posts