Unsuspent account

[webmast1]

Hello,

I have a website -> https://np-webdesign.heliohost.org/  <- and when I open it in a browser I get

Inactive Account

Your account has been suspended for inactivity. To keep your account active you need only log in to heliohost.org at least once every 30 days. Failure to log in often enough results in your account being flagged as inactive. If you would like to continue using this account you can renew it. If you have already recently renewed your account and are still being redirected to this page don't forget to clear your browser cache.

 When I click on 'Renew account' the logo starts spinning but nothing happens and keeps spinning.
What can I do to get my account renewed or can you fix my problem.

Thanks in advance.

[wolstech]

What browser are you using?

[webmast1]

hello wolstech,

Browsers Edge and Google Chrome

[wolstech]

Do you have any extensions installed? If so, try renewing it using an incognito window.

If for some reason it still won't renew, let me know and I'll renew it on my end.

[webmast1]

hello wolstech,

No I don't have any extensions installed.

Also tried browser Firefox -> same suspended error

 

[wolstech]

You're using this page right to renew it right? https://heliohost.org/renew/

[webmast1]

Yes and there the logo keeps on spinning and nothing happens and never stops spinning

Edited 58 minutes ago by webmast1

[Krydos]

Does the logo start spinning as soon as you go to the page, or only after you submit your username and solve the captcha?

[webmast1]

Does the logo start spinning as soon as you go to the page, or only after you submit your username and solve the captcha?

both ... when I push the renew button or when I solve the captcha

 

[Krydos]

I have no idea what the issue is. I submitted your username, solved the captcha, clicked submit, and it spun for like 0.05 seconds and then the message about renewing your account came up. I wonder if your antivirus or router or something is blocking it?