[HH#342409] Websites are not functioning ( Down )

[HelioHost]

Username: sundarksmc, Server: Tommy, Main domain: sundarksmc.helioho.st

Dear Support,

https://www.srimagalakshmicollege.com (veerapuramsatakopan@proton.me)
https://www.bsquare.tech ( v.satakopan@proton.me)

The above are registered in heliohost, currently they are down. I used the above mentioned email while registering on heliohost.

Do i need to upgrade any plans to start using the services of heliohost, as i donated $2 per site. Kindly let me know the procedure to make the sites up and running.

I will be getting more like this in future what is your advise to handle them. No downtime ....

Thanks,
Veerapuram Satakopan

Sent with [Proton Mail](https://proton.me/mail/home) secure email.

[Krydos]

Have you read the first line in our terms of service? https://heliohost.org/terms/ Each person is allowed to have one account unless given permission in writing from an administrator in advance of creating the second account.

[vsatakopan]

No Sir, Sorry for that. Can you help me further on this regard..

Thanks,

V.Satakopan

 

[wolstech]

Which one of the accounts do you want to keep?

For the account you choose not to keep, do you want the domains transferred to the account you keep? You can have up to 10 websites on one account.

[HelioHost]

Hi,

I want to keep the both. Kindly let me know. How to do that. Once the development is completed i will handover it to the respective persons.

Thanks,
V.Satakopan

Sent with [Proton Mail](https://proton.me/mail/home) secure email.

On Sunday, 28 December 2025 at 02:55, HelioHost Support wrote:

> No Sir, Sorry for that. Can you help me further on this regard.. Thanks, V.Satakopan
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=66568
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/

[Krydos]

If you're setting up an account for someone else, that is fine, but you can't login to both accounts.

[vsatakopan]

Kindly let me know what i have to do ?
Kindly enable access to the above mentioned websites.
I will handover one of the site to my friend as other is mine
 

[Krydos]

If you want to be able to login to both accounts at the same time you need to upgrade at least one account to Morty. If you will never login to your friend's account again they can both stay on Tommy.

[HelioHost]

Fine.

But i am unable to login to heliohost, i will upgrade to morty. Kindly enable login for bsquare.tech.

Sent with [Proton Mail](https://proton.me/mail/home) secure email.

On Monday, 29 December 2025 at 05:18, HelioHost Support wrote:

> If you want to be able to login to both accounts at the same time you need to upgrade at least one account to Morty. If you will never login to your friend's account again they can both stay on Tommy.
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=66568
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/

[wolstech]

Unsuspended. It may take a few minutes before you can log in again, and domains can take up to 2 hours to function.
 

Once this account is upgraded to Morty, let us know so we can check and unsuspend the other account for you.

[Krydos]

Our apologies for limiting people to 1 account between Johnny and Tommy. Both servers are very full and are struggling to keep a decent uptime and speed. We are a small non-profit funded by donations so we don't have an infinite amount of money to purchase hundreds of servers to keep up with demand, so we decided the fairest way to provide free hosting to as many people as possible with the limited resources that we have is to limit people to 1 account between Johnny and Tommy. Our mission as a non-profit is to provide hosting to as many people as possible, not to provide hosting to a few people with multiple accounts. Since Morty is a paid premium server it doesn't have the overcrowding issue like Johnny and Tommy so we can allow people to have more than 1 account. One thing that tends to confuse people is Tommy not a $2 payment, it's a $2 donation to use a free hosting plan. The $2 donation allows you to skip the annoyance of having to signup during the fraction of a second that Johnny accounts are open. Also, since it's a donation some people use their Tommy account for decades after making the one small donation, and Tommy is free forever after securing an account, so all of those accounts continue accumulating for years and years because we provide such good service not that many people ever leave.

TLDR: We're not trying to force you to pay; we're trying to make things fair for everyone. Thanks for abiding by our terms of service.

[HelioHost]

https://www.bsquare.tech is upgraded to morty

Sent with [Proton Mail](https://proton.me/mail/home) secure email.

On Friday, 2 January 2026 at 20:05, HelioHost Support wrote:

> Unsuspended. It may take a few minutes before you can log in again, and domains can take up to 2 hours to function. Once this account is upgraded to Morty, let us know so we can check and unsuspend the other account for you.
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=66568
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/

[Krydos]

Thank you for abiding by our terms of service. The account sundarksmc has been unsuspended. You should be able to login within 5 minutes, and the domains should start working within 2 hours. Keep in mind if you decide you need a third account it has to be on Morty because you're still limited to 1 account between both Johnny and Tommy servers. Thanks.