[HH#725097] Regarding support ticket

[HelioHost]

Username: shree21, Server: Morty, Main domain: nrchoudhari.heliohost.us

Hi,

I have an account on Heliohost and wanted to raise a support ticket. When I
tried to open the ticket it asked me to either login or sign up. For login
I dont have a display name and if I try to signup it says the email id
already exists. Please help.

I wanted to host a Django app with Postgres, could you please share videos,
articles or documentation related to this.

Thank you,
Nilesh R. Choudhari

[wolstech]

This is the documentation and example application that we provide for getting started with Django: https://wiki.helionet.org/Django_on_HelioHost

Postgres is poorly supported by Plesk and has no admin tools available (you'd have to upload one, or request remote access to use a tool like pgadmin). While supported, I would recommend using MariaDB unless there's a specific reason Postgres is needed (e.g. wanting to use PostGIS). We do not have any documentation on using Postgres wit Django specifically, but this article may be helpful if you need remote access to postgres to manage the database: https://wiki.helionet.org/PostgreSQL_Database_Remote_Connection_Error

As for your forum account, you should be able to log in using shree21 and the same password you used for your hosting account when you initially signed up. Note that this password does NOT change with your hosting account password if you change or reset the hosting account password. If you don't have a password for the forum or the one you picked during signup does not work, use this link to get a new one: https://helionet.org/index/lostpassword/

[HelioHost]

Hi,

Using the document provided I have setup my website but when I go to the
host https://nrchoudhari.heliohost.us/ I am getting the directory structure.
Could you please check once and also let me know how I can run the
migrations
Another thing is could you please install the packages mentioned in the
attached requirements.txt

Thank you,
Nilesh R. Choudhari

On Tue, Sep 30, 2025 at 12:32?AM HelioHost Support
wrote:

> This is the documentation and example application that we provide for
> getting started with Django: https://wiki.helionet.org/Django_on_HelioHost
> Postgres is poorly supported by Plesk and has no admin tools available
> (you'd have to upload one, or request remote access to use a tool like
> pgadmin). While supported, I would recommend using MariaDB unless there's a
> specific reason Postgres is needed (e.g. wanting to use PostGIS). We do not
> have any documentation on using Postgres wit Django specifically, but this
> article may be helpful if you need remote access to postgres to manage the
> database:
> https://wiki.helionet.org/PostgreSQL_Database_Remote_Connection_Error As
> for your forum account, you should be able to log in using shree21 and the
> same password you used for your hosting account when you initially signed
> up. Note that this password does NOT change with your hosting account
> password if you change or reset the hosting account password. If you don't
> have a password for the forum or the one you picked during signup does not
> work, use this link to get a new one:
> https://helionet.org/index/lostpassword/
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=65745
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/
>
>

ansicon==1.89.0
arabic-reshaper==3.0.0
arrow==1.3.0
asgiref==3.9.1
asn1crypto==1.5.1
blessed==1.21.0
certifi==2025.8.3
cffi==1.17.1
charset-normalizer==3.4.3
cryptography==45.0.6
cssselect2==0.8.0
Django==5.2.5
django-picklefield==3.3
html5lib==1.1
idna==3.10
jinxed==1.3.0
lxml==6.0.1
oscrypto==1.3.0
pillow==11.3.0
psycopg2==2.9.10
pycparser==2.22
pyHanko==0.30.0
pyhanko-certvalidator==0.28.0
pypdf==6.0.0
python-bidi==0.6.6
python-dateutil==2.9.0.post0
PyYAML==6.0.2
razorpay==1.4.2
redis==3.5.3
reportlab==4.4.3
requests==2.32.5
setuptools==80.9.0
six==1.17.0
sqlparse==0.5.3
svglib==1.5.1
tinycss2==1.4.0
types-python-dateutil==2.9.0.20250822
tzdata==2025.2
tzlocal==5.3.1
uritools==5.0.0
urllib3==2.5.0
wcwidth==0.2.13
webencodings==0.5.1
wheel==0.45.1
xhtml2pdf==0.2.17

[Krydos]

Sure. When you request Python modules the first step is to compare your requirements.txt file with https://krydos3.heliohost.org/pyinfo/info3.12.py and then only request modules that aren't already installed.

[HelioHost]

Hi,

As suggested by you I have removed packages from my requirements.txt which
are already present in the link given. Please find the attached updated
requirements.txt file.
Please install those packages and let me know How I can run the migrations
and please solve the error I am facing.

Thanks & Regards,
Nilesh R. Choudhari

On Fri, Oct 3, 2025 at 11:48?PM HelioHost Support
wrote:

> Sure. When you request Python modules the first step is to compare your
> requirements.txt file with
> https://krydos3.heliohost.org/pyinfo/info3.12.py and then only request
> modules that aren't already installed.
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=65745
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/
>
>

ansicon==1.89.0
arabic-reshaper==3.0.0
arrow==1.3.0
asn1crypto==1.5.1
blessed==1.21.0
cryptography==45.0.6
cssselect2==0.8.0
django-picklefield==3.3
html5lib==1.1
jinxed==1.3.0
lxml==6.0.1
oscrypto==1.3.0
psycopg2==2.9.10
pyHanko==0.30.0
pyhanko-certvalidator==0.28.0
pypdf==6.0.0
python-bidi==0.6.6
PyYAML==6.0.2
razorpay==1.4.2
redis==3.5.3
svglib==1.5.1
tinycss2==1.4.0
types-python-dateutil==2.9.0.20250822
tzlocal==5.3.1
uritools==5.0.0
wcwidth==0.2.13
webencodings==0.5.1
xhtml2pdf==0.2.17

[Krydos]

Our email system doesn't accept attachments, like it says in the first autoreply email you received a few seconds after you emailed us originally. But, I went ahead and installed the missing Python modules for you anyways because it took you 5 days to remove the modules that are already installed from your list.

You mentioned "please solve the error I am facing". What is the error message you're seeing? If the error is in regard to the missing modules, does it work now that they are installed?

[HelioHost]

Hi,

Thank you for your email.
In error logs I got below error

"[Sat Oct 11 17:13:43.777517 2025] [core:error] [pid 853828:tid 853845]
[client 103.162.74.146:0] AH00124: Request exceeded the limit of 10
internal redirects due to probable configuration error. Use
'LimitInternalRecursion' to increase the limit if necessary. Use 'LogLevel
debug' to get a backtrace., referer: https://nrchoudhari.heliohost.us/"

When I visit https://nrchoudhari.heliohost.us/ This page shows 500 internal
server error.

Apart from this could you please tell me how I can run my migrations.

Thank you,
Nilesh R. Choudhari



On Thu, 9 Oct 2025, 8:23 am HelioHost Support,
wrote:

> Our email system doesn't accept attachments, like it says in the first
> autoreply email you received a few seconds after you emailed us originally.
> But, I went ahead and installed the missing Python modules for you anyways
> because it took you 5 days to remove the modules that are already installed
> from your list. You mentioned "please solve the error I am facing". What is
> the error message you're seeing? If the error is in regard to the missing
> modules, does it work now that they are installed?
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=65745
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/
>
>

[Krydos]

That error likely means you have an infinite loop in your .htaccess. For instance, domain.com/a redirects to domain.com/b which redirects back to domain.com/a which redirects back to domain.com/b and so on until your browser gets sick of it and shows you an error. Another common way to end up with that error is if your code redirects from http to https and then https redirects back to http which redirects back to https, and so on. One useful tool that I've found for debugging infinite loops like that is curl on the command line. Just run curl firsturl.com and examine the output of what it's redirecting you to. Then curl secondurl.com and see if the second page is redirecting you back to the first.

When you say migrations are you referring to setting up a database, or migrating something else?

[HelioHost]

Hi,

I am talking about Django migrations which create database tables. Is there
a way where I can run shell so that I can run the commands like 'python
manage.py migrate' and ' python manage.py collectsttic'

Thank you

On Sun, 12 Oct 2025, 6:34 am HelioHost Support,
wrote:

> That error likely means you have an infinite loop in your .htaccess. For
> instance, domain.com/a redirects to domain.com/b which redirects back to
> domain.com/a which redirects back to domain.com/b and so on until your
> browser gets sick of it and shows you an error. Another common way to end
> up with that error is if your code redirects from http to https and then
> https redirects back to http which redirects back to https, and so on. One
> useful tool that I've found for debugging infinite loops like that is curl
> on the command line. Just run curl firsturl.com and examine the output of
> what it's redirecting you to. Then curl secondurl.com and see if the
> second page is redirecting you back to the first. When you say migrations
> are you referring to setting up a database, or migrating something else?
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=65745
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/
>
>

[Krydos]

The only plans that have shell access are VPS which can be seen at https://heliohost.org/vps/ It looks like you signed up for the $19 Morty plan. There are a few ways that I can think of that you can run your migrations without shell access.

1. Use Bash CGI to run the python command.
2. Enable remote database connection and run your migrations from the development environment if it has shell access.
3. Run the migrations on your development environment and then import the database into your Morty account.

If none of those sound good to you, and you absolutely can't continue living without SSH, then we could exchange your Morty account for a VPS plan instead.

[Krydos]

You could also create the tables manually through Phpmyadmin.

[HelioHost]

Hi,

Thank you for your reply.
I will try to run migrations from local. If I can solve all the problems
and site is up and running then fine, otherwise will let you know about
switching to vps.

Could you please give me some reference document regarding connection of db
from remote

Thank you,
Nilesh R Choudhari

On Sun, 12 Oct 2025, 7:56 am HelioHost Support,
wrote:

> You could also create the tables manually through Phpmyadmin.
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=65745
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/
>
>

[Krydos]

Are you using MariaDB or PostgreSQL?

[HelioHost]

Hi,

The subscription I am using has only Mariadb.

Thank you,
Nilesh R. Choudhari

On Sun, 12 Oct 2025, 9:05 am HelioHost Support,
wrote:

> Are you using MariaDB or PostgreSQL?
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=65745
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/
>
>

[Krydos]

When you create or edit the MariaDB database make sure you allow remote connections at the bottom of the page. The default is local connections to improve security. Once remote connections are enabled use

host=65.19.154.94
port=3306
username=shree21_user
password=<set it in Plesk>