HelioHost Posted May 9 Posted May 9 Username: nikos80, Server: Johnny, Main domain: nikos60.helioho.stgive me the trial on , Morty server .in backup file? there are no wordpress databases. Look, maybe you'll find it? On 5/9/2026 7:34 PM, HelioHost wrote: > Johnny Rebuild > HelioHost | Community powered free hosting for everyone. > Namecheap Domains > > BillingHey Nikosel90, > > Johnny is going to be rebuilt over the next week or two. You're > receiving this email because you have an active free account on > Johnny, and your website is currently offline. > > Yesterday, we noticed Johnny was having issues, and powered him off to > investigate. It turns out that a lot of files were missing, the master > boot record was gone, and the partition table was destroyed. We > managed to do some data recovery and then made backups of everything > that was intact. You can download your backup from > heliohost.org/backup if you want. Some of the backups will be missing > the databases if they were not recoverable. If you're not seeing your > data from the backup system, please let us know so we can see if there > is anything else we can find for you. > > If you'd like to get your website back online as quickly as possible, > we are willing to offer you a free Morty trial. If you're not > familiar, Morty is our fastest server that normally costs $1 per > month. Since your website is offline, we can put you on Morty for free > until the Johnny server is back online. Once Johnny is ready, you can > move back to Johnny for free, or if you'd prefer to stay on Morty, you > can make a payment at that time. > > This is actually interesting timing, because Johnny was scheduled to > be upgraded in the next month or two anyway, so we've just accelerated > those plans due to the crash. If you're ok with your website being > offline for a couple of weeks, no action is required of you, and > you'll be able to stay on Johnny after the server is rebuilt. > > Since we're all unpaid volunteers and our free time varies depending > on how busy our real jobs are, etc., we don't have an ETA on when > Johnny will be finished, but we will be getting it done as quickly as > we can. We are estimating it may take a week or two, but it could be > longer depending on how many issues we run into along the way. > > Please reply to this email or click the Contact Support button below > to let us know if you'd like to move to Morty for free. We'll do > everything we can to get your website back online as soon as possible > if you want to. Let us know if you have any questions. > Contact Support > > > Twitter Facebook > Phone Number > Support Forum > Email > > ? 2005-2026 Helio Networks. All rights reserved. | Unsubscribe > >
Krydos Posted May 9 Posted May 9 I took a look for your databases, and there is nothing additional we can give you. The MariaDB partition on Johnny took the most damage so there wasn't much we were able to recover from there. Our apologies for the downtime and loss. We should have rebuilt Johnny sooner before this happened. I have sent you an invite to create a new account on Morty. During signup you'll be able to pick one domain as your main domain, but after the account is created we can add additional domains to the account. Let us know if you have any issues getting your websites back online.
HelioHost Posted May 16 Author Posted May 16 How do I re-register on johnny.heliohost.org? Do you need to send me a? invented? code? On 5/9/2026 8:31 PM, HelioHost Support wrote: > I took a look for your databases, and there is nothing additional we > can give you. The MariaDB partition on Johnny took the most damage so > there wasn't much we were able to recover from there.?Our apologies > for the downtime and loss. We should have rebuilt Johnny sooner before > this happened. I have sent you an invite to create a new account on > Morty. During signup you'll be able to pick one domain as your main > domain, but after the account is created we can add additional domains > to the account. Let us know if you have any issues getting your > websites back online. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=67752 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ >
wolstech Posted May 16 Posted May 16 Johnny doesn't work at the moment, so you can't register on Johnny. As requested in your original email, an invite has been sent to create a Morty account to use while Johnny is down. Please click the link and follow the instructions to create a new account. Data that was successfully recovered from your Johnny account can be downloaded from https://heliohost.org/backup/ If you need domains added, please let us know your new username and the domains you need once you finish creating the Morty account so we can get them set back up for you. Once Johnny is working again, we'll move the account to Johnny for you.
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