[HH#852331] Re: Possible Terms of Service violation detected

[HelioHost]

Username: teachmath, Server: Johnny, Main domain: teachmath.helioho.st

Please fix the problem; my account has been suspended.

?? ???????? ?? ?????? ???? ?:?? ? HelioHost ???:

> [image: HelioHost | Community powered free hosting for everyone.]
>
> Hey Teachmath,
>
> We have noticed a new login to your account that may indicate a violation
> our Terms of Service. If you didn't read our Terms during the creation of
> your account you may do so now by going to https://heliohost.org/terms/
>
> Sometimes this can be triggered erroneously by one of the following:
>
> ? Multiple family members creating an account from the same internet
> connection.
> ? Logging in from a school internet connection where another student also
> has an account.
> ? Logging in from a work internet connection where a coworker also has an
> account.
> ? Maintaining an account for someone else.
>
> In the last year, 60% of the accounts we were forced to suspend were
> because people didn't read the first line in our Terms of Service and
> created more than one account without getting permission in advance. This
> applies to both our free Johnny accounts and donor Tommy accounts. If you'd
> like to have more than one account you may do so by moving your accounts to
> our Morty plan which does not have a limit.
>
> Since we're a small non-profit organization funded primarily by donations
> we don't have a huge budget to purchase an unlimited number of servers to
> keep up with the demand for accounts. We turn away hundreds of people every
> day who would love to have an account, but we can't host their website
> because our servers are so full. We don't think it's fair for some people
> to have more than one account, while at the same time, so many other people
> aren't able to have an account at all.
>
> If you did create more than one account, just let us know which one you'd
> like to keep, or explain what the situation is. You can reply to this email
> or click the Contact Support button below to let us know how we can help.
> Please respond to this within the next 24 hours to avoid any downtime for
> your website(s). Thanks.
> Contact Support
>
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>

[wolstech]

You’re only allowed to have one account.

Which account do you want to keep?

[HelioHost]

I want to keep this in the account associated with this email, and the
account name is teachmath.

?? ????????? ?? ?????? ???? ?:?? ? HelioHost Support
???:

> You?re only allowed to have one account. Which account do you want to
> keep?
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=66587
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/
>
>

[Krydos]

The account teachmath has been unsuspended, and you should be able to login in a few minutes. The domain should start working in about 2 hours. Thank you for abiding by our terms of service.

[HelioHost]

Please let me know when I can access my account. Thank you.

?? ????????? ?? ?????? ???? ?:?? ? HelioHost Support
???:

> The account teachmath has been unsuspended, and you should be able to
> login in a few minutes. The domain should start working in about 2 hours.
> Thank you for abiding by our terms of service.
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=66587
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/
>
>

[Krydos]

I sent the last email at 01:27 UTC so you should be able to login at https://heliohost.org by 01:30 UTC or so, and your website should be working on or before 03:27 UTC.

[HelioHost]

Please approve my request regarding the accounts sent to the other email
address.

?? ????????? ?? ?????? ???? ?:?? ? HelioHost Support
???:

> I sent the last email at 01:27 UTC so you should be able to login at
> https://heliohost.org by 01:30 UTC or so, and your website should be
> working on or before 03:27 UTC.
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=66587
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/
>
>

[Krydos]

See https://helionet.org/index/topic/66588-hh607781/#findComment-297284