[HH#247484] Re: Account Move Completed

[HelioHost]

Username: jhilari, Server: Tommy, Main domain: jhilari.helioho.st

Dear Sir/madam,

I can't access to my databases from plesk control panel. I've realized that
administrator made a backup of all my mySQL databases, but I am not able to
restore them either.
I would appreciate any advise...

Thank you very much in advance,

Josep M Hilari

Missatge de HelioHost del dia dl., 13 d?oct. 2025 a
les 4:18:

> [image: HelioHost | Community powered free hosting for everyone.]
>
> Hey Jhilari,
>
> Your account has been moved to the new server!
>
> Keep in mind that your IPv4 address and IPv6 address have also changed. If
> you use our nameservers the DNS records have already been updated for you,
> but if you use external DNS, such as Cloudflare, you'll need to login to
> their system to update your DNS records yourself as listed below.
>
> A record = 65.19.154.90
> AAAA record = 2001:470:1:1ee::1002
>
> You may need to update other DNS records such as SPF, MX, DKIM as well
> since your account will be on a new IP. If you use remote database
> connections, FTP, SMTP, IMAP, and other services those values may need to
> be updated as well.
>
> Due to DNS caching, it could take up to 4 hours for your website to be
> fully moved to the new server. This means that if you make changes to your
> website, and your internet connection still has the old A record or AAAA
> record cached, you could continue seeing the old website without the new
> changes for up to 4 hours.
>
> As always, we recommend logging in to your account on our main
> heliohost.org website using the 'Login Now' button below. Logging in from
> any other URL could cause your account to be deactivated due to logins not
> being counted, or various error messages. If you log in from this
> recommended URL it will use the correct server. If you're having trouble
> logging in after the move, make sure you're logging in at heliohost.org,
> not some other URL.
>
> Please let us know if you notice any speed improvements, run into any
> issues, or have any questions. You can reply to this email, contact us on
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[Krydos]

Did you get our emails about your Morty balance running out?

[Josep M Hilari]

Yes, I did. But I don't how to access my databases from plesk panel control. I understood that my account has been moved to new servers and I have got the new IP adresses by email, but I don't know how to use this IP to access to my databases from plesk.

Thank you.

[Krydos]

What host value are you using for your databases? Are you planning on moving back to Morty or staying on Tommy?

[Josep M Hilari]

I don't know do you exactly are asking for... anyway I attached a snapshot of some details of my hosting account.

 

[Josep M Hilari]

Hello,

To add more info. I've been trying to restore a backup of my databases that was done by plesk's administrator. The fact is that I cannot to restore the backup as It was made by plesk's administrators. I attached a snapshot of the backup manager screen.

Thanks,

 

Josep M

[Krydos]

It looks like there were 4 databases that didn't get transferred automatically. I have exported them into .sql format and put them in your home directory. You can recreate the databases via Plesk, and then import the .sql files via phpMyAdmin. Sorry for the inconvenience.

[HelioHost]

Hi,
Thank you, I got the files, but there is still a missing file. The
jhilari_curriculum_secundaria database is missing in the .sql files you
transferred to my home directory. The database is visible in the snapshot I
included in my previous message on the backup/restore manager screen.

I'm sorry for all the inconvenience,

Josep M

Missatge de HelioHost Support del dia dc., 15
d?oct. 2025 a les 16:39:

> It looks like there were 4 databases that didn't get transferred
> automatically. I have exported them into .sql format and put them in your
> home directory. You can recreate the databases via Plesk, and then import
> the .sql files via phpMyAdmin. Sorry for the inconvenience.
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=65981
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/
>
>

[Krydos]

The file jhilari_curriculum_secundaria.sql has been placed in your home directory as well. Let us know if there is anything else missing.