HelioHost Posted March 6 Posted March 6 Username: smi93ctb1, Server: Tommy, Main domain: z2.helioho.stHi, Sorry for the late reply. I'll be back in the city on March 18. Will settle everything by then and please do not let go of my vps. Thanks. Regards, Rosane On Wed, Mar 4, 2026, 02:11 HelioHost wrote: > [image: HelioHost | Community powered free hosting for everyone.] > > Hey Smi93ctb, > > Your VPS payment of $5.00 USD is 51 days overdue. Please try to make a new > payment within the next 24 hours. You can do so with the link below. > > Let us know if you face any issues or have any questions regarding this. > Renew VPS > [image: Twitter] [image: Facebook] > [image: Phone Number] > <+1-802-884-3546> [image: Support Forum] [image: > Email] > ? 2005-2026 Helio Networks. All rights reserved. | Unsubscribe > >
Krydos Posted April 3 Posted April 3 Your VPS expired 82 days ago, and was powered off 30 days ago. March 18th is long past. Is it alright if we delete your VPS now since it seems like you have no intention of renewing it?
Krydos Posted April 10 Posted April 10 No response for a week. We're going to go ahead and delete your VPS now. Thanks for being a VPS customer since 2020. If you need our VPS services again in the future you can signup again at https://heliohost.org/vps/
HelioHost Posted April 14 Author Posted April 14 Hello, can you let me kniw if i can still renew the vps? thanks, zane On Sat, Apr 4, 2026, 04:30 HelioHost Support wrote: > Your VPS expired 82 days ago, and was powered off 30 days ago. March 18th > is long past. Is it alright if we delete your VPS now since it seems like > you have no intention of renewing it? > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=67166 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >
Krydos Posted April 14 Posted April 14 Good to hear from you! We haven't deleted your data, but the VPS number 4 has been resold. This means we can't just power your old VPS back on because there would be a conflict of IP addresses, but you could signup for a new VPS at https://heliohost.org/vps/ and we can provide a backup of anything you need off the old VPS.
HelioHost Posted April 15 Author Posted April 15 But my old plan is no longer available for the same amount. Can I still get the same specs on the same amount? On Wed, Apr 15, 2026, 05:22 HelioHost Support wrote: > Good to hear from you! We haven't deleted your data, but the VPS number 4 > has been resold. This means we can't just power your old VPS back on > because there would be a conflict of IP addresses, but you could signup for > a new VPS at https://heliohost.org/vps/ and we can provide a backup of > anything you need off the old VPS. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=67166 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >
Krydos Posted April 15 Posted April 15 First of all, that sale price ended 4 years, 4 months, and 11 days ago https://helionet.org/index/topic/48157-vps-sale-ending/ Second of all, we kept your VPS powered on without payment for nearly 3 months. Third, the reason we were giving away 1 GB memory for free when you signed up is because the hard drive speed back in 2020-2021 was really slow due to overcrowding, which was resolved even before this VPS sale ended 4 years ago. There are several of you around who still have that old sale price from before 2021, and the reason you still had that pricing is because you hadn't canceled and your payment hadn't broken, and there was no reason to set up a new subscription yet. Anyways, if you're willing to pay your overdue balance from when it expired on 2026-01-11 until today which is 94 days then you can continue at $5.00 for 2 GB memory, 2 CPUs, and 150 GB storage. This link will charge you $15.45 for the 94 days since your VPS expired, and then start billing for $5.00 per month after that. https://www.paypal.com/cgi-bin/webscr?cmd=_s-xclick&hosted_button_id=VUKC33MKF2CSY
HelioHost Posted April 15 Author Posted April 15 Hi, The vps was not on since march, i think. it was kept on only for a month.l without payment. On Wed, Apr 15, 2026, 11:46 HelioHost Support wrote: > First of all, that sale price ended 4 years, 4 months, and 11 days ago > https://helionet.org/index/topic/48157-vps-sale-ending/ Second of all, we > kept your VPS powered on without payment for nearly 3 months. Third, the > reason we were giving away 1 GB memory for free when you signed up is > because the hard drive speed back in 2020-2021 was really slow due to > overcrowding, which was resolved even before this VPS sale ended 4 years > ago. There are several of you around who still have that old sale price > from before 2021, and the reason you still had that pricing is because you > hadn't canceled and your payment hadn't broken, and there was no reason to > set up a new subscription yet. Anyways, if you're willing to pay your > overdue balance from when it expired on 2026-01-11 until today which is 94 > days then you can continue at $5.00 for 2 GB memory, 2 CPUs, and 150 GB > storage. This link will charge you $15.45 for the 94 days since your VPS > expired, and then start billing for $5.00 per month after that. > https://www.paypal.com/cgi-bin/webscr?cmd=_s-xclick&hosted_button_id=VUKC33MKF2CSY > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=67166 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >
wolstech Posted April 15 Posted April 15 We keep VPSes for ~30 days past their shutdown date as we only have a limited amount of resources. Below are the dates associated with your VPS. We kept it running for 2 full months without payment (January 11 to March 11, with a warning sent on March 3), then gave you another 30 days to renew it after it was turned off. You had the opportunity to renew it at any point between January 11 and April 10 (3 full months) and failed to do so, so it was deleted. VPSes are not free, and users who do not make their payments in a timely manner are subject to cancellation so the resources can be sold to someone who will actually pay. We've got to keep the lights on somehow. Signed Up 2020-06-22 07:23:05 Expires 2026-01-11 18:16:02 Warned 2026-03-03 18:11:48 Shutdown 2026-03-11 20:01:13 Deleted 2026-04-10 21:30:02 At this point, your next step is to use the link Krydos provided in the last email if you wish to have your service restored. Since it's past its deletion date, your IP address and VPS slot number will change when the VPS is recovered. Here is the link again if you wish to resume service: https://www.paypal.com/cgi-bin/webscr?cmd=_s-xclick&hosted_button_id=VUKC33MKF2CSY
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