[HH#239490] Re: You sent an automatic payment to HelioHost

[HelioHost]

Username: c1tut, Server: Tommy, Main domain: c1tut.helioho.st

Dear support,

I like to change the bank account that I use to pay this subscription.
In PayPal?s FAQ I can only find methods that start with ?login to PayPal??, but I do not have nor want a PayPal login.
Do you know how I should proceed?

Regards, C

> On 3 Nov 2025, at 16:00, HelioHost wrote:
>
> [HelioHost | Community powered free hosting for everyone.]
> https://heliohost.org/partners/namecheap/
>
> Hey C2tut,
>
> Thank you for your payment to HelioHost for your VPS service subscription.
>
> Here is the invoice for your recent payment:
>
> VPS130
> 1 GB memory, 2 CPUs, 50 GB storage
> Dedicated IPv4: 64.62.199.198
> Dedicated IPv6: 2001:470:1:1ee::130
>
> Invoice issued to:
> C2tut (heliohost.timing458@passmail.net)
>
> Subtotal: $4.00
> Discount: 0%
> Total payment: $4.00 billed every month
>
> Subscription ID: I-L9JPS96MG73L
> Transaction ID: 8HT18624PV2524540
>
> Your VPS is paid in full and now expires on 2025-12-03. You should be billed again automatically on that date. If you have any questions about your bill, or need help with anything don't hesitate to reply to this email, open a ticket on[helionet.org](http://helionet.org/)or by phone at 1(802) 884-3546.
>
> We hope you have a wonderful day!
>
> Invoice issued by:
> Helio Networks
> 110 7th Ave S Kirkland, Washington 98033-6522
> 1(802) 884-3546support@heliohost.org
>
> [Check Account](https://heliohost.org/dashboard/)
>
> [Twitter](https://twitter.com/heliohost/) [Facebook](https://www.facebook.com/HelioHost.org/) [Phone Number](tel:+1-802-884-3546) [Support Forum](https://helionet.org/index/) [Email](mailto:support@heliohost.org)
> ? 2005-2025 Helio Networks. All rights reserved.|[Unsubscribe](https://heliohost.org/unsubscribe/?c=d3cff78e0506bb4e4bd9dabf4e995e82)

[Ookma-Kyi]

3 hours ago, HelioHost said:

Username: c1tut, Server: Tommy, Main domain: c1tut.helioho.st

Dear support,

I like to change the bank account that I use to pay this subscription.
In PayPal?s FAQ I can only find methods that start with ?login to PayPal??, but I do not have nor want a PayPal login.
Do you know how I should proceed?

Regards, C

> On 3 Nov 2025, at 16:00, HelioHost wrote:
>
> [HelioHost | Community powered free hosting for everyone.]
> https://heliohost.org/partners/namecheap/
>
> Hey C2tut,
>
> Thank you for your payment to HelioHost for your VPS service subscription.
>
> Here is the invoice for your recent payment:
>
> VPS130
> 1 GB memory, 2 CPUs, 50 GB storage
> Dedicated IPv4: 64.62.199.198
> Dedicated IPv6: 2001:470:1:1ee::130
>
> Invoice issued to:
> C2tut (heliohost.timing458@passmail.net)
>
> Subtotal: $4.00
> Discount: 0%
> Total payment: $4.00 billed every month
>
> Subscription ID: I-L9JPS96MG73L
> Transaction ID: 8HT18624PV2524540
>
> Your VPS is paid in full and now expires on 2025-12-03. You should be billed again automatically on that date. If you have any questions about your bill, or need help with anything don't hesitate to reply to this email, open a ticket on[helionet.org](http://helionet.org/)or by phone at 1(802) 884-3546.
>
> We hope you have a wonderful day!
>
> Invoice issued by:
> Helio Networks
> 110 7th Ave S Kirkland, Washington 98033-6522
> 1(802) 884-3546support@heliohost.org
>
> [Check Account](https://heliohost.org/dashboard/)
>
> [Twitter](https://twitter.com/heliohost/) [Facebook](https://www.facebook.com/HelioHost.org/) [Phone Number](tel:+1-802-884-3546) [Support Forum](https://helionet.org/index/) (mailto:support@heliohost.org)
> ? 2005-2025 Helio Networks. All rights reserved.|[Unsubscribe](https://heliohost.org/unsubscribe/?c=d3cff78e0506bb4e4bd9dabf4e995e82)@heliohost.org>
 

An admin will need to manually cancel the subscription associated with the VPS. I would recommend you wait for an admin to respond as I am not 100% sure what the discount is for 12 months. Once the admin tells you the amount, you can either send a PayPal payment for the full 12 months, or have the admin generate a stripe link and post the transaction# here so he can manually update your subscription.

Edited November 4, 2025 by Ookma-Kyi

[Krydos]

I canceled the subscription on your current bank account so it won't try to bill you anymore, and you can use this link https://www.paypal.com/cgi-bin/webscr?cmd=_s-xclick&hosted_button_id=5Z5G8E5RLPXAU to set up a new subscription. Since your payment just went through this link will start billing at $4.00 USD per month starting on the date 2025-12-04.

[c1tut]

Thanks!

(I consider this support ticket closed, but don't see a button to do that.)

[KazVee]

Only admins can mark threads as Solved, but that's for forum threads that started with a post, not for ones that were created from an email to the support inbox. But I'm glad to hear the issue is resolved. ?

[Krydos]

I have linked your new subscription ID to your VPS, and when it starts billing in December you will get an invoice for the payment. If there is any problem with the payment we'll email you about it. Thanks for being a VPS customer. Let us know if you need help with anything else.