Close VPS and reopen Tommy

[robev]

Hi. I've had both a free account on Tommy and a paid VPS for several years. I don't really use the VPS features so I'd like to close my VPS and migrate back to using my account on Tommy. https://robbiewolfe.heliohost.org username robev

I've backed up what I want from my VPS.

When I tried logging in using FTP to my Tommy account, it says "Authentication failed. Could not connect to server".

The account details I'm using are tommy2.heliohost.org, port 1373

Perhaps those have changed? I haven't logged in in a few years.

When I logged in to Plesk, it says my account was suspended. It also says there's 1001.5 MB used of 1000 MB, perhaps that's why? I'm not sure why so much space is being used. Perhaps wordpress backups. But I can't log in to FTP to check...

 

Any help would be appreciated.

Thank you.

[Unknown025]

An administrator can help you with canceling your VPS. For your Tommy account - you can either request an administrator to delete some files for you, upgrade your account storage, or reset the account from the dashboard page: https://heliohost.org/dashboard/

[robev]

Right that's why I posted this here. I thought an administrator can help me...

Regarding deleting things, again, I don't know if that's why my it says my account is suspended, or why I can't log into FTP, and I don't know what files are taking up so much space.

[Krydos]

Your Tommy account was created in 2019, so we always recommend doing a reset on anything that was transferred from cPanel. I started a full backup of the ancient robev account for you, and in a few minutes it will be available to download from https://heliohost.org/backup Once the full backup is downloaded and you are sure you have everything you need let us know and we can do the reset.

As far as canceling and deleting the VPS you can do that yourself at https://heliohost.org/dashboard/cancel/ Make sure you login with the username rob33x for your VPS. If you login with your email address it is ambiguous because both the VPS and the Tommy account have the same email address so it will probably default to logging in to Tommy.