HelioHost Posted September 11, 2025 Posted September 11, 2025 Username: zerozero, Server: Morty, Main domain: zerozero.helioho.stWhy are the emails I send to gmail accounts bouncing?Sent with [Proton Mail](https://proton.me/mail/home) secure email.
HelioHost Posted September 11, 2025 Author Posted September 11, 2025 Username: zerozero, Server: Morty, Main domain: zerozero.helioho.stI just sent an email asking why the emails I send to gmail accounts bouncing, but I forgot to mention the domain I am using. It is 0-1-3-7-0.comThanks!Sent with [Proton Mail](https://proton.me/mail/home) secure email.On Thursday, September 11th, 2025 at 9:08 PM, zero-vanguard wrote:> Why are the emails I send to gmail accounts bouncing?>> Sent with [Proton Mail](https://proton.me/mail/home) secure email.
Krydos Posted September 11, 2025 Posted September 11, 2025 Did you request DKIM, SPF, and DMARC to be set up on your domain? https://wiki.helionet.org/Mail_Delivery_Problems
wolstech Posted September 11, 2025 Posted September 11, 2025 Gmail won't accept email unless the sender domain has SPF or DKIM set up, and our domains do not have it configured by default. You have to request it as mentioned in the prior response. I've gone ahead and set that up for you. Go ahead and try sending another email to gmail now. We also usually recommend sending an email to https://www.mail-tester.com/ service (send a real email, do not send "test" or a blank email or you'll get an inaccurate result). You should score a 10/10 if everything is working correctly.
HelioHost Posted September 11, 2025 Author Posted September 11, 2025 I just tried to send an email via the link you directed me to, but when i enter zero-vanguard@protonmail.com for my email address, i get a notice in red saying:That email address is in use by another member.Sent with [Proton Mail](https://proton.me/mail/home) secure email.On Thursday, September 11th, 2025 at 9:42 PM, HelioHost Support wrote:> Did you request DKIM, SPF, and DMARC to be set up on your domain? https://wiki.helionet.org/Mail_Delivery_Problems>> You may view the status of your ticket by visiting:>> https://helionet.org/index/index.php?showtopic=65603>> Thank you,> HelioHost support> https://heliohost.org/> https://helionet.org/
HelioHost Posted September 11, 2025 Author Posted September 11, 2025 thanks!I will try to send to https://www.mail-tester.com/Sent with [Proton Mail](https://proton.me/mail/home) secure email.On Thursday, September 11th, 2025 at 9:52 PM, HelioHost Support wrote:> Gmail won't accept email unless the sender domain has SPF or DKIM set up, and our domains do not have it configured by default. You have to request it as mentioned in the prior response. I've gone ahead and set that up for you. Go ahead and try sending another email to gmail now. We also usually recommend sending an email to https://www.mail-tester.com/ service (send a real email, do not send "test" or a blank email or you'll get an inaccurate result). You should score a 10/10 if everything is working correctly.>> You may view the status of your ticket by visiting:>> https://helionet.org/index/index.php?showtopic=65603>> Thank you,> HelioHost support> https://heliohost.org/> https://helionet.org/
HelioHost Posted September 11, 2025 Author Posted September 11, 2025 Thanks so much!!Looks like they are working. I will test with gmail next.Sent with [Proton Mail](https://proton.me/mail/home) secure email.On Thursday, September 11th, 2025 at 9:52 PM, HelioHost Support wrote:> Gmail won't accept email unless the sender domain has SPF or DKIM set up, and our domains do not have it configured by default. You have to request it as mentioned in the prior response. I've gone ahead and set that up for you. Go ahead and try sending another email to gmail now. We also usually recommend sending an email to https://www.mail-tester.com/ service (send a real email, do not send "test" or a blank email or you'll get an inaccurate result). You should score a 10/10 if everything is working correctly.>> You may view the status of your ticket by visiting:>> https://helionet.org/index/index.php?showtopic=65603>> Thank you,> HelioHost support> https://heliohost.org/> https://helionet.org/
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