HelioHost Posted November 24, 2025 Posted November 24, 2025 Username: apostmargetakis, Server: Johnny, Main domain: apostmargetakis.helioho.stGood morning. I would like to have another domain. My account on Morty is and I would like to acquire as well. Thank you. I am very satisfied with my experience with Heliohost so far. Apostolos Margetakis Ierapetra Creta Greece
HelioHost Posted November 24, 2025 Author Posted November 24, 2025 I would like the domain to be added. ???? ??? 24 ??? 2025 ???? 11:03??.?., ?/? HelioHost Support < support@heliohost.org> ??????: > Which domain would you like to add? > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=66316 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >
Krydos Posted November 24, 2025 Posted November 24, 2025 Just let us know the domain you would like added and we can add it for you.
wolstech Posted November 24, 2025 Posted November 24, 2025 Also, I'm not sure if this is the case, but if you're including an attachment or the like with the domain info in it, but please note that the support email does NOT accept attachments or pictures, so we'll never see them. You need to type the domain name in the body of the email in plain text in order for us to be able to see which domain you want us to add.
Krydos Posted November 25, 2025 Posted November 25, 2025 The domain kretangaia.helioho.st has been added. Our mail system strips out the html from emails before it posts them for us. Since you put your domain name instead html tags it was removed, and we weren't able to see it.
HelioHost Posted November 25, 2025 Author Posted November 25, 2025 In my account domain was added according to your previous email.HH#999557 But I can't see it in plesk. Nor can I connect to the page that your email mentions. What should I put in to connect? A Margetakis ???? ??? 25 ??? 2025 ???? 2:56??.?., ?/? HelioHost Support < support@heliohost.org> ??????: > The domain kretangaia.helioho.st has been added. Our mail system strips > out the html from emails before it posts them for us. Since you put your > domain name instead html tags it was removed, and we weren't able to see > it. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=66316 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >
wolstech Posted November 25, 2025 Posted November 25, 2025 We see it on our side. The account apostmargetakis has both of these domains associated with it: apostmargetakis.helioho.st and kretangaia.helioho.st Are you saying you don't see both of these domains in Plesk when you log in at https://heliohost.org/login/ and hit the continue to Plesk button? If not, what do you see (if you wish to send screenshots, please upload them somewhere and send us a link to it as the email system does not accept attachments)?
HelioHost Posted November 25, 2025 Author Posted November 25, 2025 maybe I didn't understand. the domain was added to the account it belongs to johnny this account after a few tests I won't be using it for long, since I opened an account on morty in my wife's name So to the account I wanted the domain to be added Please delete it from and add it to of morty A Margetakis. ???? ??? 25 ??? 2025 ???? 5:03??.?., ?/? HelioHost Support < support@heliohost.org> ??????: > We see it on our side. The account apostmargetakis has both of these > domains associated with it: apostmargetakis.helioho.st and > kretangaia.helioho.st Are you saying you don't see both of these domains > in Plesk when you log in at https://heliohost.org/login/ and hit the > continue to Plesk button? If not, what do you see (if you wish to send > screenshots, please upload them somewhere and send us a link to it as the > email system does not accept attachments)? > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=66316 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >
Krydos Posted November 25, 2025 Posted November 25, 2025 You sent the email to us from the email address that is associated with the account apostmargetakis which is on Johnny, so of course we assumed you wanted the domain added to this account. In the future if you want support for the Morty account it would be helpful if you sent us the email from the address associated with the Morty account, or at least tell us the username you're referring to. What is the username of the Morty account?
HelioHost Posted November 25, 2025 Author Posted November 25, 2025 yes thank you I will follow your advice in the future. My wife and I'm a bit confused about where I send emails from. I will be more careful from now on. ???? ??? 25 ??? 2025 ???? 5:27??.?., ?/? HelioHost Support < support@heliohost.org> ??????: > You sent the email to us from the email address that is associated with > the account apostmargetakis which is on Johnny, so of course we assumed you > wanted the domain added to this account. In the future if you want support > for the Morty account it would be helpful if you sent us the email from the > address associated with the Morty account, or at least tell us the username > you're referring to. What is the username of the Morty account? > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=66316 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >
HelioHost Posted November 25, 2025 Author Posted November 25, 2025 And because you have impressed me with your support, as a small token of gratitude, I would like to make you a donation of 100 euros, but I do not want it to be included in my account. How can I do that? A Margetakis ???? ??? 25 ??? 2025 ???? 5:37??.?., ?/? Apostolos Margetakis < apost.margetakis@gmail.com> ??????: > yes thank you I will follow your advice in the future. My wife and I'm a bit confused about where I send emails from. I will be more careful from now on. > > > ???? ??? 25 ??? 2025 ???? 5:27??.?., ?/? HelioHost Support < > support@heliohost.org> ??????: > >> You sent the email to us from the email address that is associated with >> the account apostmargetakis which is on Johnny, so of course we assumed you >> wanted the domain added to this account. In the future if you want support >> for the Morty account it would be helpful if you sent us the email from the >> address associated with the Morty account, or at least tell us the username >> you're referring to. What is the username of the Morty account? >> >> You may view the status of your ticket by visiting: >> >> https://helionet.org/index/index.php?showtopic=66316 >> >> Thank you, >> HelioHost support >> https://heliohost.org/ >> https://helionet.org/ >> >>
Krydos Posted November 25, 2025 Posted November 25, 2025 We have a list of ways you can donate listed at https://heliohost.org/donate/ PayPal is probably the best way, but we can provide a Stripe link too if you'd rather use that. Thanks in advance.
Krydos Posted November 25, 2025 Posted November 25, 2025 I did a little searching and was able to locate your wife's Morty account that you were referring to earlier. The domain kretangaia.helioho.st has been added to the Morty account kalaggelaki. I also made a note on both accounts in our system so it will be easier for us to figure this sort of stuff out in the future.
HelioHost Posted November 25, 2025 Author Posted November 25, 2025 my donation was made with id 2962-9395-9527-1413 Thank you A Margetakis Ierapetra Crete Greece ???? ??? 25 ??? 2025 ???? 6:01??.?., ?/? HelioHost Support < support@heliohost.org> ??????: > We have a list of ways you can donate listed at > https://heliohost.org/donate/ PayPal is probably the best way, but we can > provide a Stripe link too if you'd rather use that. Thanks in advance. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=66316 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >
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