HelioHost Posted May 11 Posted May 11 Username: xneauser, Server: Johnny, Main domain: nea.helioho.stDear Support Team, I am writing to follow up on the reactivation of my account (*xneauser*). My account recently became inactive due to a period of disuse. I received your reminder email but unfortunately missed the deadline to log in. Yesterday, I followed the provided link to request a renewal; however, the account is still showing as inactive. Could you please provide an update on the status of this request? *Account Details:* - *Username:* xneauser - *Registered Email:* x.nea.user@gmail.com Thank you for your assistance. Best regards, Wing
xneauser Posted May 11 Posted May 11 (edited) I received an email with subject "We've Missed You! Your Account is Active Again". Then, I tried to logon to my account to view my database status. However, I got an notification "Renewing Account". Anything I overlooked again? Thanks. Edited May 11 by xneauser
wolstech Posted May 11 Posted May 11 That account was on Johnny, which has crashed. Please see https://helionet.org/index/topic/67733-when-it-rains-it-pours/ for details.
Krydos Posted May 11 Posted May 11 If you'd like to get your website back online as soon as possible we've been offering affected Johnny users a free Morty trial until the rebuild is finished. Is that something you're interested in, or would you rather wait for the rebuild to finish which could take a couple weeks or more?
xneauser Posted May 11 Posted May 11 Sure. If you may help me to bring up my database, I am appreciate for your offer. Also, will you help me to port my data back to Johnny once Johnny is up?
Krydos Posted May 11 Posted May 11 An invite has been sent to create a Morty account. Please click the link and follow the instructions to create a new account. Data that was successfully recovered from your Johnny account can be downloaded from https://heliohost.org/backup/ Note that backups may not be available yet for all accounts, and not all data may have been recoverable (especially databases). If there is something specific you need that you don't have a backup of, let us know exact details of what you're looking for and we can take a second look to see if it can be recovered. If you need domains added, please let us know your new username and the domains you need once you finish creating the Morty account so we can get them set back up for you. Our apologies for the downtime. We should have rebuilt Johnny sooner before this happened.
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