HelioHost Posted April 13 Posted April 13 Username: ittech689, Server: Morty, Main domain: aat.free.helioho.stHelow good afternoon, What happen to why i cant access my website
HelioHost Posted April 13 Author Posted April 13 I would like to delete all data in db *Respectfully Yours,* *Alfie A. Tantay* On Mon, Apr 13, 2026, 1:35?PM HelioHost Support wrote: > Your message () has been assigned the tracking ID [HH#258231]. One of our > volunteer community members will reply to your email as soon as possible. > > Please include the string [HH#258231] in the subject of any future email > regarding this case. You may do that by simply replying to this message. > > Please be aware that our system rejects binary attachments. If you are > submitting a screenshot or attachment please post a link to the file > instead of attaching it to the email. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=67477 > > Thank you, > HelioHost Support > https://heliohost.org/ > https://helionet.org/ > >
HelioHost Posted April 13 Author Posted April 13 Please help me *Respectfully Yours,* *Alfie A. Tantay* On Mon, 13 Apr 2026, 1:35?pm HelioHost Support, wrote: > Your message () has been assigned the tracking ID [HH#258231]. One of our > volunteer community members will reply to your email as soon as possible. > > Please include the string [HH#258231] in the subject of any future email > regarding this case. You may do that by simply replying to this message. > > Please be aware that our system rejects binary attachments. If you are > submitting a screenshot or attachment please post a link to the file > instead of attaching it to the email. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=67477 > > Thank you, > HelioHost Support > https://heliohost.org/ > https://helionet.org/ > >
HelioHost Posted April 13 Author Posted April 13 What to do to regain access? *Respectfully Yours,* *Alfie A. Tantay* On Mon, Apr 13, 2026, 5:16?PM Al Tan wrote: > Please help me > > *Respectfully Yours,* > *Alfie A. Tantay* > > On Mon, 13 Apr 2026, 1:35?pm HelioHost Support, > wrote: > >> Your message () has been assigned the tracking ID [HH#258231]. One of our >> volunteer community members will reply to your email as soon as possible. >> >> Please include the string [HH#258231] in the subject of any future email >> regarding this case. You may do that by simply replying to this message. >> >> Please be aware that our system rejects binary attachments. If you are >> submitting a screenshot or attachment please post a link to the file >> instead of attaching it to the email. >> >> You may view the status of your ticket by visiting: >> >> https://helionet.org/index/index.php?showtopic=67477 >> >> Thank you, >> HelioHost Support >> https://heliohost.org/ >> https://helionet.org/ >> >>
wolstech Posted April 13 Posted April 13 Cases can take up to 24 hours to receive a response. Repeatedly replying to your own case will delay response time, as our system moves you to the back of the line each time a reply is added. Also, as a reminder, all of our staff are unpaid volunteers who assist here in their free time, and have responsibilities outside of HelioHost such as a full time job. As a result, staff are not always online. Please be patient until you receive a response, as we work cases in the order received with the oldest requests first.
Krydos Posted April 13 Posted April 13 Your account was suspended because you exceeded your storage limit. You have 3 options to regain access to your account: 1. You are able to regain access to your account immediately without waiting for an admin by increasing your account's storage space at https://heliohost.org/dashboard/storage/ This storage space upgrade is good for the life of the account, and has no monthly cost. 2. Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you. 3. We can also reset your account for you which deletes all files, deletes all settings, and restores your account back to the default state with 0 MB of storage usage.
Krydos Posted April 13 Posted April 13 Also keep in mind that most of our volunteers are located in North America, so when you email us at 12:35am, 1:09am, 4:16am, and 7:12am most of us are probably asleep at those times, so it might take longer. We still attempt to reply to all support requests within 24 hours.
HelioHost Posted April 14 Author Posted April 14 Thank you Sir, I would like to avail 2000mb, do not delete the files yet , i would like to select it soon and delete it, as soon as i availed the 2000mb. Thank you so much for your informative and very clear instructions On Tue, 14 Apr 2026 at 00:06, HelioHost Support wrote: > Also keep in mind that most of our volunteers are located in North > America, so when you email us at 12:35am, 1:09am, 4:16am, and 7:12am most > of us are probably asleep at those times, so it might take longer. We still > attempt to reply to all support requests within 24 hours. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=67477 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > > -- *Respectfully Yours,* *Alfie A. Tantay*
Krydos Posted April 14 Posted April 14 It looks like your account is under the limit now. Let us know if you're still unable to login.
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